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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
425 ratings and 223 comments received in the last 90 days.
27 November 2023
Very friendly team. Personal service.
20 November 2023
Although the car sells itself, I had a choice about where to buy it. Jeremy was very friendly and we talked through all the car options to configure a car that met my families needs.
18 November 2023
Jeremy Wilson dealt with my purchase and delivery super efficiently.
17 November 2023
Very knowledgeable sales representative made the process extremely easy
17 November 2023
See above.
13 November 2023
As noted above
12 November 2023
a big thank you to bill birch at maidenhead. despite the challenge he hs been on top of his game. first class guy
02 November 2023
Caolan kept us fully informed of the progress of our 128Ti as it was being built in Germany, we made a couple of specification changes before the manufacture deadline and as with everything nothing was too much trouble when dealing with Caolan.
01 November 2023
Brilliant service amazing
01 November 2023
Our experience was excellent, as I said before this was our family's second purchase. Carwyn is professional and helpful, he knew the car spec well and still continues to assist with queries that we have whilst we are getting used to the car.
01 November 2023
I found the dealership to be very personal and customer friendly. I felt totally at ease and 'looked after' during the purchase and the collection. I was not rushed at all and found the whole experience very enjoyable.
01 November 2023
Everything was easy for trade in value to financing the new car.
01 November 2023
My sales representative Bill was knowledgeable and helpful without being pushy. He allowed me time to make up my mind on my purchase whilst remaining on hand to answer my queries. The handover process was detailed and unrushed and made me feel valued
01 November 2023
It was faultless.
31 October 2023
Communication, advice and customer service was excellent. I was dealing with Caolan Roche Davidson. The delivery time was much shorter than expected which was very good and he kept me fully informed.
30 October 2023
Everything was fantastic
30 October 2023
Very welcoming team, may the whole experience really enjoyable
29 October 2023
Excellent service throughout from Asher
28 October 2023
the car is fantastic
27 October 2023
I was told that there would be a 2-3 week wait for the BMW and Kenny updated me about it every week. The wait was not long at all, I think it ended up being 2 weeks in the end.
26 October 2023
Very much satisfied.
24 October 2023
Carwyn was great kept us updated when the car would be delivered.the rest of the staff are good aswell
16 October 2023
People helpful and knowledgeable.
04 October 2023
Kenny Saini was very knowledgeable about the car and gave me all the necessary details for me to make my decision in an unhurried and unpressurised way. The delivery was as we agreed, with the opportunity to phone him if any further questions arise.
03 October 2023
Again, all went perfectly well.
02 October 2023
I am very satisfied with the experience at Sytner Maidenhead. My purchase and delivery was smooth from start to finish. Carwyn always kept me up to date with my everything.
01 October 2023
Courteous and helpful service
28 September 2023
I was extremely impressed by the services by the team at the show room. Especially Kenny who was very approachable and showed us a range of products which helped me select the best car. I was informed of the process and timeline which was helpful.
27 September 2023
Bit disappointed at first but they looked arfter me to a very high standard
27 September 2023
Greeted immediately, warm welcome, offered refreshments and pleasant environment. I was presented with my car in the showroom under cover and walked around with absolutely everything explained to me. Car was setup with my phone and personal profiles
15 September 2023
The sales specialist Asher Brink, at Sytner during my initial contact was outstanding and the c-it-now video was very competent. I would also highly praise Chris Peakcall, the transaction Manager for his professionalism throughout.
12 September 2023
I had a very good experience with Olivia She gave me a good deal on my part exchange on the sales rep was so patient in going to the process of obtaining the car.
12 September 2023
Asher's exceptional sales approach, responsive communication, and ability to secure a great deal, with the help of his manager, left me entirely satisfied. They even fulfilled my request for additional perks.
12 September 2023
Completely satisfied, We had to change the date for picking up our car and Kenny was very accommodating.
07 September 2023
Everything has been done timely, as agreed and with kindness
07 September 2023
Asher really made me feel comfortable with my questions and test drive experience. He was also very thorough in taking me through all aspects of the sale
30 November 2023
boot space was not cleaned or vac
30 November 2023
Very quick and professional people
29 November 2023
Once my car was with the service team I felt like I had to do all of the chasing and it took nearly a month in total without a courtesy car to get the outcome that I was expecting as the fault was with BMW. I would like to thank Wellesley Watson .
29 November 2023
Good and timely communication. Was offered complimentary vehicle check too.
29 November 2023
All very good but could have been clearer on the pricing but it was all sorted out on the day
28 November 2023
As already stated above. A very good all round experience.
28 November 2023
Was easy to book online and get the car back
27 November 2023
All issues with the car were resolved
26 November 2023
I brought my car in at 0800 and received no update until around 1700. I called twice and both times could not be put through to anybody who could help.
24 November 2023
No fuss efficient service
24 November 2023
Imran was excellent well done to him. Would have been nice to be offered coffee by the Lady at Reception.
23 November 2023
I didn't have any concerns during the whole journey from dropping my car until I collect. Well and clearly communicated efficiently serviced
23 November 2023
Again service was good
23 November 2023
The team are excellent, from the courteous people at the front desk to the technicians behind the scene. I always leave feeling very satisfied.
23 November 2023
I added that I would like a quote to refurbish my wheel trims and although was asked if I wanted a quote for anything else I was not given a quote or contacted about one.
23 November 2023
Polite and courteous and informative
22 November 2023
As above. 4 stars because no courtesy car offered. Otherwise good.
22 November 2023
It was a BMW recall for air bags, but the dashboard wasn't put back together correctly which meant a return, then a following return to completely fix it.
22 November 2023
It was a pleasant experience much improved from previous experiences
22 November 2023
See above
22 November 2023
This service showed me a video what exactly need doing for the car
22 November 2023
I'd previously had a bad experience with BMW Reading so I thought I'd try Maidenhead and what a difference. Imran looked after me fantastically and made me feel like a valued customer. His communication was great through the service.
22 November 2023
Polite and efficient
22 November 2023
see above answer.
21 November 2023
Hastle free , love the video.
20 November 2023
Being a female customer I depend on good/efficient motor engineers.
20 November 2023
Perfect service
20 November 2023
I thought my car got cleaned inside and out as a curtesy, but only the outside was cleaned.
20 November 2023
I was kept informed throughout the process, the online prize was honoured (as it was lower cost than quote within the service centre) and the car was cleaned to a much higher standard than previous visits.
20 November 2023
Service on time
19 November 2023
Good
19 November 2023
There was a detailed video sent for my health check which gave me confidence of the service that was provided.
18 November 2023
Service advisors customer service was informative and helpful
18 November 2023
Excellent all round, and Imran was particularly helpful when I became unwell while using a courtesy car, allowing me to delay return of thisi vehicle.
18 November 2023
Very happy with the work carried out even completed a recall and service reset that was due in the visit which was not part of the work so went above and beyond.
18 November 2023
Kept me informed throughout the service, car was cleaned, early warning about issue with front caliper was explained in detail in plain English
18 November 2023
Excellent
17 November 2023
Great friendly service as usual
17 November 2023
Great service. But I was called by BMW a few days prior and was told that someone would speak to me about new electric vechile ... but that didn't happen
17 November 2023
Kept informed and video sent of status of vehicle
16 November 2023
My service experience at Sytner Maidenhead was truly satisfying. From the attentive staff to the quality of service, it exceeded my expectations, leaving me highly content with the overall experience..
16 November 2023
Helpful, understanding and helped us on our way before school pickup time
16 November 2023
Very efficient and good customer service
14 November 2023
Really satisfied with the service. Imran was great. Kept in contact the whole time and helped me use the BMW app which until then I'd ignored.
14 November 2023
While I was happy with the interactions and the clarity of advice and recommendations, I think the team forgot to do one of the two things I brought the car in for, and I'm left with an issue
14 November 2023
Imran explained everthing clearly and couldn't have been more helpful or informative
13 November 2023
Please see previous answer
13 November 2023
Very satisfied
13 November 2023
I was not contacted or updated once during the time my car was with you. I had to call numerous times. This was also the case at Sytner Ascot when previous work was undertaken.
13 November 2023
All good
12 November 2023
My vehicle had been with service for over 2 weeks with no updates provided or how long the work would take. I had to contact the service department at least twice and even then nobody returned my calls - as previous question.
09 November 2023
On the whole good
09 November 2023
As above
08 November 2023
Because I have no complaints
08 November 2023
Very professional and polite
07 November 2023
Nice staff and they make a great cup of tea
07 November 2023
Same reason as above
06 November 2023
As above
06 November 2023
Very friendly and welcoming
06 November 2023
Imran provided exemplary service, to which I am thoroughly satisfied with and I will come back to Sytner Maidenhead
05 November 2023
See answers above
05 November 2023
Imran kept me informed of progress throughout, all staff very polite and professional
05 November 2023
Much better than High Wycombe
04 November 2023
Excellent customer service. Service prices rather expensive compared to 3rd party providers
02 November 2023
Didn't keep me hanging around Kept me informed
02 November 2023
Great service
02 November 2023
Awesome service.
02 November 2023
Excellent service received, Thank you.
02 November 2023
Everyone who dealt with me was pleasant and when I asked the receptionist about my late appointment with Carwyn, she did her best to find him.
02 November 2023
My car was fixed, cleaned and checked over all for £120
01 November 2023
Valet of car not to high standard- some parts of dashboard not cleaned and water marks left on windshield
01 November 2023
I waited for my car and managed to get some work done whilst waiting..The car was brought back ahead of the designated time.
01 November 2023
The CSA was so helpful, the recall repair was delayed and the loan car was all seemlessly sorted for me to carry on about my business.
01 November 2023
I wasn't sure if enough effort made to resolve the issue
31 October 2023
The dealership have been great. They have assisted me when I have needed it and helped sort out an issue in good time. They have also advised me with BMW assistance. Imran, the service advisor was great.
31 October 2023
BMW Maidenhead are very helpful and customer service focused.
30 October 2023
I
30 October 2023
Good service
30 October 2023
Very good, in the end
30 October 2023
everything was done as agreed
30 October 2023
Imran and Kenny provided excellent service
30 October 2023
No comment
30 October 2023
Not a service just a MOT, but the level of customer care was just the same.
30 October 2023
Despite my car showing the progress as car being dropped off I was kept in the dark about the progress of the work. I asked continuously for an update and had to keep asking before I was informed. This happened on a couple of occasions. A discount wa
29 October 2023
Very Good Service. Always recommended
29 October 2023
Rating would have been higher but thought that as the vehicle had been recalled, the cost for the diagnostic should not have been charged
29 October 2023
I had my service done then broke down 2 days later due to the service not being carried out correctly. I had my 2 young children in the car and then was left a whole day without my car and barely an update I had to chase several times
25 October 2023
Waited until service was carried out. About 1 1/2 hours. Car was cleaned and work done was explained along with the health check.
25 October 2023
Facilities were good as I waited for the service to be carried out. Communication was clear and there were no issues on the day.
25 October 2023
I watched my video and well informed about the condition of my car . The car was also cleaned! My experience was very pleasant.Thank you.
24 October 2023
So supportive, kept my car while I was on holiday when it was ready and washed it.
24 October 2023
Had a great service from David and Syeda.
23 October 2023
Booking in and collection process takes too long we just wanna drop car off collect it and go - not everyone's got time for a coffee or to wait for the service advisor to be free for a chat
23 October 2023
Imran went above and beyond in all aspects including updates, communication skills, friendly manner etc and very knowledgeable
23 October 2023
The overall experience has been great defiantly.
23 October 2023
The car was well taken care of and I like to video report
23 October 2023
there doing very good job to the car and very happy always briny car to BMW for service at Maidenhead
22 October 2023
My service advisor was so helpful and pleasant. Delightful young lady .
21 October 2023
as above
20 October 2023
Again positive service. Matthew gave clear and useful information about my car. Well done. Good client information
20 October 2023
As above.
19 October 2023
I booked the car in on the Monday and I asked how long it would be in for. I was told it would two days, which was great as I did say I needed the car for Wednesday. It stayed in for four days as the technician was not available on the first day.??
19 October 2023
All good
19 October 2023
Imran was amazing. From the courtesy call the day before, to working with me throughout the day including being able to show a technician the issue I was facing. Furthermore, he is keeping me aware of updates with the part needed for my vehicle
18 October 2023
Imran offered exceptional customer service and is a great ambassador for the group.
17 October 2023
Lack of customer support, call few times to get through, no follow up . Dnt understand why in first place the part failed in three/four months. Is it the wrong part or poor quality one replaced?
17 October 2023
Effie by and good communication
17 October 2023
Disappointed as I was offered a complementry wash but was not done
17 October 2023
Very carried out to a high standard Imran Qureshi kept me updated regularly on the repairs.
16 October 2023
Great customer experience
16 October 2023
While you wait MOT was great & done in 90 mins with a wash. Always kept up to date
16 October 2023
Good communication and high levels of professionalism.
16 October 2023
Service carried out exactly in the time quoted.
14 October 2023
The staff are very friendly and always help. Customer service was excellent.
14 October 2023
Hannah was great at keeping me up to date while I was waiting for my car
14 October 2023
It was quick and painless. Car- wash makes the whole process an even more pleasurable experience.
13 October 2023
Imran was great, welcoming helpful and knowledgable.
13 October 2023
I never give a 100% on survey responses.
12 October 2023
The team are very efficient and keep you informed about the progress of work on your car.
11 October 2023
Car MOT'd and cleaned 10/10 job
11 October 2023
Poor service, kept waiting on drop off and collection St Christopher on a chin hanging from the rear view mirror was broken by BMW staff
11 October 2023
The overall service experience was very positive. Easy to park, nice lounge area, free coffee and fast service. Very impressed as it was also my first time at Syntner.
09 October 2023
The video the mechanic sent me stated that there was an oil leak coming from the sump cover gasket. I would have liked to been asked if I wanted to have that changed there and then as I will now have to have all the oil replaced again to change it.
09 October 2023
I waited in the dealership for 2 hours during my car's service - after 1.75 hours I was offered a coffee... My car was washed and cleaned, except the floor mats had not been lifted and the carpet was still dirty underneath
09 October 2023
Generally ok
09 October 2023
Very satisfied can't give 5 stars though.
09 October 2023
Imran made thi by a very easy took his time to explain all
07 October 2023
Warm and welcoming
07 October 2023
Happy with the service. Booking too a very long time
06 October 2023
Very satisfied!
06 October 2023
Totally satisfied. They could not have done more
05 October 2023
Communication was perfect
04 October 2023
Always good and prompt customer service
03 October 2023
Work completed correctly and on time.
03 October 2023
Receptionists were very friendly and supportive.
03 October 2023
Very welcoming, very polite staff in attendance, coffee good as well.
03 October 2023
Having to buy two new tyres unexpectedly spoilt the experience so not completely satisfied.
02 October 2023
Wonderful staff at Maidenhead.
02 October 2023
I am totally satisfied with work
02 October 2023
Very satsfied down to the front line staff - Name Aisha Hussain. Excellent service and genuine care.
02 October 2023
Should really have been able to get all the work done in one day.
02 October 2023
Great employees and service.
02 October 2023
prices can devastate your monthly outcome
01 October 2023
Client facing staff need to bee available, out of not, have clear processes in place to ensure somebody else can take over with minimum delay
01 October 2023
Excellent service from Imran, including organising a much needed full valet of the car. Also, lady (with sparkly lanyard) on Reception is ideal for the role - very welcoming & helpful
01 October 2023
The staff are very pleasant and we feel very sorry for them having to deliver the bad news and excuses for BMW they deserve every single bonus and perk. It must be a thankless task.
01 October 2023
I was served by Matt, he was friendly and helpful and went above and beyond to make sure I felt like I was in good hands. My M5 came in for a major service and I was kept up to date with progress and the car was ready within a good time. Overall real
01 October 2023
I had a fabulous experience with no complaints. Staff informed me in timely manner about progress of service.
30 September 2023
Always exemplary
30 September 2023
Excellent service
29 September 2023
Despite the generous discount, I wished more could have been done considering my history and personal circumstances ( retired since 2012).
29 September 2023
Great communication and updates
26 September 2023
Personnel new I was coming very polite and also cleaned the car
26 September 2023
Every thing went well . Happy they washed my car aswell. They could improve by offering a discount package for servicing of vehicle.
26 September 2023
-1 star for the rude comments by the gentleman receiving the car at reception, -1 star for the car not being washed, -1 star for not following up with the requested quote, -1 star for the tyre pressure warning lights coming on when leaving car park!
25 September 2023
Everything went well apart from online booking.
25 September 2023
Great customer service
25 September 2023
The service was performed efficiently and I was updated on progess. All the staff I met were very pleasant.
25 September 2023
Did what was promised in the given time.
24 September 2023
Want to charge £125 to investigate squeaky noise
24 September 2023
Great service from the Sytner team on arrival. Coffee was very welcome thanks and appreciate you arranging me a cab. Aisha Hussain was excellent in staying on touch and sorting additional repairs.
24 September 2023
Prompt on time very professional
22 September 2023
Great service as expected
19 September 2023
I was kept up to date throughout my wait
19 September 2023
The service was carried out in the 90 min advertised once the technician was there to start. And the car was washed.
18 September 2023
Friendly and courteous staff, good waiting facilities
17 September 2023
The technical part is good though the video presentation could be improved by making the quality of filming better as well as the speed at which information is conveyed.
16 September 2023
I think all servicing and minor works should be done in one go.
14 September 2023
After many issues with my car requiring it to be left at the dealership for 8 months it was great to deal with a service representative who managed the repair thoroughly, keeping me informed and dealing efficiently and effectively with with the issue
14 September 2023
Friendly staff, good service
14 September 2023
car panel light on, something may go wrong. Drive to Centre without instant a look such as a scan but either leave 3 day or repair by booking in coming 10 day
14 September 2023
My service adviser - Matt Clark (Sytner Maidenhead) was excellent and extremely helpful.
13 September 2023
?? satisfied
13 September 2023
They made it really easy to explain the job (recall) the priority to get me home , made sure it get my car back on time. The atmosphere was excellent at the show room. The waiting time was speedy. There was no misunderstanding .
13 September 2023
good clear video report
13 September 2023
Staff were excellent from the moment I dropped my car to the dealership. Aisha was very helpful and kept me informed on progress of my car service throughout the day.
12 September 2023
The video produced by the technician was clear and precise
11 September 2023
Drop off and collection was not a smooth process. Additionally, I had requested a quote for a replacement headlight halo ring and this quote was not provided. Even at collection time, I was promised an email with the requested quote which never came
11 September 2023
Overall service was good
11 September 2023
Aisha was absolutely amazing. Kept me informed on the progress & explained everything in great detail very professional & friendly. She's a credit to the business.
11 September 2023
Staff are lovely.
10 September 2023
Fantastic service experience with service Manager
10 September 2023
Pleasant staff
09 September 2023
MOT all issues explained, and video from the service engineer was very useful
07 September 2023
I was very satisfied with the service very helpful. I recommend them to anyone.
07 September 2023
Very good experience, Memuna was lovely to deal with and professional. Great customer service.
28 November 2023
Carwyn Lloyd at Sytner Maidenhead goes that extra mile for customers.