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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
353 ratings and 222 comments received in the last 90 days.
22 September 2026
Carwyn was very helpful
21 September 2026
Excellent service from start to collecting my beautiful new car. Thank you Jeremy.
05 September 2026
Jeremy was great and he explained in great detail every aspect of the new car purchase, including the additional factory fitted options. The new car was delivered on time and the handover went smoothly.
05 September 2026
Friendly and informative communication, tidy building, even coffee good
03 September 2026
Kevin was very helpful, efficient and professional
25 August 2026
The process of buying the car was easy, and there was no hard sell which we appreciated.
03 August 2026
Highly professional team who are passionate about BMW cars and went the extra mile. Chris the head of new car sales and Carwyn were outstanding.
02 August 2026
Brilliant service from Carwyn and Joshua at Maidenhead to identify a vehicle and put a great deal together. I'm very pleased and appreciative.
02 August 2026
Your Salesman Kevin Moore has been exceptional in his service, care, attention to detail and that is why we have returned for our 5th BMW purely due to the amazing help and guidance Kevin has shown - Thank you Kevin.
02 August 2026
Good technical advice - as I compared M3 vs M5 Tourers. Always available and responsive to visits and emails. Did a good deal.
28 July 2026
Salesmen made a couple of different models available to drive over four months...didn't push me..but when I decided he responded immediately and sorted everything..handled my old car going to my son.,very happy! He worked well with service departmen
27 July 2026
Excellent response and help from Jeremy Wilson
13 July 2026
Carwyn is a great asset to Synter. He kept me updated throughout the whole process and left me on a very high after the car handover. Very very happy with his service and knowledge. Also the receptionists are very welcoming.
13 July 2026
A seamless experience. I was warmly welcomed at the showroom and introduced to Jeremy. The order process was professional and clear, I was kept updated. The handover and explanation of the car's controls were clear, I drove away very happy!
05 July 2026
Excellent as always, this is the 7th BMW that I have purchased from Bill, he has excellent knowledge and always gives us great service.
03 July 2026
Excellent service
03 July 2026
I could not be happier from start to finish - the handover specifically was pure joy and very informative. GREAT JOB!
23 September 2026
Our service was completed as scheduled, explained in full and our car was handed back beautifully clean.
23 September 2026
Great service, quick and clear communication, courtesy car all very straight forwards.
22 September 2026
Reception welcoming and efficient
22 September 2026
Excellent and friendly service
22 September 2026
All good
22 September 2026
The service was brilliant provided by the Taylor and Jerry, i've couldn't ask for more friendly and professional. Receptionist does the good job, professional and polite.
21 September 2026
I felt I was listened to and issues were dealt with proactively, competently and efficiently. I felt I was treated as an individual rather than « another customer ». A very good, high standard of customer service. Thank you.
20 September 2026
Warm welcome ,efficient service
20 September 2026
Someone at the door to greet me, the usual smiles and welcome by name at reception , Imran kept me updated throughout the day (love the WhatsApp service!) and the team helped me find my lost phone!
19 September 2026
I liked the communication, the free clean and the video of tyre, brakes and suspension check
19 September 2026
Stremless booking . Great Service throughout.
18 September 2026
Taylor was brilliant, kept me informed of progress. Polite, friendly, a credit to the company.
18 September 2026
Great service from Jess at reception who was very attentive & provided me with office work space whilst I waited. Olivia was engaging, managing to ensure that the car was serviced before originally advised time. Best service video I have had too.
18 September 2026
Great job on what turned out to be a long list of repairs on my ageing F01. Taylor was courteous and attentive, and always kept me up-to-date.
17 September 2026
Good service
17 September 2026
Centre were very accommodating with my changes to appointment time.
17 September 2026
Very high service, done good job.
16 September 2026
My car came up with a warning 2 days before doing a long drive. I really appreciated Kelly from Sytner Maidenhead taking my call at 17.55 & arranging for work to be done the following day. Big thanks to Steve as well for doing work & drive to reset
15 September 2026
Health check was brilliant. Very honest assessment.
15 September 2026
Excellent service
15 September 2026
Service was fast, the updates were clear and everything ran on time
15 September 2026
Always looked after
15 September 2026
Easy to arrange appointment. Work carrried out to my satisfaction and completed at the time that agreed
15 September 2026
Very good recommendation's from the technical advisor I dealt with, saved me doing unnecessary work.
15 September 2026
Service carried out as expected, I've dropped a star as I didn't receive a video of my car as was promised on the service schedule and by the service advisor.
13 September 2026
Olivia dealt with me throughout the whole time I was at the branch, during both the MOT and subsequent repair work found necessary to pass the test. She also ensured I had a courtesy car while mine was being fixed.
13 September 2026
Very friendly service
13 September 2026
The man who collected and returned the car was excellent. Very professional, obliging and personable. The.lady who managed the service, including messaging, advice and payment was also excellent. Very professional, helpful and personable.
13 September 2026
Great customer experience. Fast and efficient
13 September 2026
Kelly provided excellent customer service throughout. She kept me well informed about the progress of my vehicle and was very welcoming when handing the keys back to me. She also took the time to explain clearly what work had been carried out on the
11 September 2026
I gave 5 out of 5 because I was very happy with the service I received for my BMW repair. The staff were friendly, professional and helpful, and they explained the repairs and costs clearly. The work was carried out efficiently and I was kept informe
11 September 2026
The service feels amazing, the car drives clear n smooth. The n/s front wheel suspension isn't knocking so great - I'm happy with Maidenhead for that.
10 September 2026
Olivia was great.
10 September 2026
Always excellant service Knowledgeable staff always polite
10 September 2026
Didn't get the health check video until after I left. So couldn't ask any questions I had concerns on Hence 3 stars.
10 September 2026
The experience I had with Bmw visiting in maidenhead was so satisfying.Customer service was excellent.
09 September 2026
Friendly and respectful and helpful staff.
09 September 2026
.
09 September 2026
Despite their being issues with getting the parts for the safety recall meaning that my car had to stay in the garage for a week, rather than one day, the staff ensured I had a suitable replacement vehicle and kept me informed at all times.
09 September 2026
The Maidenhead team is always brilliant. Very welcoming and helpful, plus it communicates well if there is a problem. You should send some of the High Wycombe team down to Maidenhead to understand how customers should be treated.
08 September 2026
No Issues dealt with professionally and efficiently kept informed all the way through the service progress
08 September 2026
Simple and easy to book my service on line and my vehicle was ready before the given time
08 September 2026
All planned work was completed, simple to get courtesy car and great service provided.
08 September 2026
Kelly from service is very friendly and helpful, she call and updates on time for each stags during the time of my car repairing,
08 September 2026
Efficient and polite
08 September 2026
It was easy to arrange the service. I was listened to. The convenient day I chose was accommodated. I was allowed to leave my car overnight for the service in the morning. On the day of the service I was kept informed. Pick-up was well managed.
07 September 2026
Sytner Maidenhead is an amazing dealership where everyone is nice, have a lot of cars (both new and used), good space and facilities!
06 September 2026
It was quick to book and job done in time. Car was washed and cleaned inside out, which is a great service.
05 September 2026
Kelly arranged a follow-up and was prompt to fix the issue
04 September 2026
Kelly was great at updating in every stage, helped deliver the car one day before the promised date.
03 September 2026
Easy communication and updated at every step. Thank you Imran for providing excellent customer service
03 September 2026
Brake fluid and MOT service Phone call advised a front tyre was cut "to the cords!" and "a certain MOT fail" did I want to replace it at £144 - answer no as the same tyre could be found for £105 if needed. MOT"ed the car passed no tyre, no advisories
03 September 2026
Friendly Good price and payment options Quality of work and good feedback back
03 September 2026
Smooth service for this work
02 September 2026
Imran was attentive and keeped me up to date with the progress of my cars service.
02 September 2026
Great service, reliable, welcoming and helpful.
02 September 2026
Service was good - although had to repeat the issue which hadn't been recorded in detail, so the team only found it at the end of the day meaning the car staying in longer.
01 September 2026
.
01 September 2026
Very satisfied, thanks largely to Mark Symons - responsive, honest and proactive, and persistent on a tricky fault while keeping me updated throughout. Thanks too to Kelly Lines for her helpful extended support. Both were professional and courteous.
31 August 2026
On behalf of my father's approved used bmw 220 activ tourer. The service dept acted swiftly to replace the faulty part under warranty. The part was ordered for the following day & back on the road with minimum delay.
31 August 2026
My car wasn't able to be returned same day as planned. Team did a great job of ensuring I wasn't inconvenienced more than needed by facilitating me getting home and collecting my car the next day
31 August 2026
The employees were really polite and offered me a complimentary coffee
31 August 2026
Maidenhead BMW are all very friendly and accommodating. Kelly is lovely and nothing is too much trouble.
30 August 2026
Overall I was kept informed about the progress of my service at various times during the day. Mg reason for giving 4 stars is that I requested a spare bottle of engine oil during the online check in and this never happened when I collected my car.
30 August 2026
The young lady on rhe service desk was excellent.
30 August 2026
All done as expected. Treated nicely by the staff. Pleasant experience.
30 August 2026
Pumctual
30 August 2026
My BMW representative was very kind. With the service time being extended due to a lack of parts, BMW provided merchandise in return for my time.
29 August 2026
Welcoming staff top service and prompt
27 August 2026
Very good service & pleasant staff
27 August 2026
The physical service itself and overall customer are was great but when I had the car washed my internal WebCam was unplugged and my wife's CD's was rifled through and two went missing . I called a couple of times but no return call from Yourselves
25 August 2026
Friendly and courteous team. Comfortable environment. Communicated updates.
24 August 2026
Imran was excellent from start to finish in helping me.
24 August 2026
My service advisor was Imran for the day, and he is nothing less than outstanding. He keeps me informed and up to date and makes me feel like a valued customer, always. I was very happy with the service on my car.
24 August 2026
I was dealt with promptly and respectfully.
24 August 2026
It was efficient and informative
24 August 2026
I am not sure this will make difference but, overall not happy the only saving grace was the customer service rep - Taylor Hawkins, Taylor did a really good job in looking after the vehicle and myself
23 August 2026
Was well looked after
21 August 2026
Kelly at BMW Maidenhead came through for me with a courtesy car wich was much appreciated.
19 August 2026
Work was undertaken as requested and Kelly made sure everything went smoothly, I was kept up to date as the day progressed and the car was returned cleaned with all work complete. Well done, Kelly was great and is definitely an asset to BMW..
18 August 2026
Customer service and interaction great.
18 August 2026
Job done as required, car well washed!
18 August 2026
Very professional and polite and did their very best to complete my service asap as needed my car for a later appointment.
18 August 2026
Good communication and car completed per estimate
18 August 2026
Other than being booked in twice and receiving twice the amount of texts and emails, the process went smoothly.
17 August 2026
Completely satisfied with the service fantastic service from Imran.
16 August 2026
Everything was perfection
16 August 2026
Excellent service as always
16 August 2026
Kelly was great
15 August 2026
Great, friendly, supportive service
14 August 2026
I had an exceptional experience with the dealership for my recent recall and service, and I particularly want to recognise Imran, who was absolutely brilliant from start to finish. What really stood out was the level of personal ownership Imran
14 August 2026
good value for the service that was done, good customer service
13 August 2026
Very good service
13 August 2026
Great communication and service
13 August 2026
My car has been in 3 times in the past 3-4 weeks. Before booking I explained I am getting a drive train issue message and that I am unable to open the book (which I believe was caused by a faulty actuator) I'd previously gotten a quote for this part
12 August 2026
good and knowledgeable service by Imran
12 August 2026
All good no issues this time thank you.
11 August 2026
Very good customer service and communication.
11 August 2026
The issue raised by the MOT was addressed and resolved promptly
11 August 2026
Imran, the service coordinator has been fantastic throughout the period of repair work and looked after me, sharing informations/ options available and mobilising packages/ finding reductions and concessions to complete the work.
11 August 2026
Very efficient staff
11 August 2026
Repair work, video inspection and car wash were all carried out flawlessly.
11 August 2026
Website, WhatsApp and telephone service was shockingly terrible and went round in circles
10 August 2026
Receptionist was really friendly, not sure of her name but was young with tattoos. The service advisor was also excellent
10 August 2026
Professional service from the team
10 August 2026
Quick and simple
09 August 2026
From drop off to pick up the service & communication was spot on. I was kept informed of the status & given flexibility in when I could drop off & pick up the car.
07 August 2026
Excellent service
07 August 2026
Kept me informed all the way send video of health check of car very easy to book car in and pick up
06 August 2026
Feedback reflects my experience on the day. Taylor and the team were polite, professional and communicated appropriate and timely information to help me understand what to expect.
05 August 2026
Really good other than the complimentary car wash which was very poor - may as well have not done it.
04 August 2026
Completely satisfied because all the staff very polite
04 August 2026
Service was done as expected and on time apart from a delivery blocking my car in for a while.
04 August 2026
All good
02 August 2026
Great customer care.
31 July 2026
Process was clear and completed smoothly including last minute additional work following the MOT.
31 July 2026
Disappointing. I brought my car in following a break down, so I did expect it would take some time to be seen to but in the 22 days it was with you, nobody proactively called to update me on its status - I only received updates and a quote by chasing
30 July 2026
Friendly, waiting area is VERY nice, good service,
30 July 2026
No issues
30 July 2026
No complaints
30 July 2026
Quick efficient. Imran @ Sytner Taplow was great.
30 July 2026
Though they did not keep their promise of returning the car same day, they somehow managed to return it the next morning just before when I actually needed it. So Still giving them 5 Stars.
29 July 2026
The bill was confusing when trying to see how the individual items came to the total - pronbably because of the way VAT was, or was not, itemised.
29 July 2026
Excellent service from all involved - reception + Taylor & work done !
28 July 2026
Always polite and considerate
27 July 2026
It didn't take long and I was able to wait
27 July 2026
Imran your Customer Services agent was outstanding as always and a true credit to your dealership. Thank you for a wonderful service as always.
27 July 2026
The process of communicating with the garage was almost impossible , resulting in me having to attend in person to organise a date for the work
27 July 2026
The mechanics are wonderful. The lady at the reception was good. Exceptionally well commentary and explanation also about the work done. The experts did the work well too.
26 July 2026
Achieved the reason for my visit . Very helpful staff
26 July 2026
It was a seamless process yet again. Well Done.
26 July 2026
Professional and helpful. Did what was needed and advised of issues found.
25 July 2026
Excellent service throughout
25 July 2026
The service element was good however I requested an evaluation of the car from the used team, once at the original MOT appointment and then again during the second service. Neither request was actioned - I had to go myself after collecting the car.
25 July 2026
Understood what was needed and gove the best solution for items
24 July 2026
You asked for a response
22 July 2026
Smooth process and all work carried out on time
22 July 2026
I was very unsatisfied with the i was treated my vehicle finished and I was call to pick up my car at lady minute. And the fact there is no human being to speak than terrible AI machine that carry you in circles and still not to point feel like a foo
22 July 2026
Tried to charge for brake fluid change when not due until the next service Had splits in all four tyres although only part worn didn't believe it was damage. The garage said would change 'at cost'as goodwill gesture got better price elsewhere.
22 July 2026
Good service as always
22 July 2026
qulity work manship
22 July 2026
Although there was an initial misunderstanding as to how long the car was needed, it was handled well and the car pushed through whilst I waited.
22 July 2026
I am very satisfied with the customer service i received.
22 July 2026
Cancelled my first service once I had arrived on a Saturday. Next visit Car was due an MOT, I was told by having a new tyre put on It would pass (£260) only to be told I would need to do brake pads as well (still had legal amount of pad left)
22 July 2026
While the service/issue turned out more complex (and expensive) than the regular service, Imran (and team) took the time in patiently explaining the issues, kept me informed about the repairs. Imran is great advisor and approachble and responsive.
21 July 2026
Mark looked after us well. He knew we needed the car to ferry the children around so gave us a suitable courtesy car for the duration of the repair
20 July 2026
Whilst the care and attention was fine the "while you wait appointment was well over 2 and a half hours for an MOT.
20 July 2026
Finished as predicted. Pleasant reception. Excellent complimentary valet.
19 July 2026
Excellent support from Imran at BMW Maidenhead. Regular an professional communications and he really did his best to support the repairs on my X3.
18 July 2026
Friendly and helpful
18 July 2026
Imran, my service advisor, was very pleasant, knowledgeable and efficient.
18 July 2026
Great service
16 July 2026
BMW's customer service has consistently been excellent and highly professional, particularly the assistance offered to individuals on the mobility scheme.
16 July 2026
It is everything from the first time you are greeted there, professional manner in how you are addressed and treated as a customer, kept up to date with the service, full transparency of costs and the complimentary wash and vac which is great.
16 July 2026
Good timely service and communication
15 July 2026
Mark S. has provided outstanding, top-tier service.
15 July 2026
The car seems to run much better than before the service. Acceleration seems almost to be like new, though that is some time ago, so definately a well done to the team that did it. A real pat on the back and a thank you
15 July 2026
Imran gave clear communication and helpful
15 July 2026
Because you did what was expected in rhe time you said it would take.
14 July 2026
No complaints everyone was very polite and helpful
14 July 2026
people were really good and helpful, pricing including cost of diagnosis not such an attractive part of the experience
14 July 2026
Prompt service. Imran was very helpful
14 July 2026
Easy to book, collection and delivery super smooth, best valet the car has ever had from a dealership, perfect from start to finish.
13 July 2026
Quick and effective service completed
13 July 2026
I'm not happy.I am waiting for reply from BMW WHEN my car was there nearly 6 weeks but no reply come back why my car was there that long and they didn't give me any response
13 July 2026
New starter motor replaced as requested. Prompt and efficient service.Unable to diagnose the reason why the engine light is still on.
12 July 2026
Prompt friendly service at a fair price
11 July 2026
Fault not fixed blamed it on dash cam and didnt honour the warranty even the car was sold to me with the fault
10 July 2026
Megan was excellent in communicating updates and timescales. Car all clean and tidy on return.
10 July 2026
I waited longer than 90 minutes
10 July 2026
All work done and car cleaned
10 July 2026
Awful, never booking a service here. Kelly was dealing with me first service booking the wheel alignment, they cancel on the day. Second chance replacement of shocks, mot and new wheel. They lost the shocks on the day, didnt call me until the afterno
07 July 2026
Very good alround service
07 July 2026
Exceptional as always....
07 July 2026
I am consistently pleased with the service I receive from Sytner Maidenhead. Imran and Carwyn consistently provide excellent care. I would not consider going anywhere else. Thank you, everyone at Sytner Maidenhead! ????
07 July 2026
Taylor Hawkins was really helpful and managed to organise an early pick up time for my car.
07 July 2026
I had a waiting appointment and was sorted quickly, car valeted nicely. When a small admin prob arose it was rectified promptly. Good staff
07 July 2026
Excellent service as always
06 July 2026
Very comfortable with the wait in service
06 July 2026
Very pleasant and professional staff. Looked after me very well.
06 July 2026
All areas covered inspection, friendly staff, efficient service, everything done well on time.
06 July 2026
Pleasant informative and timely service
06 July 2026
Friendly and efficient service.
06 July 2026
Very good service. Imran was great at keeping me updated
05 July 2026
Fast and efficient service, clear information about time and cost, profesional, direct and fast attention by Kelly
05 July 2026
Should have been in for 1 day comms on first day to say they have not had approval and on the 3rd day I had to chase to be told they would have for another day for a light cluster
05 July 2026
The service status is also not reset on the car.
05 July 2026
Poor customer service - not able to speak to an actual person when wanting to make a booking or responses via WhatsApp. Not offered any drinks while waiting for mot, no video of checks afterwards, no follow up on messages left. Very disappointing.
05 July 2026
Saj's service was 11/10
05 July 2026
It was a basic brake fluid service and they did it routinely. The value add was finding the issue regarding the emissions. We now have that and we will see how BMW get on with that for the main feedback
05 July 2026
Wasn't me have never been to Sytner Maidenhead
05 July 2026
I received a professional and informative service. Megan took time to go through the details of the hire vehicle and provided excellent customer service. Everything was well coordinated and efficient.
05 July 2026
Excellent service , met my expectations.
04 July 2026
Slow to trace fault and fix. Excess time spent to have to liaise with bmw for every step of rectifying problem Very disappointed that I've had to cover some costs of hire car which increased with every day car was being worked on
02 July 2026
Everyone is helpful and polite
01 July 2026
Everything done well
01 July 2026
I've always had a good level of service whenever I've brought my car to the dealership for work.
30 June 2026
great service - on time, did what they said, kept customer fully informed.
30 June 2026
Booked in at short notice by Hass for an urgent brake pad service, had the air con done at the same time. I can't thank Hass enough as we were due to drive on holiday the next day. Also a mention to Imran and the service team for first class service!
30 June 2026
Good upto date information polite staff and professional manner works carried really good experience thank you David King
30 June 2026
All was on schedule, and received a free valet on the car , very happy and also a taxi called for me get home as car booked in all day for a recall.
29 June 2026
everything was quick and smooth
29 June 2026
Excellent service
29 June 2026
The work was done as expected
FIND Sytner Maidenhead BMW
Address
- Bath Road, Taplow, Taplow, SL6 0BW
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01628 680 300
Maidenhead as well as surrounding areas including Slough, Windsor, Cookham and Marlow
Address
- Bath Road, Taplow, Taplow, SL6 0BW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01628 680 300
Maidenhead as well as surrounding areas including Slough, Windsor, Cookham and Marlow
Address
- Bath Road, Taplow, Taplow, SL6 0BW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01628 680 300
Maidenhead as well as surrounding areas including Slough, Windsor, Cookham and Marlow
23 September 2026
Caolan was excellent, car was exactly what ibwanted