Loading...

ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Gareth Bowen

Head of Business

Paul Griffin

New Car Sales Manager

Simon Bryant

Used Car Sales Manager

Kevin Badrick

Senior Business Manager

Paul Bennett

Head of Aftersales

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Business Administrator Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fantastic service from Sytner Maidenhead, super polite, efficient and proactive, a pleasure to do business with - I couldn’t ask for anything more from my BMW dealer..

Service

Firstly the service did not cost me anything as the car was covered by a service agreement and secondly a recall was handled quickly and efficiently in one day, despite my expectations have been set at a possibly 2 days without my car.

Service

Did not have any issues. But needs well taken care off

Service

Such a bad experience with the BMW dealer Maidenhead agreed to repair the car under BMW comprehensive cover and then later asking for payment half the car problem was not been repaired been told they can't find a faultCar breakdown next day.

Service

Very friendly staff and everything was explained before during and after the service.

Service

Have to say aside from the breaks issue the service in itself was very smooth and slick. I unfortunately came away unsatisfied with the resolution of the problem I identified.

Service

Booking and customer reception very efficient and although vehicle had to return for further works it all ran smoothly.

Service

I was able to get an appointment with relatively short notice and everything was done efficiently

Service

The car is now fault free, (as far as I know!)

Service

As above. Promises made to call me to arrange a follow up to a concern I have on the car. No follow up was made to me

Service

Both the service team member (Aaron) and Manager (Leroy) were polite, knowledgeable and understanding. Both took the time to help me and accommodate my needs

Service

Continuing from above. I was called on the Tuesday and told to pick the car up after 2.00pm. I arrived at 2.20pm only to discover that my service advisor was still at lunch so hung around for another half an hour in order to collect the vehicle.

Service

Far too expensive for an oil change.

Service

Resolved my problem quickly, pleasantly and efficiently.

Service

Car was booked in for an MOT. When I arrived at the agreed time I was told there was one car mid-MOT and one waiting before mine will be done. I ended up waiting about an hour and a half when I expected to be there more like 30 mins.

Service

Almost all organisation and service was excellent. Only issue was difficulty in obtaining a time when the car was required. Possibly because the original contact was directly from a BMW staff member.

Service

As above, good customer service, facilities but collection and return would have been preferable

Service

They did their best to meet my needs and provide the best service

Service

Only thing that could have been improved was the wait time when I arrived to collect the car.

Service

The service was done on time and under budget - Especially liked the video inspection

Service

Issues dealt with quickly, team was accommodating

Service

Everything went according to plan

Service

Always putting the customer at the fore

Service

The service was excellent right from the lovely cap coffee to the to my car being MOT.

Service

Always welcoming and friendly. Nothing too much trouble.

Service

Body-shop manager Gareth was extremely helpful and went out of his way to ensure that I had all the information needed by my insurance company.In his absence Tom Barrell was always on hand to assist.

Service

All completed within time frame to high standard

Service

Service was professional by Aaron Singh who served me. Service prior to my last appointment was not professional and helpful either and hence i give 3.5

Service

Had service and vehicle check 08 Oct 18. A few days later got a call from Sytner lady asking was I happy about the recent service I had. I pointed out that the vehicle health check showed errors. Told that my Service advisor would call me. Never did.

Service

Car running as it should what more could I want!

Service

Perfect execution of the work required at the quoted price

Service

Very satisfied with service. Staff is very knowledgable and always friendly.I would like to point out that I was not happy with the complimentary car wash and vacuum. This was the worst one BMW have done on my car.I have not mentioned this.

Service

Great service, good communications, willing to go the extra mile.

Service

It was returned perfectly good. Health check confirms this.

Service

Suleman's excellent service & the great knowledge of the BMW team

Service

See below - booking appointment was "Completely dissatisfied" versus the actual appointment was "Completely satisfied".

Service

Professional and high quality service

Service

Friendly, efficient. Serviced the car within the estimated timeframe and made sure I was looked after while waiting for the car.

Service

efficient and friendly

Service

Every thing carried with no problems

Service

sorted the problem out, no repeat issues

Service

Fixed the car, didn’t hear from them for a while

Service

They are always helpful, courteous and extremely efficient. They look after their customers as well as the cars.

Service

Very good service

Service

The car had to go back for a second visit after the service to get the seat fixed. Wrong part ordered needing an overnight in the workshop and early morning fix, so I was without car for much longer than expected.

Service

Very efficient service to the highest standards

Service

Friendly

Service

Completely satisfied with the Constant informative updates

Service

Took longer than expected, everything else was perfect though

Service

I would like to specifically commend the support Aaron Johal extended. He clearly communicated how the process would work and made every effort to ensure the car was sorted asap with as little disruption for us as possible.

Service

Andrew Clarke did a great Job looking after me and my car, pleasure to do business with him, my car also looked awesome with the m performance kit so very happy with the installation.

Service

Very confused over work done while at body shop

Service

Kept me updated all along the way

Service

Would have been completely satisfied if they didn't forget the car wash

Service

Upon arrival, I was greeted by a customer service manager called Michael, he was very kind and helpful with my appointment. My car was serviced and washed within a few hours. I was very happy with Mike and his team, thank you very much!

Service

Kept me informed and updated on the work being completed.

Service

Service completed on time without any hidden charges. Car washed and ready on time.

Service

Very good service throughout.

Service

Fast and efficient mot

Service

The booking of my car's M.O.T. and service in person had to be done twice as the initial service person wrote my details down (rather than typing directly into a laptop), and I did not receive the confirmation text message.

Service

See answer to question number 1.I was contacted by BMW Maidenhead on 24-9-18 to see how satisfied I was with the service, I told you of all the problems I had and was told you would get back to me the following day, 5 days later and still no reply!

Service

Attention to detail and treated as an individual.

Service

I satisfied with the service and the updates given whilst the car was in

Service

excellent service

Service

Although the issue was fixed by Sytner Maidenhead, I was disappointed and frustrated by the lack of communication from this dealer.

Service

My car service appears to have been carried out very well and I liked the video sent to me showing the inspection.

Service

Tyre with nail imbedded was replaced all carried out smoothly My only minor compaint was the cleaning of the car which was a bit basic!

Service

No problem

Service

Miss quoting prices and damaged/scrathed my A pillar from a warranty claim.

Service

Water put into windscreen reservoir. Should have been proper windscreen liquid.Tyre pressure ranged from 2.4 bar to 2. 6 bar. Looks like they just reset the monitor. Service adviser promised to phone me the next day but never did

Service

Staff were exceptional. I never usually fill out surveys but the team at Slough Mini made every effort to make the process seamless

Service

No problem

Service

I have not had a call regarding the intended warranty repair on the front suspension arm.I enquired about retrofitting some safety products to my 5 series, not had a response as of yet.

Service

Already put answer in 1st box..

Service

All expectations were met

Service

It carried out while I wait.

Service

The service took longer than the provider has estimated.

Service

Friendly, kept me updated with my service at all times, broke the cost down in a clear manner

Service

I asked for particular time constraints to be met and everything and a touch more was done.

Service

excellent service

Service

Staff go out there way to explain even the smallest detail

Service

A professional, helpful and responsive garage. Wish the Synter group was based in Reading!

Service

Am happy with Sytner,as Darren price,is a real good person,helpful,friendly,and does his best to take care of car and customers.

Service

I am completely satisfied with Sytner Maidenhead - right from the dealer principal to the service and spare parts staff. All very helpful. I am currently appalled at the very poor service by BMW UK when providing a replacement key.

Service

All ways helpful cant do enough for me.

Service

Can’t fault the service!

Service

Once I called to book in my service and MOT everything ran smoothly - an end of warranty vehicle check was also carried out - which I was not aware was required.

Service

Welcoming, quality advice & on time completion

Service

Job done well, under guarantee without quible, car checked over and cleaned.

Service

Loved the new video informing you of tyre tread and brake wear and notifying you of any issues with the fabric of your car. It was nice to see the underneath of the car.

Service

Friendly people doing the pick-up, good video showing me the salient points of the check - car returned quickly.

Service

Great communication as work progresses whether a service or tyre change.

Service

Clear and concise feedback.

Service

All staff excellent. However the slight disconnect between the central service booking process and the service centre let things down a bit.

Service

The workshop servicing my vehicle created a time slot for me even though it was an all day service, which meant I could get on with the rest of my day.

Service

There were no problems

Service

Staff helpful

Service

See above re parking but apart from that everything was great. Staff welcoming and friendly. Nice coffee and papers to read whilst I waited. I was kept informed of progress and vehicle cleaned when ready.

Service

very professional outfit, always have time for you and very supportive

Service

Please refer to my answers above in response to Question 1 I wish my rating for Overall Satisfaction my service - 5 Completely satisfied - Satisfaction level to be 5 please

Service

No issues with service. Very happy with my experience

Service

Fast service when we needed urgent help

Service

Work was done in a timely manner.

Service

Kept informed of progress by video and telephone calls

Service

Nothing wrong with the overall service, it was an oil and filter change. Car dropped off as arranged and picked up as scheduled.

Service

Very friendly ,helpful and professional service especially from my service advisor Darren Price

Service

See above answer, plus I don't appreciate upselling of replacement wiper blades at an extortionate rate.

Service

Usually I get excellent service, however, this time my experience wasn't good one with the Service Adviser, Mike.

Service

Everything carried out and explained to me

Service

Service is ok but didn't fix the problem so had to visit again

Service

Customer service manager - Mark, highly competent. Took time out to explain the service plan on my 3 series GT and other things.

Service

All good with no problems

Service

Nothing to complain about and delivery on date expected.

Sales

I arranged my delivery to a time to suit me. I was welcomed in and offered a coffee, the actual handover and assistance I received was excellent.

Sales

Jeremy Wilson was fantastic from start to finish. The whole experience was enjoyable. All staffin the Maidenhead branch were a pleasure to deal with.

Sales

Ellie was very nice

Sales

Kept up to date with everything that was going about my car

Sales

My needs were listened to and addressed. I felt the salesperson really took the time to get to know me and what kind of driving experience I was looking for. He also worked really hard to find me the right car.

Sales

Bill and Kevin were very attuned to my needs. Friendly, helpful and expedient.

Sales

Ellie kept us updated with our new car progress as she promised she would do

Sales

Great service from Bill and Rob at Sytner. This is the third car I e bought from them in 9 years.

Sales

Excellent service and attentive staff

Sales

Carwyn Lloyd ensured we were looked after and kept us informed every step of the way start to delivery on both vehicle's . His product knowledge and attention to detail is excellent. A real brand ambassador

Sales

Friendly helpful people

Sales

The team at Sytner Maidenhead have on each occasion provided a superior service, staying over-time when required to get the job done and most importantly have taken my requests on-board delivering the goods against the brief.

Sales

The salesman.

Sales

Whole experience was made very simple and straightforward

Sales

Bill gave us great advice and service throughout our contact

Sales

The wait for the car seemed to be long.

Sales

I love my new car it is just perfect for me, I love the easy to use main control console