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No delays or long waiting time, I was delt with in a efficient and friendly manner, great service.
My service advisor imran was very professional
Imran Qureshi remained in constant contact, Dave the mechanic showed excellent knowledge, passion and presence. Would not hesitate to recommend Sytner Maidenhead
After having visited Sytner Audi in Reading, this is a totally different experience. Love the team in Sytner Maidenhead
I was treated very well by the service centre
Booking, taking the car in and collecting it is easy and hassle free.
Great experience , friendly staff, detailed video supplied after the service
Great end to end customer experience, liked that it was being manged by one person rather than many in the team.
Service Advisor Mohamed was courteous and helpful.
Easy drop off, good communication, car ready earlier than expected.
No bother no hassle just good service ,Excellent all round
My service experience was first class
Sytner Maidenhead were excellent in repairing my car after a manufacture fault caused it to break down. They performed a complete diagnostic and undertook the repair efficiently and professionally with great communication throughout.
Good communication and efficient. Text based booking confirmation system is excellent
Great service Knowing the covid situation the guys at maidenhead sytner word well according to the current situation
I went to sytner maidenhead , on the good exsperience my son had 4 weeks earlier. I was with him that day , so I decided to take my car there to . Cannot fault the staff , who are making a great effort to keep customers happy with the car sevice .
Really appreciate the under car video & follow up contact by your service rep
It continues to provide both of us with a fully proper service.
Over recent years, I have received excellent, courteous assistance and advice from Mr Darren Price. I was this time assisted by Ms Syeda Shah, for whom I have nothing but the highest praise and regard. The help and service received was outstanding.
experience was good though marred for finding new scratch on the paintwork even if small. Would expect car to be in the same condition
their communication is excellent. i was getting emails on the weekend regarding progress!
Very polite helpful and completed the service in record time.
The service was what I expected and delivered with 1st class the bookings team and upon arrival.
Wellesley and Ashley (used car sales manger) worked together to resolve a long standing issue I had with my used BMW, they went above and beyond to resolve this issue to my satisfaction.
Fast efficient service - safe environment during covid times
everything went well
Fast, friendly, efficient and cost effective.
Everything went as arranged with good, friendly service
Very helpful and safe.
Could not fault the service in any way
Service experience was great. I got the correct pricing and the service was done in a short time while I was waiting.
Informative video explaining all the checks undertaken. Service is exemplary and efficient.
Great service and contact by Imran at Maidenhead kept informed all the way through
The fault was identified and rectification implemented.
Excellent workmanship, carried out within promised timeframe, friendly and helpfulstaff
Great service as always
The staff have always done a very good and satisfactory job
Very polite staff very friendly good service.
always a pleasure
Can not fault the service at all.
despite the pandemic standards didn't drop the wait was a bit longer but that's a function of the times
Covid precautions were good and all went smoothly.
I waited at the garage whilst this was carried out. I was informed of the procedures, especially those required due to Covid-19, and a service advisor introduced himself to me to advise he was looking after my car and answered my queries.
Got the job done
The service engineer was very helpful
Great replacement car for the day
It was a warranty issue, the second that Sytner have helped me with. On this occasion, they booked me in quickly (phoned Monday brought car in Wednesday). The contacts at Sytner (Wes and Darren) were professional and helpful.
Kept up to date of progress before even dropping the car off
The work was carried correctly and the car is in very good order.
After repair water resovoir cap was not secured correctly. Fluid was lost resulting in warning light/notification.
I always get look after, nothing is ever too much trouble
Very quick and efficient service
Feedback and communication was good and everything was completed on time
Easy to book service with very clear expected cost. Excellent service, done on time and followed by a video report.
Excellent customer service, Booking the service is very easy.
Was straightforward enough to get booked in, get the courtesy car, and notified when the car was ready.
Excellent communication and prompt service
Pete in the service department was an absolute delight to deal with and could not have done more for me to facilitate the repairs within my tight timescales. Outstanding customer service and I hope he is singled out for praise by submission of this s
The problem I encountered was rectified quickly.
Time, care, and efficiency.
Very good process for getting the work done. Kept in touch at all points along the way.
Quick and easy drop off and collect, painless
We have always been looked after.
I'm satisfied with the service provided
Always very helpful and go out of their way
Everything was done as previously advised
Regular updates. Car serviced quickly. Additional exhaust problem resolved in warranty and overnight. Great service from the Maidenhead team.
Problem diagnosed and sorted at reasonable cost
Great customer service and very organised.
Considering the Covid 19 rules staff making sure safe procedures are carried out and any questions answered professionally hospitable and friendly
The sales person anticipated my needs.
Very good experience
Very happy and open sale aided by Bill Birch and transparency throughout the process
Everything went smoothly
Asher was great
After visiting many car showrooms for many weeks I experienced little to no customer service. On my first visit to BMW Maidenhead branch I came across Jeremy who had great customer service and I had no pressure to buy.
As above, entirely because of the attention to detail of the sales rep I worked with.
Received good and professional service
Kenny was very good
Good salesman, good product knowledge, always available to talk, always returned phone calls. Went over abs beyond general duties to ensure I was happy with purchase.
We were keep updated through the whole process. Very helpful in finding us the right car that fitted exactly what we wanted.
My experience was excellently taken care of by Laura Farnborough who demonstrated knowledge and enthusiasm throughout the whole process.
Very informative and attentive from start of process to handover
Car was ready, properly prepared and Carwyn went through how to familiarise myself with everything
Kept informed during pandemic
Safe, organised and personal experience
Under the circumstances, social distancing, it was effective and satisfying.
due to covid which is out of bmw control which I totally understand the car took ages to arrive but once it finely got here Jeremy did his best to release the car to me as quickly as he could.
Considering lockdown and self isolation the most effective service.
Friendly and knowledgeable staff who took the time to understand my needs. Karan (Kenny) was very helpul.
Customer service and quality of experience
The customer support and care was superb, best we had out of all the cars we tested with other dealers (Volvo, Mercedes and Audi were the others brands), BMW whole set up was wonderful.
Everything went smoothly and the delivery time was met.