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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Meet the team

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Gareth Bowen

Head of Business

Paul Griffin

New Car Sales Manager

Simon Bryant

Used Car Sales Manager

Kevin Badrick

Senior Business Manager

Paul Bennett

Head of Aftersales

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Business Administrator Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service from Aaron Johan, however the car park was too full, and difficulty parking / finding a space to drop off my car for service.

Service

quoted for work which was not required and gave inflated cost for work that was.

Service

Efficient, friendly with no surprises.

Service

Everything was perfect. I didn't even know my car had been serviced; actually, it wasn't. I think it was my wife's car. I have no idea what she thought about it. She's upstairs right now.

Service

Very good service

Service

The customer service was very good

Service

Ignored when I asked about paint damage and told not part of a BMW one year check, speak to the sales team who were not available, no call back. It was very busy with many vehicles blocking each other. It damaged my alloys. Photo evidence ignored.

Service

As above

Service

Provided excellent information

Service

Darren Price was an excellent service advisor and I trust he looked well after my car, keeping me informed throughout.

Service

The people at BMW Sytner Maidenhead were helpful and competent, however, I'm still waiting for someone (Slough?) to contact me to give me a body shop repairs estimate.

Service

All good, friendly and efficient. I was given a very nice courtesy car although this was arranged by the sales perso

Service

i thought the whole experience was second rate. Talked to like an idiot by someone who had no idea.

Service

My car is fine

Service

Not sorted it

Service

Whole process was smooth and communication was good

Service

Same as above, the team kept me informed of the progress and always adapt to my needs

Service

I want quick in and out. A car service for me should be functional and not an experience

Service

Polite prompt service Kept me informed and car back to me sooner than expected Very good customer service

Service

as above

Service

Looked after well by re service rep.

Service

Everytime I speak to someone in your service department about my service pack I get a different answer.

Service

It would have been nice to have been offered a drink whilst waiting for my car to be serviced

Service

See above

Service

always good

Service

Good staff. Let one appraised

Service

The service rep said it would be 90 minutes and it was. He talked me through the service and any issues they found. Also, great coffee!

Service

I've had a very positive experience each time I took my car in for a service. For the times when issues arised from the service it's been quickly rectified as well

Service

Professional well trained service reception adviser - Aaron

Service

Once BMW Assistance were involved, Sytner were excellent. Really good customer service and kept me informed. It would have been nice had the car come back washed but otherwise couldn't fault the service.

Service

Service done promptly and within anticipated 2 hours

Service

would have been better if the new tyre fitted had the same pressure as the other one at the front. Why not balance the pressures rather than just fit one and leave it at that?

Service

Unable to find a appropriate courtesy car and unable to locate and repair problems as my X5 will be going in the 3rd time for the same issue. My 740LD has been or sytner Maidenhead so many times that I have lost count with same or very similar issues

Service

Because of the reasons above, also, it took nearly 2.5 hrs to change over 4 wheels. This should be a 90 min process, maximum

Service

Synter have been a pleasure to deal with from the booking of the service and then dealing with Mike Habgood was an absolute pleasure. A fantastic representative of Sytner and BMW.

Service

everything went well as was explained to me when I took the appointment

Service

The car now has a small problem it didn't have when it went in for service and despite two phone calls I appear to be being ignored by the dealership

Service

Satisfied customer

Service

I had a headlight bulb failure and made an appointment to have it changed the next day. I was received at 2pm and sat until 4pm. I then became concerned and asked to see a manager. The manager, who had sold the car to me, came and looked into the mat

Service

I have already told you the main reasons

Service

See my previous comments. The technical side was very good and yes I like the video

Service

completed on time

Service

Because there great service!

Service

It was a very pleasant, easy transaction.

Service

Customer service is very professional. Feel welcomed from the moment I come in. Would like to also thank Imran from BMW Maidenhead.

Service

Poor communication, they lost my car key and didn't know until when i picked it up and was given two keys as they had to order a new one and managed to find the old one also, got the car and the battery was flat so had to jump start it the next day

Service

Superb service- nothing is too much.

Service

All staff helpful and professional.

Service

After some initial confusion regarding the servicing of the car, Sytner Maidenhead did their utmost to rectify the situation and turn a potentially negative experience into a very positive one.

Service

Checking car in was exceptionally smooth. However, when picking the car up later in the day, firstly I had to wait for quite some time before I was seen and then was informed that the promised car wash and vacuum had not been done!

Service

Service carried out efficiently and I was kept advised of progress at all stages. Convenient to be able to have MOT carried out at the same time. Comfortable surroundings whilst waiting. Only grouse is the difficulty in parking on arrival.

Service

I was looked after very well, considering I was awaiting my repair to be fixed whilst I waited for 8 hours in the showroom. I have also noticed some small plastic clips have been broken on the light cluster, and these were fine before the car went in

Service

Couldn't fault anything

Service

Service seemed good, was able to work in dealership using wifi. Took a bit longer than expected and interior car clean did not clean the mud my 6 and 8 year old leaves behind.

Service

Covered by service plan which is handy, but didn't get an update on work being finished called at about 5pm and they hadn't even started service work. Dealership closed at 6pm I got a call at 550pm, went down and car still wasn't ready, being cleaned

Service

happy with service but 90 minutes estimate was a bit off

Service

Great personal attention, quick service and regular updates on progress during the day.

Service

Excellent service

Service

Surjested fog light was faulty with a 1hour investigation .Their was no problem with light the engineer was not testing correctly.

Service

As I said before above. I only ever go to this dealership and have recommended it many times to friends and family

Service

Team always helpful, good coffee provided on arrival

Service

I bought with the car the advanced eye it now doesn't work and they want to see the whole car and told me I could potentially have to pay for a new one

Service

See previous answer above

Service

As above, I was not impressed with the wash and vacuum, this is the main reason I come to bmw for my mot oherwise I would take to cheaper while you wait garage.

Service

car under warranty repaired with out any fuss

Service

Unable to book at Sunningdale and so sent to Maidenhead. Given a fast-track appointment and waited; rather than promised 90 mins was 150. Unable to get tyre valve cap off 1 wheel (claimed was all 4); although a local garage had no problem, only 1.

Service

The lack responsibility for an oil seal leak at 34k miles. Also the flat statement that it was not connected with the clutch problem in order to negate the warrantee. This sounded more like self interest than customer service.

Service

Car still not repaired

Service

All work completed in good time, including video which is very informative. The generous offer of drinks is most welcome. We were able to visit Cliveden while the work was being carried out.

Service

As above car came back half washed flity

Service

Completely satisfied

Service

Access to a courtesy car would have meant complete satisfaction. There was no option to request a courtesy car using the online booking system.

Service

Miscommunication on price. No trust in a loyal customer. Waiting around.

Service

Professional personable and friendly with it

Service

As always and as said above, absolute confidence of the service I receive.

Service

Answered my query after thorough investigation.

Service

Everyone did their job

Service

Very happy all round with all my dealings with sytner

Service

Though the service was carried out as accepted, the clean of the vehicle was not completed very well. This is the 2nd time, the 1st the car was completely not cleaned, and i received no follow up to my complaint.

Service

Did not really help.

Service

Car had brake problem with less than 5,000 miles on the clock. No explanation as to why this happened. Inconvenience of having to bring a new car back to garage. Had to rearrange family plans.

Service

I received a call regarding the service plan but my mileage was too low to benefit. Because of this I was offered a discount on my service. This was not applied when I paid the bill and the young man dealing with this said he could not find any info

Service

Overall it was done in time and they were very obliging fitting new wiper blades for me. Pity about the cleaning! and the seat.

Service

The result was good.

Service

I always experienced good service

Service

Great service from Darren Price.

Service

Took over 2 hours and didn't fill up oil correctly so I had to return a few days later

Service

You did everything I asked

Service

It was a simple routine service. Complimentary cleaning of the car was somewhat limited with the interior of the car still dusty and booth not cleaned

Service

Lack of communication. Issue not resolved. Had to speak to Bmw UK

Service

As per above, plus, although the representative who dealt with me was polite enough, I didn't feel I was dealt with as an individual & at one point I wasn't sure if he was coming back to me to about the possibility of a lift home or not, due to wait

Service

Was called at 7:30pm night before car was due to go into the repair center for a recall, was told they didn't have the part they needed. Had already taken day off work.

Service

Service very thorough but would never again ask for it to be washed and vacuumed as had to rewash and vacuum when at home.

Service

It was a little expensive for a couple of hours work

Service

Very courteous Excellent communication

Service

The BMW service team took a lot of care to confirm the arrangements and my requirements ahead of the service. They found something unexpected that required attention but kept me informed and did their best to minimise any impact on me and my plans.

Service

Did everything required

Service

As above still waiting for service department to return call. Not happy

Service

Sadly they didn't call me when promised and I didn't get my car back till the following day. Also, they washed the car despite the instruction not to do so.

Service

Checks and software upgrade were performed as explanined and on time.

Service

Service manager Aaron ensured I had a very good customer experience despite my car failing its 1st MOT after only 13,000 miles. He called me in the evening with details of the repair and arranged a rental car whilst waiting for a part from Germany.

Service

Although the service was on a service plan I was charges about £100 for a brake fluid change . I showed them my policy which clearly states this to be so but would not accept it . Contacted BMW head office who agreed with me and arranging refund

Service

Completely satisfied with the service as I was updated out through the day

Service

Very helpful in the bmw centre

Service

earlier than expected

Sales

This is my third car bought through this dealer and they have all been completely painless and very enjoyable.

Sales

Rob Ward and Bill Birch have been excellent throughout the entire process! Rob gave me a deal that convinced me to replace my existing car and Bill has been a great help ever since I put down the deposit. Really appreciate both their help!

Sales

i wanted to give 5 out of 5, but there is always room for improvement. :)

Sales

I was made aware at each stage of the process and expectations managed.

Sales

Perfect

Sales

The salesman name bill was the best sale guy we have ever had we got 2 x1 off him he got them on time and went thou the car we saw both 10 out of 10

Sales

Carwyn knows exactly what I need from a car and a finance package. He doesn't waste my time with a random approach.

Sales

My salesman Bill Birch went above and beyond to provide me with astounding personal service and kept me informed the whole way through.

Sales

The salesman Melvin is great and we buy cars all the time from him, or it seems all the time.

Sales

Didn't have any problems and enjoyed the experience

Sales

Very helpful and personalised service from Sytner Maidenhead. I was well impressed and they secured my business from another BMW dealer who simply failed me on several counts. Professional staff who engaged well with me.

Sales

Carwin was a brilliant sales and customer service person.

Sales

Hoped to get it sooner but would not be released until many days after the launch date

Sales

Carwyn, Kevin, Paul and Kenny were exceptional and made me feel welcome and comfortable with the process

Sales

Very efficient and straightforward

Sales

Every thing was covered

Sales

Very helpful salesman... was very thorough throughout process

Sales

Everything was great. Carwyn spent a long time with me going through the controls and operation of the onboard capabilities. I have also arranged another visit to refresh and have questions answered!

Sales

From first contact right through to handover..Bill Birch in sales was brilliant..made purchasing the vehicle fun as it should be..kept me informed all through..also there if need any help now that I have the vehicle

Sales

Staff were really nice and attentive and very professional.