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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Meet the team

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Gareth Bowen

Head of Business

Paul Griffin

New Car Sales Manager

Simon Bryant

Used Car Sales Manager

Kevin Badrick

Senior Business Manager

Paul Bennett

Head of Aftersales

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Business Administrator Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Poor communication, they lost my car key and didn't know until when i picked it up and was given two keys as they had to order a new one and managed to find the old one also, got the car and the battery was flat so had to jump start it the next day

Service

Customer service is very professional. Feel welcomed from the moment I come in. Would like to also thank Imran from BMW Maidenhead.

Service

Superb service- nothing is too much.

Service

All staff helpful and professional.

Service

After some initial confusion regarding the servicing of the car, Sytner Maidenhead did their utmost to rectify the situation and turn a potentially negative experience into a very positive one.

Service

Checking car in was exceptionally smooth. However, when picking the car up later in the day, firstly I had to wait for quite some time before I was seen and then was informed that the promised car wash and vacuum had not been done!

Service

Service carried out efficiently and I was kept advised of progress at all stages. Convenient to be able to have MOT carried out at the same time. Comfortable surroundings whilst waiting. Only grouse is the difficulty in parking on arrival.

Service

Couldn't fault anything

Service

I was looked after very well, considering I was awaiting my repair to be fixed whilst I waited for 8 hours in the showroom. I have also noticed some small plastic clips have been broken on the light cluster, and these were fine before the car went in

Service

happy with service but 90 minutes estimate was a bit off

Service

Covered by service plan which is handy, but didn't get an update on work being finished called at about 5pm and they hadn't even started service work. Dealership closed at 6pm I got a call at 550pm, went down and car still wasn't ready, being cleaned

Service

Service seemed good, was able to work in dealership using wifi. Took a bit longer than expected and interior car clean did not clean the mud my 6 and 8 year old leaves behind.

Service

Excellent service

Service

Great personal attention, quick service and regular updates on progress during the day.

Service

As I said before above. I only ever go to this dealership and have recommended it many times to friends and family

Service

I bought with the car the advanced eye it now doesn't work and they want to see the whole car and told me I could potentially have to pay for a new one

Service

Surjested fog light was faulty with a 1hour investigation .Their was no problem with light the engineer was not testing correctly.

Service

Team always helpful, good coffee provided on arrival

Service

See previous answer above

Service

car under warranty repaired with out any fuss

Service

As above, I was not impressed with the wash and vacuum, this is the main reason I come to bmw for my mot oherwise I would take to cheaper while you wait garage.

Service

Unable to book at Sunningdale and so sent to Maidenhead. Given a fast-track appointment and waited; rather than promised 90 mins was 150. Unable to get tyre valve cap off 1 wheel (claimed was all 4); although a local garage had no problem, only 1.

Service

The lack responsibility for an oil seal leak at 34k miles. Also the flat statement that it was not connected with the clutch problem in order to negate the warrantee. This sounded more like self interest than customer service.

Service

Car still not repaired

Service

All work completed in good time, including video which is very informative. The generous offer of drinks is most welcome. We were able to visit Cliveden while the work was being carried out.

Service

As above car came back half washed flity

Service

Completely satisfied

Service

Miscommunication on price. No trust in a loyal customer. Waiting around.

Service

Access to a courtesy car would have meant complete satisfaction. There was no option to request a courtesy car using the online booking system.

Service

As always and as said above, absolute confidence of the service I receive.

Service

Professional personable and friendly with it

Service

Everyone did their job

Service

Answered my query after thorough investigation.

Service

Though the service was carried out as accepted, the clean of the vehicle was not completed very well. This is the 2nd time, the 1st the car was completely not cleaned, and i received no follow up to my complaint.

Service

Very happy all round with all my dealings with sytner

Service

I received a call regarding the service plan but my mileage was too low to benefit. Because of this I was offered a discount on my service. This was not applied when I paid the bill and the young man dealing with this said he could not find any info

Service

Car had brake problem with less than 5,000 miles on the clock. No explanation as to why this happened. Inconvenience of having to bring a new car back to garage. Had to rearrange family plans.

Service

Overall it was done in time and they were very obliging fitting new wiper blades for me. Pity about the cleaning! and the seat.

Service

Did not really help.

Service

The result was good.

Service

I always experienced good service

Service

Took over 2 hours and didn't fill up oil correctly so I had to return a few days later

Service

You did everything I asked

Service

Great service from Darren Price.

Service

It was a simple routine service. Complimentary cleaning of the car was somewhat limited with the interior of the car still dusty and booth not cleaned

Service

Was called at 7:30pm night before car was due to go into the repair center for a recall, was told they didn't have the part they needed. Had already taken day off work.

Service

Lack of communication. Issue not resolved. Had to speak to Bmw UK

Service

As per above, plus, although the representative who dealt with me was polite enough, I didn't feel I was dealt with as an individual & at one point I wasn't sure if he was coming back to me to about the possibility of a lift home or not, due to wait

Service

Service very thorough but would never again ask for it to be washed and vacuumed as had to rewash and vacuum when at home.

Service

It was a little expensive for a couple of hours work

Service

Very courteous Excellent communication

Service

The BMW service team took a lot of care to confirm the arrangements and my requirements ahead of the service. They found something unexpected that required attention but kept me informed and did their best to minimise any impact on me and my plans.

Service

Did everything required

Service

As above still waiting for service department to return call. Not happy

Service

Sadly they didn't call me when promised and I didn't get my car back till the following day. Also, they washed the car despite the instruction not to do so.

Service

Service manager Aaron ensured I had a very good customer experience despite my car failing its 1st MOT after only 13,000 miles. He called me in the evening with details of the repair and arranged a rental car whilst waiting for a part from Germany.

Service

Checks and software upgrade were performed as explanined and on time.

Service

Although the service was on a service plan I was charges about £100 for a brake fluid change . I showed them my policy which clearly states this to be so but would not accept it . Contacted BMW head office who agreed with me and arranging refund

Service

Completely satisfied with the service as I was updated out through the day

Service

Very helpful in the bmw centre

Service

Everything was explained and I like receiving the video report of the service / check.

Service

good service

Service

Overall the service experience was good with clarity in communication and attention to detail from SA Imran Qureshi.

Service

start to finish. top job - attitude, efficiency etc

Service

Very good - although waited 45 mins to be attended to. Another 40 minutes to make amendments to repair estimate - Maybe just busy season or need more staff for collections? Staff were friendly and offered coffee.

Service

Quite expensive for what is is

Service

See above in particular the question of honesty.

Service

The dealership was extremely busy due to a recall. However, I had to continually telephone for updates on my car, calls were often not returned and I had to phone again, over a week I had no real idea on what was happening.

Service

The team have been consistently excellent. From Kevin who I brought the car from, to the service team Solomon who looked after my service recently. Mustafa who gave me a lift home whilst my car was getting serviced. Customer service at its best.

Service

I spoke with the team before my appointment to let them know my expectations and these were fulfilled.

Service

The service advisor was informed knowledgeable and communicated brilliantly Also I was given a discount unexpectedly

Service

MOT and inspection took nearly 2.5, a lot longer than the 90mins quoted, while I waited. It also appeared to be a rushed job so not confident of what was actually checked and why so long.

Service

An appology was given, you have a nice relaxing environment while I wait. I left sytner after waiting for an hour with no rebooking, no explanation or effort to remedy the situation. The winter alloys do not take long to install.

Service

Everything is taken care of - I particularly liked the video health check that I was able to access.

Service

My new car had to return to my dealership for an emergency repair (recall) and it was only when I called for a progress report, that I found out that it was actually ready for collection.

Service

It was very pleasant experience last time I went to Sytner Maidenhead. Service Advisor was brilliant

Service

Professional service. Nice environment at dealership.

Service

Waiting area, the drinks & the fact the car wash washed & vac. While I waited

Service

It was a routine end of warranty check + MOT, and completed on time. Only minor problem was I queried the parking sensor which is intermittently making a continuous noise. I This was checked but no fault found, which is oddd as it is very obvious.

Service

The fault could not be immediately identified and it took two days to get a response from BMW. After changing the part, it was faulty again. I had to take the car back in for a new diagnosis.

Service

when I collected the car whilst I had coffee WiFi etc it took a good ten minutes for my service rep to see me aswas busy with someone else there were other reps that could have seen me. I just wanted to pay and collect the car and go.

Service

I was disappointed to be told that they would not be able to collect the car for me as they have done in the past

Service

Great service. Couldn't fault it

Service

Identified the problem quickly and resolved the problem the same day

Service

My car was not washed or vacuumed, as offered. My steering wheel is not straight or centred but i was informed that there was no fault found. My ransmission is whining/noisy on overrun but no fault found.

Service

Carwyn knows exactly what I need from a car and a finance package. He doesn't waste my time with a random approach.

Sales

Perfect

Sales

The salesman name bill was the best sale guy we have ever had we got 2 x1 off him he got them on time and went thou the car we saw both 10 out of 10

Sales

My salesman Bill Birch went above and beyond to provide me with astounding personal service and kept me informed the whole way through.

Sales

The salesman Melvin is great and we buy cars all the time from him, or it seems all the time.

Sales

Very helpful and personalised service from Sytner Maidenhead. I was well impressed and they secured my business from another BMW dealer who simply failed me on several counts. Professional staff who engaged well with me.

Sales

Didn't have any problems and enjoyed the experience

Sales

It has been heart-breaking . I have explained in 1. We nearly went to the press for this kind of treatment.

Sales

Carwin was a brilliant sales and customer service person.

Sales

Hoped to get it sooner but would not be released until many days after the launch date

Sales

Carwyn, Kevin, Paul and Kenny were exceptional and made me feel welcome and comfortable with the process

Sales

Very efficient and straightforward

Sales

Every thing was covered

Sales

Very helpful salesman... was very thorough throughout process

Sales

Everything was great. Carwyn spent a long time with me going through the controls and operation of the onboard capabilities. I have also arranged another visit to refresh and have questions answered!

Sales

From first contact right through to handover..Bill Birch in sales was brilliant..made purchasing the vehicle fun as it should be..kept me informed all through..also there if need any help now that I have the vehicle

Sales

Staff were really nice and attentive and very professional.

Sales

It was plesent comfortable and added to the buying experience

Sales

I was invited to a golden ticket event and set the expectations of what I wanted in advance. I was very satisfied by the service and support provided to find me the right car.

Sales

As I said in my first answer, a pleasure every minute..

Sales

I dealt with three different staff, how worked as a team for me and made sure I had everything I needed.

Sales

Carwyn was excellent to deal with.

Sales

Caring and curious sales team. Ensured I was fully confident of driving the car before I left. Never felt rushed nor pushed in my decision process

Sales

Jeremy was informative all throu the process

Sales

Carwyn Lloyd and Helen the finance manager worked very hard to get the car and deal we wanted. This is our third BMW from this dealership which is partly down to the service from Carwyn and Helen and the cars.

Sales

Nice car - good deal

Sales

We were left alone to wander around the showroom, not being pressured into anything. When we were ready to talk to someone (Ellie Townend was our sales person) it was very relaxed and again we didn't feel like there was a hard sell. She was very know

Sales

Ellie was amazing and couldn't do enough for me kept me very well informed as to where the car was during build/ shipping etc it was so nice to be contacted with updates and not have to chase anyone for information. On pick up day it was a real occas

Sales

The whole end to end service was great and we love the car.

Sales

The staff we're welcoming and courteous. They listened and were easy to deal with. Chris Peakall in inparticular is a credit to the Maidenhead branch.