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ABOUT Sytner Maidenhead

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Louise Schembri

Head of Business
  • Years in the company 15

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There was a communication let down or it would have been a five.

Service

Collection of the car after service took a long time, had to keep asking, and when the car was brought in it was the wrong car. Said that it would be cleaned - it wasn't.

Service

Did what was asked and cleaned car too

Service

Great service

Service

Everything good apart from my glove box which was still rattling after the service and now needs to be replaced

Service

Always runs on time excellent people

Service

Super informative and quality service

Service

Good service but no pick-up / drop-off service so I had to pay for Ubers to and from the garage as the service took all day.

Service

I wanted to score 10 but i feel very let down by BMW - I have had to chase a fix for a known issue which should have been resolved before delivery. I'm not 100% convinced that the solution is a permanent one & the current solution degrades tbe qualit

Service

No problems at all and ready when said car would be

Service

If you replace complete brake set then a client should be informed that brakes won't function as normal for a day or so. You can also leave a sticker on the steering wheel by the fitter to avoid any accidents.

Service

Some delay in completing the work, but kept informed of the progress - felt that the service was thorough and professional.

Service

Darren Price who was looking after my car stand on top of the situation, get my problem solved very quickly. Keep me updated all the time. That is the service you expect from prestige dealership. Definitely recommend the place to everyone! Thank you!

Service

They kept me informed at all times and the car was nice and clean when I picked it up

Service

Everything was well.

Service

Got more better than expected

Service

fast and effcient

Service

Because the air filter wasn’t connected correctly which resulted in engine cutting out on low speed at signals and roundabouts. I complained about the engine cut off problem on sunday, despite that no one called me back.

Service

Great customer service from sales and finance teams

Service

Turned out it was a simple fix and you kindly did it for free

Service

you do as you say

Service

My memorised settings for seats and mirrors were wiped, which was extremely annoying.The boot had not been cleaned out.

Service

Very professional assistant/manager.

Service

Great friendly service

Service

It was not the fault of the service department that we waited 5 days for the repair. I assume it is Sytner policy to maximise profit to capital employed ratios by reducing parts stock to the bare minimum even though this disadvantages customers.

Service

Darren Price your Service guy has been very attentive and helpful, but it seems BMW are to date unable or unwilling to resolve a software "fault" with my car and are reluctant to switch off a system that is causing me unnecessary annoyance.

Service

The service was excellent at all stages. I had a call the day before to remind me etc and on the day everything was very organised and on time.

Service

Absolutely first class from the minute I was greeted personally at the door and then all through the process by Sulman who was excellent - kept me updated regularly and also gave me full explanations to all work carried out and benefits

Service

Always very satisfied with the service I receive

Service

They were polite, efficient, got the job done, kept me informed and were honest.

Service

Because it’s true car could ha be been clear better

Service

Had to come back as car was not checked properly

Service

Organised, kept me up to date. Fault rectified.

Service

When very smoothly with friendly staff.

Service

I have every reason to be confident in the knowledge and professionalism of the staff.

Service

Everything is so easy - simply drop a car off for a service, and come back later on the same day with a car that's had the once over and also had a clean and polish to boot! Limited waiting time and paperwork make the whole experience so good.

Service

Good communication.

Service

Compared to my previous AMG experience Sytner BMW raised the bar.

Service

Service completed on time. Car returned early and cleaned.

Service

All the staff from the receptionist to the service manager were excellent especially Leroy who could not have done more to help.

Service

Friendly customer service staff and a vastly improved waiting area.

Service

The car was booked in for an early morning slot, the dealership gave me a lift to work and delivered my car washed and vacuumed to my office once it had been seen to

Service

My car was collected & returned when service completed. Darren, the Service Manager updated me via SMS of work in progress. On receipt of car it was externally cleaned & interior carpets & mats vacuumed.

Service

my car had it's birthday check which is a really nice service - of course it passed with flying colours

Service

Every went to schedule

Service

Dealt with me very fast and keep me updated

Service

Brian middlemiss in sales was very helpful and a great salesperson to deal with.

Service

The problem was fixed

Service

I have done this survey before.The staff know what they are doing.

Service

Clear, smooth and transparent

Service

I was completely satisfied with the service aspect. But I said to the person doing it, if there would be a valet, he said yes. I said the car is quite mucky, I even offered to pay more. It came back with a poor attempt at a valet. Poor.

Service

Service has been very good

Service

Given that the visit this time involved more research it was a shame the labour costs were as high.

Service

The diff oil leak and glow plugs plus controller were repaired. I was told the brake hoses were OK and so they didn't need replacing! if that was the case why are they an MOT advisory? The brake sensor wire wasn't reattached either.

Service

All went smoothly from booking in to completion of work

Service

Service attitude was good and on time. There appears to be no standard service charges until after the warranty expires and when I booked it in the quote I received went up by over £100 when I took it in although the quote price was adhered too.

Service

From sales through to delivery, we were completely satisfied.

Service

Service and staff excellent but shortly after the service I had problems with the boot opening mechanism so the car has to go back in.

Service

Everything went smoothly and service was great. Everyone is very friendly

Service

It’s nice to have what’s being done explained properly and great customer service

Service

All work was carried out without any problems. Recieved a call to say the car was ready for collection.However, the car was washed, in fact i had only just had it cleaned, but i did have to go round all the windows and clean off the water smears!

Service

The matter of my MoT completed efficiently and additional advice given.

Service

Done the next day after booking, ready in one day.

Service

Excellent customer service all round

Service

Aron tge services advisor was very helpful and supportive of the issue I was facing with my car

Service

I needed new rear pads (after 6 months of ownership of the car). Was advised at the last service in January that the cost would be £101.32.Was then told that the cost to change them is actually £179.Feel like I've been ripped off.

Service

nothing is too much trouble

Service

Very polite staff and efficient processes.

Service

All staff were more than helpful and any questions or queries I had were dealt with in a friendly professional manner.

Service

I am completely satisfied. Darren went out of his way.

Service

Service side great, friendly supportive & reliable. Unfortunately for the second time the courtesy clean wasn’t up to normal standards. Used to get the car returned looking great inside & out but recently bits missed.

Service

Very efficient. Picked up and delivered my car.

Service

The Centre proved very communicative when they needed something from me but ignored or responded late to any questions I raised. Vehicle delivery date appeared delayed to suit the centre rather than my time lines.

Sales

The purchase of the vehicle was with any problem, the sales personwas very helpful explaining every thing. My wife a I were thrilled to un veil the car and video captured the moment.

Sales

Hand over was great, short lead time, car was very clean and exactly what I wanted.

Sales

Working with Carwyn was excellent - he helped me find a perfect car.

Sales

Again the team were perferssional and customer focused. That said the quality of the car pre hand over did not meet my expectation. This is completely a person comment as I do have a OCD for cleaning.

Sales

Welcomeing and helpful

Sales

No problems. In line with expectations

Sales

SUPER STAFF FROM START TO FINISH - BILL BIRCH WAS FANTASTIC - NOTHING WAS TOO MUCH TROUBLE FOR HIM - HIS KEPT US UP TO DATE THROUGHOUT HE PROCESS AN DSTILL LOOKS AFTER US NOW.

Sales

We were always kept informed and when there was a delay in delivery we felt that the team worked hard to deliver the best service they could accomodating us in all areas. Picking the car up was fantastic and personal.

Sales

Very good and was quick at getting the deal sorted

Sales

Very satisfied with experience and the advice given by Bill Birch

Sales

The car arrived earlier than expected and the experience was made easy for me

Sales

Very friendly & helpful staff at the BMW centre, especially Bill Birch - our sales rep. We were able to do a test drive of two different models and spent a lot of time discussing options.

Sales

Car delivered promptly

Sales

good customer service

Sales

Salesman (Bill Birch) was immediately available on my first visit and up to speed on vehicle specification,performance and options.The relative desirability of particular options coincided closely with my own opinion and led to my final selection.

Sales

very nice, well presented dealership always welcoming and helped deliver the car

Sales

Salesman was efficient and very knowledgable