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I was completely satisfied with the service and attention given.
easy to organise, everything ready on time and complementary valet
Problem resolved quickly
Just overall great
MOT carried out efficiently and my classic BMW was washed with care
Great service, but waiting times could be improved.
Kept me informed on timings and progress. If I have one very small criticism and that was that the third washer on the windscreen was not corrected as I had mentioned this when I dropped off the car but to be fair it was with the reception not servic
Kept to scheduled timings for work pick up and drop off
Had no problems or issues. All went well.
I wasnt given the right information about my tyres. I had to drive back to the dealership for a third time only to be told I now have to pay a lot of money to replace my tyres before I can have alignment done. Why wasnt this said in 1st place!!!
As above. Cant fault the actual service . Aaron was very good.
Firstly, I had to wait over an hour for the service to be completed. I wouldn't have minded that but when I got in my car I found that the seat and radio settings had been lost and nearly 3 weeks later my car is still saying that it needs a service.
good communication, did the job
Very courteous, had loan car waiting for me. Very professional service. Nice touch to have video report from technician
The person I dealt with on the day of my MOT was excellent. Very professional and efficient.
A trouble free experience with the customer at the centre
See above. I would have been better to take this to the local garage and have this serviced. Very bad communication system. Not transparent at all.
Quick and friendly.
Generally impressed with the level of contact and felt I was important to them with me being their customer.
Friendly, efficient and high quality
Really top class service provision and customer care. Car returned on time, cleaned and all service work and upgrades fully explained
Quick repair of my vehicle, kept me updated and friendly.
Same reasons as above in question 1 - Sytner Maidenhead met my expectations of the BMW Group.
Had a warranty part fitted whilst doing so technician broke a pipe which they did not have in stock given loan car until next day
Arron from the service department has looked after me very well from beginning to end. The staff at reception are very welcoming and it is such a warm environment. Staff are also re-assuring by taking time to listen to concerns and address them.
Professional and considerate service
I was completely satisfied with my experience at Sytner Maidenhead mainly due to the staff. Michael Habgood was dealing with me/my car, he kept me updated on what was happening. Very helpful and made me feel welcome.
As above, easy service and good updates and a fantastic video explaining the work carried out etc.
The service team were good, a little bit of a communication issue from the prior service but it was clarified. Delivered the car back to me and communicated throughout.
my bmw is the best car I have had
Very polite, car was done in time (while-u-wait) , good comfortable seating
The experience while waiting for my car to be ready was really good, staff were polite. The agent dealing with my car was very honest and this makes we want to use BMW again.
Yes all good, never got feedback on a heater issue but eventually figured it out myself on the net. Otherwise the staff are friendly and the reception is very good.
A warm welcome at the door, prompt attention, friendly staff, car status updated frequently.....and good coffee.
Have diagnosed or advised problems and resolved them without me feeling they are guessing.
Sytner Maidenhead treat their customers as customers should be treated , Darren called to arrange pick up of my vehicle knowing that the road leading to Sytner Maidenhead was under construction and that delays were in affect
superb showroom, pleasant seating area, attentive staff. I arrived 40 minutes late for the service due to unexpected road works near the bridge. Offered to come back another time, they were still able to fit me in!
Great team and service at Maidenhead.
Service was great on the day. The person I spoke to re booking car in was complete prat and didn't listen to a word I was saying
Staff were pleasant and the facilities and ambience of the waiting area was very good.
I know the staff and have been going for 20 years plus
The work achieved what I expected in the right timescale.
I ned a loan car in order to commute to and from work and the waiting time was over a month, something that I consider unaceptable, in fact the maintenance of the car was done in Mini Slough for this matter but they offered me a loan vehicle sooner.
Because it worked very smoothly
Once the booking system has been negotiated the services is good.
Courteous staff, fast turn round.
Well the car is on an ERG ? Recall and this was not mentioned when I booked the car in, as I need a courtesy car I will have the take the car back in again later this month. This takes up my time hence not completely satisfied
All explained clearly and video showing any problems arising
Collection was prompt.I was kept informed of progress throughout the day and the return of a lovely clean car was as arranged with very pleasant personnel. The video and follow up was also greatly appreciated.
They do what is required, but I don't get that warm fuzzy feeling. It's more a process than anything else
Opened early so that I could drop my car off early
excellent service, wonderful people
After the initial collection problem everything went smoothly.
Was not impressed by trick to pay more on the cortesey car which was quite dirty not wat i wxpect from bmw or sytner
Good service, nice showroom
Did job as requested.
My wife and I both have a BMW, but whilst I booked my car in online, my wifes car was logged for the service. I also had to wait for over a hour at the dealership for my service to be authorised by BMW as it was 2-4 weeks prior the to due date.
No waiting no hovering yr told it's done waiting for you to pick up you arrive and handed yr keys
I'd like the reception and follow up and I don't like my experience with bmw representative dropping me off to work - I was waiting for 15 minutes for the member of staff and had to leave as I had no indication when he will drop me off to work
Great communication. Quick work and a lovely clean car after. Mike was excellent.
Unfortunate timing as the showroom was undergoing an upgrade and the prefab facilities for waiting were fairly primitive.
Plenty of coffee etc
Pick up service is really helpful, staff are always helpful and informed.
Car went in for first service (5000 mls) showing on screen that tyre pressure was low. They take time to send you photo's advising that tyres/brakes are all o.k but don't have the time to pump up the tyres, is this not part of the service?
They always look after me very well
Very attentive service from Darren Price
See above answer.
Excellent service as usual
My problem was sorted out quickly, and the service people even replaced an airbag which was an outstanding recall item.
It was fine but there is always room for improvement
Great service. They come to collect my car from my work, kept me informed through out the whole process and brought back my car.
They did the job specified in a reasonable manner.
Sytner Maidenhead didn't follow its commitments. I wasn't given a car instead of mine during service time, although promised. I wasn't contacted about when i shall take my car back. I had to call and push them all the time at each step. mm
Very thorough and attentive customer service and technician attention to tracking down car engine problem.
See answer to question 1.
Always a great service
My car was coming up to its 1st MoT and I'd was going to be away when it expired and Sytner Maidenhead 'squeezed me in' at short notice. It was done very quickly and returned to me in a couple of hours and was also cleaned.
Would have been 5 stars except for the following.Car had done 3800 miles when it went in for a dashboard recall. On return, the odometer read 6100. This meant a return journey to the garage to find it had been set to kilometers not miles!
Had to wait overnight to pick car up as they could 't get a spark plug out and the tool tbey use was broken. Luckily U didn't need car next day.
On time .kept me informed
Good service, good communication, but took a while for job to be completed & couldn't give me a lift home when I needed it. Temporary office adequate, staff worked well, but not ideal for waiting customers, especially with coffee machine not working!
Well looked after and with plenty of coffee whilst I waited for the cars first service to be completed.
We were always met by friendly personnel and offered refreshments. Nothing seemed to be to much trouble.
MOT process was nice and quick. Did not keep me waiting either when I came in or going out
The vehicle was booked for the front brakes service as per the warning on the dashboard. However, I am told it does not require new pads at present but the warning cannot be removed or reset. Still showing 3200 miles to go before service inspection
Bill contacted me, arranged everything for me so I didn't have to do anything. He also came into work on his day off to convenience myself.
Carwyn has been a pleasure to do business with over a number of years, straight talking, knowledgeable and professional
Oumar from the moment he made contact always listened to what i wanted and managed to deliver everything he said he would and more and both my wife and i was very touched with the gesture during the handover.
Achieved what we wanted and very satisfied
Sales staff very professional and courteous.
I love my car
The sales representative Carwyn Lloyd has been exceptional in the way he has dealt with me in giving all the details of t5he new vehicle before I made my decision to purchase the 2 Series car and kept me informed regularly with follow up emails
sales executive was excellent
It went very smoothly, everyone was friendly and helpful
Laura made the experience very enjoyable and kept me updated throughout. Her excitement and enthusiasm is a credit to the team at Maidenhead. Jeremy assisted Laura and made the process effortless and painless.
What not to like?
Laura Farnborough at Sytner was very patient and was able to offer great advice on the accessories. She did not appear to pushy because of which I could trust her. Would surely come back to her for my next car purchase.
Each process was given in detail. was always kept informed on the status of the new car. On the day of pick-up was explained in details on the new car, and its features.
Arrived early to first advice - 1 week late to second advice .
Car was delayed by a week, so it would be wrong to say 'completely satisfied' but Sytner kept me informed and went out of their way to mitigate any disruption. Throughout the purchase, they were charming and listened to my needs.
Handover was excellent
Oumar Awan was exemplary at all times.
The sales team ensured I had all the information and test drives required, were thorough in ordering and ensured the car was delivered on time, even arranging a truck especially for my car when it looked like it may miss the delivery date
Always kept up to date and good advice from the team
Bill Birch the new car sales executive kept me informed at all stages and quickly found a car that had all the specs I requested, despite stock X3's were short in supply.
Jeremy at BMW Maidenhead was amazing and really looked after us. His knowledge of BMW's was excellent and he really made the process simple and enjoyable.
The explanation of the controls were at the right level of knowledge. The paper work was also completely smoothly.
I purchased my car over the phone from sytner maidenhead after they gave me a cracking deal on a new car. The salesman even met me at Heathrow airport to deliver the car and make the transfer. Faultless.
The service is fantastic and the staff are all so very friendly.
Never had to wait to see someone. Never felt like I was being rushed.Helen and Carwyn helped work through minor snags with BMW finance on the phone there and then, instead of needing us to come and collect the car on another day.
Only took just over a week between first contact and delivery of an in stock vehicle that was perfect for my needs. The finance solution meant ability to change my vehicle just two years into previous Pcp agreement which I didn't think was possible
Good service, always kept us appraised, very helpful in answering post sales queries
As I have stated above the maid it easy to deal. By understanding my requirements.
Staff were friendly and knowledgeable, car arrived early.