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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Louise Schembri

Head of Business

Graham Cockroft

New Car Sales Manager

Ashley Grimble

Used Car Sales Manager

Helen Wilson

Senior Business Manager

Mark Flower

Service Manager

Leroy Hutchinson

Duty Service Manager

Phil Osbourne

Parts Manager

Jamie Perkins

Dealership Accountant

Dee Pope

HR & Admin Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No delays or long waiting time, I was delt with in a efficient and friendly manner, great service.

Service

My service advisor imran was very professional

Service

Imran Qureshi remained in constant contact, Dave the mechanic showed excellent knowledge, passion and presence. Would not hesitate to recommend Sytner Maidenhead

Service

After having visited Sytner Audi in Reading, this is a totally different experience. Love the team in Sytner Maidenhead

Service

I was treated very well by the service centre

Service

Booking, taking the car in and collecting it is easy and hassle free.

Service

Great experience , friendly staff, detailed video supplied after the service

Service

Great end to end customer experience, liked that it was being manged by one person rather than many in the team.

Service

Service Advisor Mohamed was courteous and helpful.

Service

Easy drop off, good communication, car ready earlier than expected.

Service

No bother no hassle just good service ,Excellent all round

Service

My service experience was first class

Service

Sytner Maidenhead were excellent in repairing my car after a manufacture fault caused it to break down. They performed a complete diagnostic and undertook the repair efficiently and professionally with great communication throughout.

Service

Good communication and efficient. Text based booking confirmation system is excellent

Service

Great service Knowing the covid situation the guys at maidenhead sytner word well according to the current situation

Service

I went to sytner maidenhead , on the good exsperience my son had 4 weeks earlier. I was with him that day , so I decided to take my car there to . Cannot fault the staff , who are making a great effort to keep customers happy with the car sevice .

Service

Really appreciate the under car video & follow up contact by your service rep

Service

It continues to provide both of us with a fully proper service.

Service

Over recent years, I have received excellent, courteous assistance and advice from Mr Darren Price. I was this time assisted by Ms Syeda Shah, for whom I have nothing but the highest praise and regard. The help and service received was outstanding.

Service

experience was good though marred for finding new scratch on the paintwork even if small. Would expect car to be in the same condition

Service

their communication is excellent. i was getting emails on the weekend regarding progress!

Service

Very polite helpful and completed the service in record time.

Service

The service was what I expected and delivered with 1st class the bookings team and upon arrival.

Service

Wellesley and Ashley (used car sales manger) worked together to resolve a long standing issue I had with my used BMW, they went above and beyond to resolve this issue to my satisfaction.

Service

helpful staff

Service

Fast efficient service - safe environment during covid times

Service

everything went well

Service

Fast, friendly, efficient and cost effective.

Service

Everything went as arranged with good, friendly service

Service

Very helpful and safe.

Service

Could not fault the service in any way

Service

Service experience was great. I got the correct pricing and the service was done in a short time while I was waiting.

Service

Informative video explaining all the checks undertaken. Service is exemplary and efficient.

Service

Great service and contact by Imran at Maidenhead kept informed all the way through

Service

The fault was identified and rectification implemented.

Service

Excellent workmanship, carried out within promised timeframe, friendly and helpfulstaff

Service

Great service as always

Service

The staff have always done a very good and satisfactory job

Service

Very polite staff very friendly good service.

Service

always a pleasure

Service

Can not fault the service at all.

Service

despite the pandemic standards didn't drop the wait was a bit longer but that's a function of the times

Service

Covid precautions were good and all went smoothly.

Service

I waited at the garage whilst this was carried out. I was informed of the procedures, especially those required due to Covid-19, and a service advisor introduced himself to me to advise he was looking after my car and answered my queries.

Service

Got the job done

Service

The service engineer was very helpful

Service

Great replacement car for the day

Service

It was a warranty issue, the second that Sytner have helped me with. On this occasion, they booked me in quickly (phoned Monday brought car in Wednesday). The contacts at Sytner (Wes and Darren) were professional and helpful.

Service

very good

Service

Kept up to date of progress before even dropping the car off

Service

Service good

Service

all good

Service

The work was carried correctly and the car is in very good order.

Service

After repair water resovoir cap was not secured correctly. Fluid was lost resulting in warning light/notification.

Service

I always get look after, nothing is ever too much trouble

Service

Very quick and efficient service

Service

Feedback and communication was good and everything was completed on time

Service

Easy to book service with very clear expected cost. Excellent service, done on time and followed by a video report.

Service

Excellent customer service, Booking the service is very easy.

Service

Was straightforward enough to get booked in, get the courtesy car, and notified when the car was ready.

Service

Excellent communication and prompt service

Service

Pete in the service department was an absolute delight to deal with and could not have done more for me to facilitate the repairs within my tight timescales. Outstanding customer service and I hope he is singled out for praise by submission of this s

Service

Excellent service

Service

The problem I encountered was rectified quickly.

Service

Time, care, and efficiency.

Service

Excellent Staff.

Service

Very good process for getting the work done. Kept in touch at all points along the way.

Service

no issues

Service

Quick and easy drop off and collect, painless

Service

We have always been looked after.

Service

I'm satisfied with the service provided

Service

Always very helpful and go out of their way

Service

Everything was done as previously advised

Service

Regular updates. Car serviced quickly. Additional exhaust problem resolved in warranty and overnight. Great service from the Maidenhead team.

Service

Problem diagnosed and sorted at reasonable cost

Service

Great customer service and very organised.

Service

Considering the Covid 19 rules staff making sure safe procedures are carried out and any questions answered professionally hospitable and friendly

Sales

The sales person anticipated my needs.

Sales

Very good experience

Sales

Very happy and open sale aided by Bill Birch and transparency throughout the process

Sales

Everything went smoothly

Sales

Asher was great

Sales

After visiting many car showrooms for many weeks I experienced little to no customer service. On my first visit to BMW Maidenhead branch I came across Jeremy who had great customer service and I had no pressure to buy.

Sales

As above, entirely because of the attention to detail of the sales rep I worked with.

Sales

Received good and professional service

Sales

Kenny was very good

Sales

Good salesman, good product knowledge, always available to talk, always returned phone calls. Went over abs beyond general duties to ensure I was happy with purchase.

Sales

We were keep updated through the whole process. Very helpful in finding us the right car that fitted exactly what we wanted.

Sales

My experience was excellently taken care of by Laura Farnborough who demonstrated knowledge and enthusiasm throughout the whole process.

Sales

Very informative and attentive from start of process to handover

Sales

Car was ready, properly prepared and Carwyn went through how to familiarise myself with everything

Sales

Kept informed during pandemic

Sales

Safe, organised and personal experience

Sales

Under the circumstances, social distancing, it was effective and satisfying.

Sales

due to covid which is out of bmw control which I totally understand the car took ages to arrive but once it finely got here Jeremy did his best to release the car to me as quickly as he could.

Sales

Considering lockdown and self isolation the most effective service.

Sales

Friendly and knowledgeable staff who took the time to understand my needs. Karan (Kenny) was very helpul.

Sales

Customer service and quality of experience

Sales

The customer support and care was superb, best we had out of all the cars we tested with other dealers (Volvo, Mercedes and Audi were the others brands), BMW whole set up was wonderful.

Sales

Everything went smoothly and the delivery time was met.