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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
463 ratings and 204 comments received in the last 90 days.
03 October 2024
Bill Birch went above and beyond to look after me and my family throughout the whole process. Met Bill on day one, and he did not rush us out of the door even though it went past closing. He delivered the car at home which really helped out!!!
03 October 2024
I sent a separate thank you email with the respective BMW team (Chris Peakall, Joshua Kershaw, Caolan Roche Davidson and Bill Birch). they are the best!
01 October 2024
Service from BMW was brilliant
30 September 2024
Everyone was friendly and we were looked after by the team especially Bill Birch. He has looked after us for many years.
29 September 2024
Caolan from Sytner Maidenhead was amazing.
27 September 2024
TOP MARKS Caolan and Josh were straight forward, knowledgeable and superb from start to finish.
26 September 2024
Everything was great
18 September 2024
Not a foot wrong, not a hair out of place and could not have been more helpful with every aspect. Old car, finance, new car, tea, coffee!!
13 September 2024
I am very satisfied with the BMW Centre overall. Everyone is very cordial and helpful at the centre and it has always been a pleasant experience. The sales team has been very helpful right from getting the quotation to delivery of the X3.
11 September 2024
Allways shown great customer experience from reception to the sales team.
23 August 2024
Was treated well
15 August 2024
The representatives worked hard to find me the right car, and kept me well informed through the process
12 August 2024
Excellent experience and very comprehensive handover upon collection with Carwyn
11 August 2024
Excellent personal attention, genuinely responsive to my needs and wishes.
06 August 2024
We always get looked after really well by Carwyn Lloyd - he takes the time to explain, look at options etc.
06 August 2024
As above. This includes our first encounter. We had no appointment but were not turned away. That's good business.
05 August 2024
Very friendly, professional and helpful experience
24 July 2024
Unfortunately BMW don't offer the 330i which would have been a cost- free replacement by the insurance company. Switching to the 320i, meant that it wasn't a like-for-like replacement and thus incurred current, higher, prices.
24 July 2024
Bill made the moment feel incredibly special.
24 July 2024
On the day I collected the new car, Carwyn gave me a fantastic welcome and made the collection experience very special and comfortable. I highly recommend Mr. Carwyn Lloyd and Sytner BMW in Maidenhead.
19 July 2024
Carwyn was excellent alway kept me updated and made sure everything went smoothly on collection. Really liked the time spent going through all the features of the car.
16 July 2024
Excellent customer service from sales adviser and team - 2nd to none
11 July 2024
Great service
06 October 2024
Great service, easy to book. Nice place to wait
06 October 2024
Offered me a £100 coupon from the company but didn't get any coupon.
05 October 2024
I was running 15 minutes late , notified the centre and wasn't a problem. Lady on reception was very welcoming and helped to set me up working while I waited. Service was carried out but 5 stars are for this lady.
05 October 2024
Always good service. A thorough check and report back.
04 October 2024
MOT not recommended at the time.
03 October 2024
Again good service
03 October 2024
Syeda Shah helped us giving right advice
03 October 2024
5* given on the basis of the goodwill authorised on my repair and help from the team. Hannah/Mark/Matt were helpful. CITNOW by Mark Wildridge was great and informative.
03 October 2024
the reason why I've given this answer is because the problem it came in for was resolved and they found another problem and it was resolved very satisfied with the communication and the Service. I've always spoke highly to friends about Maidenhead BM
03 October 2024
Shared a recording of issue. We received a courtesy car. All process was smooth and was covered under warranty with complementary car wash. The issue was resolved.
02 October 2024
I was very satisfied with my service experience at Sytner Maidenhead. Syeda Shah made the entire process smooth and stress-free, keeping me updated throughout. Her professionalism and attention to detail made all the difference. Highly recommend!
02 October 2024
I felt looked after. The only thing is my car needs to come back and you have no spare cars to use which is why I will delay bringing it back.
02 October 2024
Due to issue raised in point 1.
02 October 2024
The service process was made very simple
30 September 2024
excellent efficient service
29 September 2024
The best service experience
29 September 2024
Excellent team who are very are very accommodating.
29 September 2024
You gave the service I would expect from Sytners far superior to your Ascot team
28 September 2024
Syeda was amazing. Professional, courteous and a pleasure to deal with. She made my experience in store amazing. Couldn't have asked for any more
28 September 2024
Imran Qureshi looked after us really well, he was very helpful.
25 September 2024
Work carried out in time , nice full valet of car. My contact , Imre, was very efficient, friendly and made the whole experience pleasant
25 September 2024
Easy to book. All contact with the Sytner worked smoothly and efficiently
25 September 2024
After service and MOT the vehicle showed a fault with charging which was inconvenient.
24 September 2024
Very satisfied. Delt with very politely and effiently. The gentleman taking care of me was particularly helpful and customer service ability outstanding.
24 September 2024
Service is good. Clear communication
23 September 2024
Job complete as expected
23 September 2024
Good communication
23 September 2024
I can't find any faults. The service agent was brilliant.
22 September 2024
Same answer as above
22 September 2024
Work completed on time while I waited
22 September 2024
Parts weren't readily available so my car had to be kept overnight
21 September 2024
Friendly and efficient service with good prices. The video vehicle appraisal is great
21 September 2024
Kept me up to date on progress and finished on time
21 September 2024
Brilliant service
21 September 2024
They were courteous and helpful
21 September 2024
Very happy with the service
21 September 2024
Experience could have been better.
19 September 2024
There was no warning lights when i left the car at the station , same was mentioned in the service too that there is no warning light , however as i picked the car , it show me a warning light of rear right light failure
18 September 2024
As above
18 September 2024
I was expecting problems, but everything went perfectly and Imran gave great service throughout.
17 September 2024
Service was fantastic all round and kept in the loop even whilst away on holiday
17 September 2024
Syeda Shah was a very friendly and competent advisor.
16 September 2024
Nothing to complain about.
16 September 2024
I loved the little video of my vehicle health check was so good, nicely explained by Dan.
15 September 2024
Syeda was amazing. I used to go to another dealer and did not feel valued one bit. Syeda's customer service was amazing and from now on, although I live an hour away. Il make sure all my cars are serviced at Maidenhead and only via the lovely Syeda.
15 September 2024
Efficient and professional service provided
15 September 2024
Helpful staff.
14 September 2024
Service and questions handled really well
14 September 2024
All contacts were very good and helpful. Especially the member of staff who collected and returned the car who provided highly professional and outstanding service.
13 September 2024
This would have been 3 or 4 stars, had it not been for Imran. There were issues that arose on the side of Sytner Maidenhead, however Imran resolved them
13 September 2024
Flexible communication
13 September 2024
I was able to book my BMW in the timeslot and date I wanted to. I could wait on site for the completion and did not need a day of annual leave, courtesy car etc. Price: for older cars with genuine parts you can get a surprise as BMW may be cheaper.
12 September 2024
As usual, my service agent Matt Clark was extremely helpful.
12 September 2024
same answer - I expected it all to be fixed and it wasn't.
12 September 2024
The visit was smooth from dropping the car off to picking it up.
11 September 2024
I had a great experience at BMW Synter Maidenhead, with Harris as my service representative. He was professional, and attentive, and kept me updated throughout. The recall service was smooth, and I felt confident in my BMW's care. I highly recommend.
11 September 2024
Prompt and efficient service from Imran and the team.
09 September 2024
Wes my service advisor kept me up to speed with progress
09 September 2024
A quality service
09 September 2024
Felt like buying a bmw was the best choice, and walking into maidenhead sytner made me feel like the man and that I should be respected for choosing a bmwthat's how I felt. I was treated very well.
09 September 2024
Mileage was recorded incorrectly on MOT certification this was then corrected after pointing it out. Got home to then find out service light had not been reset on car. Two simple checks that should have been done.
09 September 2024
Good customer service. Polite. Informative. Impressed. Felt valued.
09 September 2024
Polite
06 September 2024
Every thing done what I asked for
05 September 2024
Excellent service from all the members of the department.
04 September 2024
Excellent service and communication
04 September 2024
Very efficient, I booked a while you wait service appointment. My car was taken in to the workshop at the booked time. I had an update message sent to my phone within a few minutes and a video overview of tyres, suspension etc. during the service.
03 September 2024
Very efficient service
03 September 2024
Good to have video of car and a clean car returned.
03 September 2024
Good service and quality
02 September 2024
No issues so satisfied with overall experience.
02 September 2024
Excellent professional and friendly service - special mention to Josie, Steve, Matt and Mark
02 September 2024
Sytner BMW Maidenhead have always provided a great service. Hannah has always dealt with any issues swiftly and efficiently.
01 September 2024
Fantastic Service as always from Matt Clark start to finish.
01 September 2024
Well cared for, took a little longer than suggested which created some time pressure for other commitments
01 September 2024
When I contact them they deal nice.
31 August 2024
Service experience at Maidenhead was good. Courtesy call received on the Friday before service on Monday to confirm appointment, check-in was straightforward, was able to sit at a desk to work and received a Health Check video of the car on the ramp.
30 August 2024
Great customer service, very efficient and great communication
30 August 2024
Good quality
29 August 2024
Overall experience was good. I waited for the service and was able to connect to WiFi and work.
29 August 2024
Excellent service from the team Wellesley Ashley and Thomas
29 August 2024
I am sure the work on my car is done to the highest standards the only let down is the complimentary wash/clean of the car. I'd rather it wasn't offered if it doesn't meet the same standards as the work on the car.
27 August 2024
Understood the problem and kept me well informed when things didn't go as initially planned.
25 August 2024
Great service from Imran
25 August 2024
Great care and after care avice.
25 August 2024
Happy with clean car and helpful staff
25 August 2024
Excellent service, overpriced.
24 August 2024
Great customer journey
23 August 2024
Faultless service delivered.
22 August 2024
Helpful team
22 August 2024
All was good
20 August 2024
Attentive staff in a welcoming environment
20 August 2024
As above - they sorted the problem quickly and efficiently and were totally open with what we needed. Honest dealership. Thank you.
20 August 2024
I was very satisfied since the service was completed quick.
20 August 2024
Friendly competent staff and kept informed of progress of the work
20 August 2024
The car was booked in for the EGR recall. I was informed of all aspects of the recall, including the possibility of the work needing a second day.
19 August 2024
Before I reached the door I was greeted by my name! Then the service person went to the car and discussed the issues I had. Just to confirm everything... nice!
19 August 2024
All the work was completed as described and the cost was as expected
19 August 2024
No problems,hospitable welcoming reception .
19 August 2024
Aaron Johal and team at this service centre is superb. They go above and beyond to support you. Well done guys, keep up the good work. Regards. Kamran.
18 August 2024
Polite. Welcoming. Courteous. Offered to clean car but inside wasn't cleaned. Only reason for 4 stars.
18 August 2024
No complaints. Clear and well described information on the technicians video. These often can be difficult to hear as it is clear the technician does not enjoy doing them. Not the case here.
17 August 2024
Very happy with the service adviser. Imran kept us informed the whole time.
16 August 2024
Great service, from booking, to drop off and collection. Atmosphere inside the showroom was lovely
16 August 2024
Brilliant customer service, kept me informed throughout my vehicles service. Memuna Khan was my advisor and provided exceptional service. Thank You
16 August 2024
Always do a great job and on time
16 August 2024
Everything was smooth and handled professionally.
15 August 2024
Nothing to faint. Great communication throughout.
15 August 2024
Professionalism
15 August 2024
Very efficient and friendly
14 August 2024
Excellent attitude.
14 August 2024
The engineer and service advisor explained the problem in detail. Thanks to both of them.
14 August 2024
Efficient throughout.
14 August 2024
Very satisfied, saffrons CITNOW was very well explained. Credit to saffron
14 August 2024
Great got video answering any questions
12 August 2024
as the work carried out professionally. The service video was informative and cust representative explained few features in the end and helped setting up my app. point short is due to the fact not being aware of fast service ¬ being asked any issu
12 August 2024
As above
12 August 2024
As above and a very clean car to drive home in!
11 August 2024
They was quick, and lady from the front desk/ reception was very polite.
11 August 2024
Great customer service, felt looked after.
10 August 2024
Happy with the results of the service.
10 August 2024
Welcoming and friendly at reception. Service performed as expected.
09 August 2024
The staff are brilliant the help out with everything they go out of there way to help
08 August 2024
Great updates as always!
08 August 2024
"They always thoroughly check the car and give us very good advice and feedback. They do a great job."
08 August 2024
We were running late to drop of our car for the MOT Staff were really understanding and friendly to us
06 August 2024
Very satisfied
06 August 2024
Every element from the lady at the front desk, the app notifications of status, walk round film of the car by the service specialist and the representative who gave me the car back at the end of the process was notably excellent.
06 August 2024
Very good end to end experience . However you did spell my name wrong on this survey invitation! Rodgers not Rogers!
06 August 2024
Matt was great! Very informative about the whole process and provided great advice. Thank you!
05 August 2024
The service experience was fine
05 August 2024
Everything was totally customer focused, even when presenting unwanted news about our car. Nothing was a problem and everything was resolved without any hassle.
04 August 2024
Imran was very kind. The Ukrainian technician also very good
04 August 2024
Friendly staff, great communication throughout my visit.
04 August 2024
Overall good and support
04 August 2024
Great Service... and understanding of what is needed.
04 August 2024
Service received from Wes was excellent, he kept us updated at every moment about our car.
03 August 2024
The team were friendly especially the women at reception. She really engaged in a conversation which made me feel appreciated
03 August 2024
Always feel safe driving my car after you have done work on it
03 August 2024
All ok. However steering wheel was scratched upon collection. Customer service advisor was good
01 August 2024
Service advisor seem to have the same one everytime so I build a great understanding relationship. Mamona I think the advisor name is, She is simply just great always positive and transparent
01 August 2024
Quite hard to get booked in on the website. Service representative I ran very helpful. Had a bit of a wait to pick car up.
31 July 2024
Service, MOT and recall completed as per schedule. Two new tyres were required and these were dealt with during the same visit.
31 July 2024
Very good
30 July 2024
the lady at the reception who greets and offers coffee is an absolute charm, beautiful woman inside and out
30 July 2024
Kept informed, details well explained, wasn't charged when AC refilled only worked to 70%.
30 July 2024
All went very smoothly. I love my new BMW cap!
29 July 2024
Great costumer service, good communication
29 July 2024
Normally very good, but had to call 4 times before i could get through to the right person
29 July 2024
I have marked as 4 as the final invoice price was incorrect. The MOT cost was higher than quoted. It was amended after I questioned it.
28 July 2024
Smooth experience
28 July 2024
Friendly and kept me informed
28 July 2024
Great communication, understanding and service
27 July 2024
I had a service booked while I waited. It was done expertly with the video of the scope and results sent to me on my phone. It done efficiently and was on time on budget. Matt Clark proactively kept me informed and was a pleasure speaking with him.
26 July 2024
They did their job excellently.
26 July 2024
Service itself was very good but once again the cleaning of the car was sub standard
25 July 2024
I was made to feel very welcome, the service process was explained to me, appreciated the video and ongoing updates and my car was nice and clean on collection
23 July 2024
Everything was done that needed doing, I was kept informed, efficiency
23 July 2024
Syseda has the sytner bmw Maidenhead group very proud she has alway found the time in her day to keep me updated offered me a tra coffee water very approachable she is an asset to the the team at sytner bmw Maidenhead group will recommend her .
23 July 2024
From booking to collection, the process is easy
23 July 2024
Service was excellent, I waited at the garage for several hours for the service and MOT to be completed, the waiting area met my needs very well and all staff were helpful and friendly
22 July 2024
.
22 July 2024
Easy to book and the staff was very kind and understanding
22 July 2024
Easy to book, good communication and service.
22 July 2024
Fantastic service and fair pricing. Really impressed with the welcome at drop off and the regular updates including the videos. The sytner rep that looked after me, Memuna Khan, was very friendly and professional.
21 July 2024
I received exceptional levels of service and I even got my car back looking show room clean which was a very pleasant surprise.
20 July 2024
A while you wait - kept me informed and discussed what was needed - timely job well done.
19 July 2024
Happy with the work not 5 stars as could do with improvements in communication and politeness.
17 July 2024
Imran has always been very polite and helpful always a excellent service
17 July 2024
Staff could not have been more helpful
15 July 2024
Well executed excellent customer service and satisfaction
15 July 2024
Due to the quality of the service offered by everyone, waiting time is relaxing and goes by very quickly.
15 July 2024
There's too much reliance on your own systems rather than offering flexibility for the customer. As a result the customer ends up having to make multiple journeys to get things fixed even when they don't need diagnostic input.
15 July 2024
The team were professional and courteous, as always. I like the video updates of the inspection, and ultimately the price was reasonable.
13 July 2024
Perfect customer service
13 July 2024
Very good
12 July 2024
I usually use Sytner Ascot but I went for Maidenhead this time and I was blown away by how organised and professional you guys are
12 July 2024
Car was worked on promptly in the time promised and returned beautifully cleaned (special shout out to the cleaning team)! There was a price difference between the telephone quote and invoice but this was handled very fairly by the service team.
11 July 2024
I'd give 10 stars if I could, I live a hell of a while away and I will most definitely be transporting my car to yourselves for any future work/parts and also will recommend all my family & friends.
11 July 2024
I'm completely satisfied as imran helped through out the MOT things
04 October 2024
Excellent