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Poor communication, they lost my car key and didn't know until when i picked it up and was given two keys as they had to order a new one and managed to find the old one also, got the car and the battery was flat so had to jump start it the next day
Customer service is very professional. Feel welcomed from the moment I come in. Would like to also thank Imran from BMW Maidenhead.
Superb service- nothing is too much.
All staff helpful and professional.
After some initial confusion regarding the servicing of the car, Sytner Maidenhead did their utmost to rectify the situation and turn a potentially negative experience into a very positive one.
Checking car in was exceptionally smooth. However, when picking the car up later in the day, firstly I had to wait for quite some time before I was seen and then was informed that the promised car wash and vacuum had not been done!
Service carried out efficiently and I was kept advised of progress at all stages. Convenient to be able to have MOT carried out at the same time. Comfortable surroundings whilst waiting. Only grouse is the difficulty in parking on arrival.
Couldn't fault anything
I was looked after very well, considering I was awaiting my repair to be fixed whilst I waited for 8 hours in the showroom. I have also noticed some small plastic clips have been broken on the light cluster, and these were fine before the car went in
happy with service but 90 minutes estimate was a bit off
Covered by service plan which is handy, but didn't get an update on work being finished called at about 5pm and they hadn't even started service work. Dealership closed at 6pm I got a call at 550pm, went down and car still wasn't ready, being cleaned
Service seemed good, was able to work in dealership using wifi. Took a bit longer than expected and interior car clean did not clean the mud my 6 and 8 year old leaves behind.
Great personal attention, quick service and regular updates on progress during the day.
As I said before above. I only ever go to this dealership and have recommended it many times to friends and family
I bought with the car the advanced eye it now doesn't work and they want to see the whole car and told me I could potentially have to pay for a new one
Surjested fog light was faulty with a 1hour investigation .Their was no problem with light the engineer was not testing correctly.
Team always helpful, good coffee provided on arrival
See previous answer above
car under warranty repaired with out any fuss
As above, I was not impressed with the wash and vacuum, this is the main reason I come to bmw for my mot oherwise I would take to cheaper while you wait garage.
Unable to book at Sunningdale and so sent to Maidenhead. Given a fast-track appointment and waited; rather than promised 90 mins was 150. Unable to get tyre valve cap off 1 wheel (claimed was all 4); although a local garage had no problem, only 1.
The lack responsibility for an oil seal leak at 34k miles. Also the flat statement that it was not connected with the clutch problem in order to negate the warrantee. This sounded more like self interest than customer service.
Car still not repaired
All work completed in good time, including video which is very informative. The generous offer of drinks is most welcome. We were able to visit Cliveden while the work was being carried out.
As above car came back half washed flity
Miscommunication on price. No trust in a loyal customer. Waiting around.
Access to a courtesy car would have meant complete satisfaction. There was no option to request a courtesy car using the online booking system.
As always and as said above, absolute confidence of the service I receive.
Professional personable and friendly with it
Everyone did their job
Answered my query after thorough investigation.
Though the service was carried out as accepted, the clean of the vehicle was not completed very well. This is the 2nd time, the 1st the car was completely not cleaned, and i received no follow up to my complaint.
Very happy all round with all my dealings with sytner
I received a call regarding the service plan but my mileage was too low to benefit. Because of this I was offered a discount on my service. This was not applied when I paid the bill and the young man dealing with this said he could not find any info
Car had brake problem with less than 5,000 miles on the clock. No explanation as to why this happened. Inconvenience of having to bring a new car back to garage. Had to rearrange family plans.
Overall it was done in time and they were very obliging fitting new wiper blades for me. Pity about the cleaning! and the seat.
Did not really help.
The result was good.
I always experienced good service
Took over 2 hours and didn't fill up oil correctly so I had to return a few days later
You did everything I asked
Great service from Darren Price.
It was a simple routine service. Complimentary cleaning of the car was somewhat limited with the interior of the car still dusty and booth not cleaned
Was called at 7:30pm night before car was due to go into the repair center for a recall, was told they didn't have the part they needed. Had already taken day off work.
Lack of communication. Issue not resolved. Had to speak to Bmw UK
As per above, plus, although the representative who dealt with me was polite enough, I didn't feel I was dealt with as an individual & at one point I wasn't sure if he was coming back to me to about the possibility of a lift home or not, due to wait
Service very thorough but would never again ask for it to be washed and vacuumed as had to rewash and vacuum when at home.
It was a little expensive for a couple of hours work
Very courteous Excellent communication
The BMW service team took a lot of care to confirm the arrangements and my requirements ahead of the service. They found something unexpected that required attention but kept me informed and did their best to minimise any impact on me and my plans.
Did everything required
As above still waiting for service department to return call. Not happy
Sadly they didn't call me when promised and I didn't get my car back till the following day. Also, they washed the car despite the instruction not to do so.
Service manager Aaron ensured I had a very good customer experience despite my car failing its 1st MOT after only 13,000 miles. He called me in the evening with details of the repair and arranged a rental car whilst waiting for a part from Germany.
Checks and software upgrade were performed as explanined and on time.
Although the service was on a service plan I was charges about £100 for a brake fluid change . I showed them my policy which clearly states this to be so but would not accept it . Contacted BMW head office who agreed with me and arranging refund
Completely satisfied with the service as I was updated out through the day
Very helpful in the bmw centre
Everything was explained and I like receiving the video report of the service / check.
Overall the service experience was good with clarity in communication and attention to detail from SA Imran Qureshi.
start to finish. top job - attitude, efficiency etc
Very good - although waited 45 mins to be attended to. Another 40 minutes to make amendments to repair estimate - Maybe just busy season or need more staff for collections? Staff were friendly and offered coffee.
Quite expensive for what is is
See above in particular the question of honesty.
The dealership was extremely busy due to a recall. However, I had to continually telephone for updates on my car, calls were often not returned and I had to phone again, over a week I had no real idea on what was happening.
The team have been consistently excellent. From Kevin who I brought the car from, to the service team Solomon who looked after my service recently. Mustafa who gave me a lift home whilst my car was getting serviced. Customer service at its best.
I spoke with the team before my appointment to let them know my expectations and these were fulfilled.
The service advisor was informed knowledgeable and communicated brilliantly Also I was given a discount unexpectedly
MOT and inspection took nearly 2.5, a lot longer than the 90mins quoted, while I waited. It also appeared to be a rushed job so not confident of what was actually checked and why so long.
An appology was given, you have a nice relaxing environment while I wait. I left sytner after waiting for an hour with no rebooking, no explanation or effort to remedy the situation. The winter alloys do not take long to install.
Everything is taken care of - I particularly liked the video health check that I was able to access.
My new car had to return to my dealership for an emergency repair (recall) and it was only when I called for a progress report, that I found out that it was actually ready for collection.
It was very pleasant experience last time I went to Sytner Maidenhead. Service Advisor was brilliant
Professional service. Nice environment at dealership.
Waiting area, the drinks & the fact the car wash washed & vac. While I waited
It was a routine end of warranty check + MOT, and completed on time. Only minor problem was I queried the parking sensor which is intermittently making a continuous noise. I This was checked but no fault found, which is oddd as it is very obvious.
The fault could not be immediately identified and it took two days to get a response from BMW. After changing the part, it was faulty again. I had to take the car back in for a new diagnosis.
when I collected the car whilst I had coffee WiFi etc it took a good ten minutes for my service rep to see me aswas busy with someone else there were other reps that could have seen me. I just wanted to pay and collect the car and go.
I was disappointed to be told that they would not be able to collect the car for me as they have done in the past
Great service. Couldn't fault it
Identified the problem quickly and resolved the problem the same day
My car was not washed or vacuumed, as offered. My steering wheel is not straight or centred but i was informed that there was no fault found. My ransmission is whining/noisy on overrun but no fault found.
Carwyn knows exactly what I need from a car and a finance package. He doesn't waste my time with a random approach.
The salesman name bill was the best sale guy we have ever had we got 2 x1 off him he got them on time and went thou the car we saw both 10 out of 10
My salesman Bill Birch went above and beyond to provide me with astounding personal service and kept me informed the whole way through.
The salesman Melvin is great and we buy cars all the time from him, or it seems all the time.
Very helpful and personalised service from Sytner Maidenhead. I was well impressed and they secured my business from another BMW dealer who simply failed me on several counts. Professional staff who engaged well with me.
Didn't have any problems and enjoyed the experience
It has been heart-breaking . I have explained in 1. We nearly went to the press for this kind of treatment.
Carwin was a brilliant sales and customer service person.
Hoped to get it sooner but would not be released until many days after the launch date
Carwyn, Kevin, Paul and Kenny were exceptional and made me feel welcome and comfortable with the process
Very efficient and straightforward
Every thing was covered
Very helpful salesman... was very thorough throughout process
Everything was great. Carwyn spent a long time with me going through the controls and operation of the onboard capabilities. I have also arranged another visit to refresh and have questions answered!
From first contact right through to handover..Bill Birch in sales was brilliant..made purchasing the vehicle fun as it should be..kept me informed all through..also there if need any help now that I have the vehicle
Staff were really nice and attentive and very professional.
It was plesent comfortable and added to the buying experience
I was invited to a golden ticket event and set the expectations of what I wanted in advance. I was very satisfied by the service and support provided to find me the right car.
As I said in my first answer, a pleasure every minute..
I dealt with three different staff, how worked as a team for me and made sure I had everything I needed.
Carwyn was excellent to deal with.
Caring and curious sales team. Ensured I was fully confident of driving the car before I left. Never felt rushed nor pushed in my decision process
Jeremy was informative all throu the process
Carwyn Lloyd and Helen the finance manager worked very hard to get the car and deal we wanted. This is our third BMW from this dealership which is partly down to the service from Carwyn and Helen and the cars.
Nice car - good deal
We were left alone to wander around the showroom, not being pressured into anything. When we were ready to talk to someone (Ellie Townend was our sales person) it was very relaxed and again we didn't feel like there was a hard sell. She was very know
Ellie was amazing and couldn't do enough for me kept me very well informed as to where the car was during build/ shipping etc it was so nice to be contacted with updates and not have to chase anyone for information. On pick up day it was a real occas
The whole end to end service was great and we love the car.
The staff we're welcoming and courteous. They listened and were easy to deal with. Chris Peakall in inparticular is a credit to the Maidenhead branch.