Sytner Maidenhead Star Rating
Sales
11 comments from 24 reviews
Service
61 comments from 139 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
" Iwent in for a while you wait oil change and was shocked that this took 1.5 hours."
"I found it a little expensive."
"Always pleased with all aspects of visits"
"This is due to being charged £40 to have the battery fitted and it taking an hour."
"Dealership gave me a lift back to work in the morning in a very nice 6 series. Car was available on time and although the services were expensive they discounted them as the car was older than 4 years."
"Customer waiting area is a bit basic and internet access is poor."
"Although I was advised to change my tyres no mention was made of a missing bolt on the front left wheel which only came to the attention of the garage where I got my tyres replaced. Quite a big issue..."
"The telephone system could be improved with direct lines to the people I want to speak to"
"The service appointment was booked at short notice as a walk in appointment. It was handled very professionally and quickly on the day."
"very good service"
"Happy with all aspects, however obtaining a loan car would have added a firtyer 2 weeks wait."
"Only issue is that the milage is out by 2000 miles on my MOT certificate."
"Excellent service throughout."
"Steven Butt was especially helpful."
"The vehicle was collected from my office and later in the day I has to call the dealer to find out when the vehicle would be delivered back. Had to get the sales side of the dealership to find this information for me."
"Friendly efficient"
"Don't feel very special still feels like a sales pitch."
"Car was collected delivered to home. but request to phone me half hour before collecting wasn't passed to driver so he had to wait for me car delivered fully cleaned."
"When i got my BMW back there was a fault that was not there before."
"I was always kept informed with everything and the staff were polite and helpful."
"Overall a very professional and friendly service with polite informative staff."
"It seems the car has to undergo quite a bit of dismantling to get to the window washers for repair."
"My car didn't require a service. The electronics were faulty. However, the car was picked up and returned nice and clean inside and out."
"Good service. Courteous."
"I changed the plan an instead of them bringing the car to me I went to them I couldnt get threw to tell them I was going to collect it worked out ok though."
"friendly and informative staff"
"None of the issues with my car which I flagged in advance were addressed during the service. Such as wheel rim repairs, CD recognition, Ipod display."
"I asked for Bridgestone tyres but they gave me Michelin tyres."
"Frustrating that BMW couldnt change the tyres as quick fit had to come do it due to terms of lease."
"I didn't actually have a service. I went in with a couple of queries on my car and they sorted them for me."
"Very good"
"i am satisfied with the service on the day"
"There is a squeak from the rear brakes and it is taking time to get rid of it."
"The car went in for a fluid check and the low oil level was missed and therefore not topped up. I have reservations as to if the other fluid levels were checked."
"Poor customer service that had to be escalated to Dealer Principle"
"It took the dealership almost 2 weeks to find and resolve the issue with the vehicle."
"Would prefer a customer viewing area"
"I am surprised that on a 5 year old vehicle that there should be problems with the ignition and oil leaks."
"I am very pleased with the service."
"everything was fine"
"The 3 times I have visited the people have been courteous and helpful and have gone the extra mile,"
"They did me a service without it booked in for that because it was so close to the date it was due, which was great."
"Insufficient details of service costs.Service rep. did not tell if a certain job would be carried out under warranty."
"Service clean had yo be done over 2 days. The service log in the car was not completed updated"
"Noticed staff using customer facilities"
"Service completed in time and ready on time."
"Very polite and attentive staff"
"Communication was not good."
"This was a warranty job which took a little time to get organised but once Paul, the Service Manager, took over I was completely satisfied."
"Surprised at the repair cost 900, particularly as it hadn't been flagged to me in advance"
"Very disappointed that a service only includes changing the oil the micro filter it should include checking all liquids the general state of the vehicle. 250 to change the oil and the micro filter is outrageous More than 100 for the oil"
"Sytner Maidenhead was not even listed from BMW online booking, however due to the positive experience I had in the past I called up the reception to book it. All services personnel there are very helpful."
"Suggest you ask to see the letter I wrote in complaint. Too long fornthis box"
"Chaz and his team kept me informed and did what they could to help the situation."
"mot test only"
"Excellent service from everyone. The service advisor and the service manager Where absolutely brilliant they had great product knowledge and where great to talk too."
"An enjoyable experience thank you."
"The wind noise problem hasn't been rectified."
"Very satisified, but I will have to return as my car has developed a rattle immediatly after the visit."
"This visit was no better than satisfactory, the work was completed on time and to standard as far as I can tell."
"They always look after my vehicle well."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Extremely satisfied with this dealership as opposed to my local dealers, Barons of Farnborough"
"Very helpful from start to delivery of vehicle."
"Completely satisfied with my dealer experience"
"After receiving poor service previously, I visited Sytner, who were far better and much more helpful"
"Leon put us at ease and made us feel welcome, his product knowledge was excellent and his handover process was faultless"
"An outstanding dealership. This team must be premiere league compared with others"
"I would go higher than 5.0, I would like to thank Sam."
"The Sales Executive Carwyn Lloyd and branch manager Llachlan could not have achieved a better service which was first class. Nothing was too much trouble. Car was built to my spec and was delivered to them in about 5 weeks."
"Excellent dealership to deal with, made to feel welcome by all staff."
"Carwyn the salesman was fantastic. I had phoned several other dealerships before i spoke to him and none had given me anything like his level of attention and help. He really has been second to none in his attention and communication. Well done Carwy"
"They took great care from the beginning to the end. Called me regularly with updates and were spot on with timings and service."