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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

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Louise Schembri

Head of Business

Gareth Bowen

General Sales Manager

Paul Griffin

New Car Sales Manager

Kevin Badrick

Senior Business Manager

Mark Flower

Service Manager

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Admin Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well although I have an outstanding issue which Sytner are following up with BMW the reception, service and attention given to me by Sytner was excellent

Service

All the staff were helpful and friendly and any wait was kept to a minimum

Service

Again always great service and helpful and competitive pricing. Always keep me updated with the service and carried out efficiently.

Service

Great staff

Service

No problems at all.

Service

Excellent service levels, good communication.

Service

Job is down. Service with smile

Service

Excellent and friendly service. Willing to please. Prompt. Keeps you informed. Inrivalled.

Service

They did what I asked and listened. They did the least possible as a new car is on order and I did not want to have any more than was absolutely necessary.

Service

Daniel Knight was extremely helpful Work was carried out as promised Car was valeted before return

Service

Although a number of checks were carried out unfortunately they missed to refill the water for the windscreen.

Service

having done inspection very early in the day, only got a call to say brake discs needed changing as I was about to come to pick up the car

Service

As above

Service

Daniel was very helpful and kept me up to date with the status of the repairs.

Service

Again happy with service and visit

Service

I am fully satisfied with the work

Service

They have rectified ongoing faults that were quite tricky to find, and kept me in the loop the whole way, a very smooth experience.

Service

My visit was to replace a broken rear indicator. When I booked I was not told that the job was a two hour slot. It was booked for 10:15 and my next appointment was at 13:00 albeit in Gatwick.

Service

They provide a good service and outline any work needed etc

Service

Recall dealt with efficiently and a serving extra fitted into precooked slot

Service

Problem is not fixed

Service

When I came to book in for brakes to be done and asked about price the response was somewhat dismissive. Apparently it depended on whether x needed to be done or y. Why couldn't I be given a price for each alternative. i came away feeling unimportant

Service

Quick appointment, diagnostic same day , fixed next day.

Service

Would definitely come back to Mini Sytner for my BMW 4 series servicing/repairs.The service itself was taken care of in a timely manner and a courtesy car provided.

Service

Car was not required for a recall so wasted my time.

Service

You do not even deserve the 1 star. See above.

Service

For the reasons mentioned above

Service

Not very comprehensive but was just ree inspection

Service

Very happy. I felt I received a professional service and was particularly impressed with the video report.

Service

As above

Service

Would have been completely satisfied but the service was fairly expensive considering this was the first service. Video of the safety check was a nice touch

Service

My car was returned on time and cleaned

Service

Timely, polite, informative

Service

Very good customer service. Gave me a lift back home. On going to collect the car they said it would be ready for 5pm however was ready nearer 6pm - because of this they added a discount so I was happy. Would definitely use Sytner Maidenhead again.

Service

Staff were very courteous. Price was reasonable and less than originally quoted - pleasant surprise. Would've scored full marks if I'd been told when booking about the pre-9 pickup service and if more effort had gone into the complimentary clean!

Service

Mike always goes out of his way to facilitate us with all of our cars.

Service

Efficient service, video of car being worked on, supported by paperwork showing work carried out.

Service

I was looked after by the staff whilst the work was done

Service

I needed 2 new front wheels due to cracks in the alloy. Apparently this is very common. I was quoted £800+ for 2 wheels, no discount no concern that it was likely to be cheaper elsewhere. I got 4 wheels for £595, they look better than the originals.

Service

Everything fine. Car wash and valet could have been a bit more thorough

Service

No issues

Service

Reasonable price with every stage explained and informed before the decision

Service

When I had my car back my front seat was dirty and marked with some dark dirty coloured stuff. It has a light interior and I normally quite fussy about keeping it clean. Is was obviously done in the workshop. It got cleaned after I complained.

Service

No call/message to say car ready, but it was ready on time and was told I had been called?! Also minor communication error where I was asked if we topped up our oil as there was a problem with it being over the max. It was actually just under the min

Service

I don't believe Sytner is the cheapest but on recurring basis the team always go the extra mile for me - which makes it worth the premium. Often things like collecting car/drop off from home make a massive difference in my decision to use Sytner.

Service

World class service and care.

Service

Excellent service

Service

Service was good but unhappy with the charging as mentioned

Service

I have been going there for 6 years and there attitude to customer service is amazing. I go past other bmw dealers specially to attend Maidenhead . I will not go elsewhere. Darren is amazing, I have just bought ex demonstrator x3

Service

I can't fault the service. Polite staff and good explanations when required. Dropped a star for length of wait but this was acknowledged and compensated for by a price reduction, I can't complain.

Service

everything was done as requested

Service

The score would have been a 5, had the height, backrest and tilt of the driver's seat not been completely changed. This was not necessary and a real nuisance to return back to its original position.

Service

Very satisfied

Service

I feel misled by the service plan that I purchased.

Service

Very efficient & timely.

Service

Repair done quickly and efficiently at a reasonable price.

Service

The staff are pleasant and knowledgeable and the environment is clean and comfortable.

Service

great service & quality

Service

There is always something I need to come back on your question or complain about.

Service

Very satisfied, extreme care and due diligence taken and if any addition work is required an effort is always made and explained

Service

I was telephoned to be asked if I wished to have the complimentary wash and vac - they felt that they couldnt inprove on the cleanliness of the vehicle - I asked for a vac only

Service

Happy with the advice, recommendations and overall experience while getting my car serviced.

Service

Excellant experience with all staff concerned and a very fast service

Service

Very well satisfied with the service as expected

Service

Great service

Service

efficient and helpful

Service

I was greeted well. Shown to a chair. Offered coffee etc. The service rep cane to me. The work took exactly the 90 mins stated. I could work whilst waiting in good surroundings and with good facilities.

Service

It took a long time for "service while you wait" . It should have been 90 minutes but took over 3 hours despite nothing being wrong/no problems. Nice to have the car wash. Pleasant surroundings and staff.

Service

Provided good advice and also helped with another niggle

Service

Completely satisfied due to mike habgood. Will definitely be returning for any future work.

Service

White glove treatment throughout.

Service

Because I was completely satisfied!

Service

Brake pad replaced and then the warning g light came on two days later. It was a pain to have to return to get the system reset, however, your Main Reception staff are always and Sulman, my service rep was superb as always.

Service

No problems

Service

All works carried out satisfactorily and within the time frame quoted.

Service

Darren was very helpful and provided information in a timely manner

Service

I have to give my special thanks to Wesley Watson for looking after me and providing excellent customer service.

Service

simple and efficient

Service

Very clear and detailed video report on the work required

Service

The Emac plan seemed to confuse everyone. I had to remind twice on the day that I had emac. Due to get a call back if brakes included, but that hasn't happened. Satnav update wasn't done. I was told it was ordered and I'd get a call - still no call

Service

Apart from the above everything was fine

Service

All went well on the day.

Service

My service provider was very Proffessional

Service

My door still rattles a bit and the sun roof is still temperamental. I have yet to book a new appointment.

Service

Nicole was lovely, didn't waste my time. Only if all the staff there were like her! Look forward to dealing with Nicole again in the future.

Service

Got it done in time

Service

Darren called after I dropped my car off to give me an estimated time of pick up. He was spot on!

Service

No problems good service

Service

Nicoll was kept me up to date with progress and nothing was every too much trouble.

Service

From the time I walked into the Reception area until I left I was bowled over by the hospitality of the staff. Nothing was too much of a bother to them.

Service

This is the 4th bmw in our house, all from Sytner. I actually like the garage and simply expect the cars to be great...

Service

As I said in last question, everyone was friendly and service was completed more or less on time. Car was cleaned well.

Service

Everything was fixed and the issues were discussed with me before and after to ensure I was happy with the end result.

Service

The team made special arrangements to collect and return my car which was highly appreciated. Very professional service throughout. Car returned on time and well valeted.

Service

Everything completed and on time, service adviser was so friendly, she couldn't of been nicer.

Service

Joshua was very friendly and helpful to deal with. Also other staff who I dealt with were very professional and friendly too. Choice of cars in showroom was good.

Sales

Car was delivered promptly, and everything was well explained

Sales

Any enquiries were dealt with very promptly!

Sales

The sales person was first class , and the receptionists so attentive

Sales

Delivery was delayed but then came in early. Called in the morning and picked up that afternoon. Car was cleaned, put in showroom and preloaded with my name etc. Handover was useful. Didn't feel rushed

Sales

Josh was a super helpful salesperson. He ensured my needs are met at all times and worked around my time commitments.

Sales

Brilliant support, charming and knowledgeable staff

Sales

Because I was satisfied with bmw

Sales

Helen and Carwyn kept us fully up to date on the delivery progress on the car. They love our dog and were disappointed when we didn't take her when we collected the car, They had bought her treats and toys out of their own pocket and filled the boot!

Sales

Both Jeremy and Ashley seemed experienced and extremely helpful. They understood that we wanted a car ASAP and ensure we got that. They made the whole process from start to finish really simple. They also made us feel comfortable unlike other dealers

Sales

Great team, Bill our sales manager is knowledgeable and courteous. He listens to what we want and helps us to get it.

Sales

Even though my new car was parked outside and wet, when I arrived I saw Bill wiping down my car and cleaning it getting it ready for my first look. Went that extra step which was noted and appreciated.

Sales

I had been originally recommended by a friend to see Bill Birch at BMW Synter Maidenhead due to a positive experience. After visiting the BMW branch I was very impressed with the service and attention to detail provided by Bill and Ashley Grimble.

Sales

Simple and efficient process

Sales

Love my new car and my experience through getting my car was very nice

Sales

Excellent service

Sales

Great service. Jeremy was a true gentleman. Great sense of humour. Very caring.

Sales

Very smart and clean premises and extremely helpful staff.

Sales

Carwyn Lloyd the sales manager Very professional, prompt and timely communication

Sales

Very supportive

Sales

Car was delivered at my convenience and without any issues at all. Handover process was smooth and informative, without being tedious.

Sales

From start to finish, unbelievable service and honesty!

Sales

All my expectations were met

Sales

Sytner Maidenhead have been great. My issue is with your corporate support.

Sales

Even though our delivery had a hick up (system in our new car not working when we had come to pick it up), the way the team/Carwyn dealt with it showed immense professionalism, empathy and genuine personal involvement/concern. Great job!

Sales

Bill was very helpful and I got nice car

Sales

Friendly professional service in a relaxed atmosphere

Sales

I could not fault the way everything was done.