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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
311 ratings and 160 comments received in the last 90 days.
05 June 2025
Carwyn kept us updated throughout the process.
04 June 2025
This is now my third car at bmw dealing with bill and it's the perfect experience hence why we keep going back
02 June 2025
I was extremely satisfied and again repeat that all staff were very respectful, friendly, knowledgeable and patient with me
02 June 2025
Easy to deal with
01 June 2025
The car delivery date was 2 months later than the date given when I ordered the car. The actual delivery and hand over was great.
28 May 2025
We were kept up to date on the status of the car throughout the order process. There was a clear handover during the pick up.
28 May 2025
Very good. Carwyn have my car the full reveal, and walk over, showing me all the functions of the car.
03 May 2025
Excellent car, high quality service.
03 April 2025
The whole service was fantastic and stress free from start to finish
15 June 2025
Recall was done on the same day without delays.
15 June 2025
Easy to book, very competently advised, good communication with the service department
14 June 2025
Great communication by Imran. Fully satisfied.
12 June 2025
Good value for money and did not try to fleece me like other dealers
11 June 2025
Great service provider with great helpful staff.
11 June 2025
Friendly and helpful staff and great communication before and throughout. Great team at Maidenhead.
11 June 2025
Key fob wrong mileage problems
10 June 2025
Friendly staff willing to take time to explain things.
10 June 2025
Good availability, service done in 90 minutes, good work space, coffee, friendly staff
10 June 2025
As above
10 June 2025
Every visit always superb experience. Warm greeting, comfortable lounge and superlative service. An absolute treat for Car and Self both. Come away with Car sparkling and me extremely delighted.
10 June 2025
As above!
09 June 2025
As Kelly recognised I had waited too long so organised a replacement car
09 June 2025
Imran was great
09 June 2025
Fabulous service extremely happy with the team and service given
06 June 2025
Imran is very good at his job with exceptional customer service
06 June 2025
Good comms from both check-in and service team.
05 June 2025
Again Imran was fantastic with his service and communication
04 June 2025
As above Good service, video feedback and customer interaction. Coffee was nice as well.
04 June 2025
Very clear video on what needed to be done to fix the problem.
04 June 2025
Extremely satisfied
04 June 2025
Very courteous
04 June 2025
Kelly kept me informed as the service was progressing and was extremely pleasant to deal with. Her professional but approachable attitude and fantastic smile made me feel assured that my car and I were being taken care of.
04 June 2025
Professional and end clear communications
04 June 2025
very, Imran kept me informed and was very accommodating.
03 June 2025
The service was fast, efficient and friendly!
03 June 2025
Ditto
01 June 2025
Mentioned above. Questioning the reliability of the service and vehicle now
01 June 2025
Resolved fault on my car quickly and provided additional support
30 May 2025
Satisfactory customer service
29 May 2025
Just so very easy, courteous and efficient. Well done.
28 May 2025
Professional & courteous service
26 May 2025
Very friendly team especially Imran and the receptionist (unfortunately did not get her name ) at the time of my service! They were supportive and accommodated my late arrival
26 May 2025
Im happy I bought my car from Maidenhead. Kelly Lines was superb with sorting out the services my car needed.
26 May 2025
The video, feedback and efficiency
26 May 2025
The staff were very friendly & extremely supportive, always checking in & asking if they could help in any way
25 May 2025
Everything in place and well organised
24 May 2025
Very good, kept informed, no issues
24 May 2025
Booked in as an emergency...waa dealt with very quickly despite being fully booked up for weeks ahead.
23 May 2025
Same as question 1 but especially because of Imran and the reception staff. I wont go any where else. I go past 2 other bmw garages and go out of my way and do 150 mile round trip because in the main Imran. He really needs to be recognised
21 May 2025
See above
20 May 2025
Punctual, polite, efficient
18 May 2025
Quick and efficient
17 May 2025
Completely Satisfied because the service experience at Sytner Maidenhead was exceptional. The staff were professional and attentive, ensuring that all my needs were met promptly.
17 May 2025
Poor service and unhelpful staff. Below my expectations for BMW Main dealership.
17 May 2025
Kelly Lines was excellent, replying to emails promptly, a rare thing these days.
17 May 2025
Mamuna kept me informed at every stage.
15 May 2025
Great facilities waiting for my car to be serviced. Friendly team. Service done on time.
15 May 2025
Kelly went above and beyond
15 May 2025
Very friendly and helpful.
15 May 2025
Everything sorted
15 May 2025
You did everything you said you would and more
14 May 2025
Good communication from Kelly throughout, including clear communication of the price for what would be covered in the service.
13 May 2025
Software changes affecting my mirrors keeps changing and BMW seem oblivious
13 May 2025
There's always room for improvement
13 May 2025
Excellent as always
12 May 2025
Seamless process
12 May 2025
Responsive and helpful plus saw me very quickly
11 May 2025
Brilliant service from start to finish by Memuna
08 May 2025
Imran made life easy with great communication.
06 May 2025
Initial confusion over checking in resolved quickly and car ready on predicted time including valeting
05 May 2025
Friendly receiption, speedy and efficient service.
04 May 2025
A couple of unresolved issues that need attention
04 May 2025
As above.
04 May 2025
Good communication and quality of service
04 May 2025
Imran kept me informed and up to date. Also helped me understand some of the challenges and options available to me to remedy some work needed on my car.
02 May 2025
Friendly, helpful and professional service
01 May 2025
Service Advisor was very professional
30 April 2025
Completely satisfied.
30 April 2025
Only disappointed bit was when dropping car off there was no one in reception and had to hang around for 5 off minutes before anyone came to attend
30 April 2025
Service was efficiently booked with reminders 24 hours prior to service
29 April 2025
See above comments, the car was first checked at Group one Ruislip, detected the issues, A LOT of phone calls and emails and chasing up to get vehicle taken to Maidenhead for further diagnosis.
29 April 2025
When additional work was needed Andy and Kelly did everything they could to get the car in and finished before midday so I could travel back to South Wales - they even got it finished by 11:00 am
29 April 2025
Quick service and returned when I needed it back
29 April 2025
Excessive tyre cost
29 April 2025
Every person I have spoken to or met have been very helpful and efficient.
28 April 2025
It was a pleasant professional service
28 April 2025
Very good service
28 April 2025
Extremely good service team with Imran and Mark continually providing updates and progress reports on the work being carried out. Their knowledge is excellent and are ambassadors for the brand
28 April 2025
Very helpful
27 April 2025
Kept me informed every step of the way and resolved the issue quickly
27 April 2025
Warm and welcoming. Quick turn around and complimentary clean us always a winner
26 April 2025
Memuna, Kelly, Michael and the two people on reception (sorry, didn't catch their name) were great. Paolo also sent me the best, most thorough and informative health check video I've ever received. Thank you to them all, they're a credit to Sytner.
25 April 2025
Fast and friendly
25 April 2025
Very friendly service and warmed welcome on arrival
24 April 2025
I was satisfied but the price for the service was too expensive
23 April 2025
Efficient and excellent service. Helpf stff. Work complected in a timely manner
23 April 2025
Everyone is always welcoming, I get updates on my car progress and it's a nice place to sit and work if I need to wait.
23 April 2025
For the same reason as above
23 April 2025
The Sytner experience is wonderful, from booking the appointment, handing the car in and being kept updated throughout the day with the health check video and calls.
23 April 2025
Identified cysts to the insides of the tyres and promptly sourced them and fitted the same day
23 April 2025
Quick and professional also like the fact I received a valet
23 April 2025
Excellent service
23 April 2025
Everything completed within the predicted timescale and great communication throughout!
22 April 2025
Once again the customer service was amazing, there was a spacious waiting room and the service carried out was fantastic.
22 April 2025
Sytner maidenhead gave a courteous prompt and efficient service and I felt that my beloved beemer was in capable hands, unlike group 1 reading cancelling my appointment by text and not rearranging a new one!
21 April 2025
Great service and couldn't ask for more.
21 April 2025
Appreciate the complimentary car wash, friendly staff, reliable service
21 April 2025
It wasn't easy to plan things due to uncertainty around when the car will be available.
19 April 2025
I am extremely satisfied with Mamuna Khan, the advisor who was brilliant. I want to work with her again.
19 April 2025
The car was returned to me with a dipped beam failure present on the dashboard. I have photos of the car when it was given to synter and these issues weren't here. Failed to accept any responsibility
18 April 2025
Syeda was amazing as usual
17 April 2025
As above
17 April 2025
Always receiving regular update about my car and that gave me confident what exactly was happening. Incredibly pleasing
16 April 2025
All the service work required was carried out professionally. I was kept informed of the progress of the work.
15 April 2025
Same as above. But one question, given the EGR has been expected multiple times and I had a failure notice, why was the relevant part not pre-ordered as you should already know which part it is?
14 April 2025
Good customer service on phone call with Charlotte and had Imran when I arrived in the shop, who explained about paying in instalments
14 April 2025
Kelly from the service department at Maidenhead was Amazing honestly best service ever she sorted out any issues i needed solving over the phone and in person great service great support overall good job with attending to my needs
14 April 2025
I use Maidenhead because they give a much better experience than the BMW centres closer to me in North London.
14 April 2025
I can see that providing excellent Customer Service is very important to Sytner Maidenhead, and I was looked after extremely well by Imran
13 April 2025
As per previous answer, no one really seems to be able to help without double checking something with someone else. Makes a 5-10min drop of vehicle end up taking half an hour.
13 April 2025
Very much drive by Syeda who kept me informed of the work to be carried out and the status
13 April 2025
Great service with complimentary wash and got the car ready quickly
12 April 2025
Average. Never enough staff, always slow to attend.
11 April 2025
The only time I can see your maintenance staff is via a video link. Front of house staff do not interface with customers. Maybe it is a time management thing
10 April 2025
Ignored continuously when requesting call backs regarding vehicle status.
10 April 2025
Everything completed to schedule
09 April 2025
This visit was simply a recall situation - as far as I can tell - all is well.
08 April 2025
Good customer service from start to finish.
07 April 2025
Got regular updates by phone and email. Additionally, work was completed as per the ETA.
07 April 2025
Small point I know - but you used to get offered a coffee when you checked in. Not this time.
06 April 2025
Kelly was very responsive from start to finish and her quick replies to my emails meant I was able to get information easily as due to work I'm unable to make regular phones calls so I appreciated the email responses.
06 April 2025
not enough service was done brilliantly but washing my car in and out that was this cherry on the too
06 April 2025
The car was cleaned before the work was carried out and there are hand marks all along the bonnet edge
05 April 2025
Excellent
05 April 2025
MOT carried out at specified time as expected.
04 April 2025
POOR. 0 STARS
04 April 2025
Because of my satisfaction
04 April 2025
I had to wait a long time for the diagnostic procedure.
04 April 2025
Great
04 April 2025
They did was was required on my car (EGR recall) and were able to provide a courtesy car at short notice (special thanks to Thomas and Damien)
03 April 2025
Service done as required. You don't get any extras for free. Main dealer prices are more expensive than local garages and you don't get anything extra. Most garages cover warranty repairs aswell and use genuine BMW parts.
03 April 2025
Easy to set up and book the service
03 April 2025
Give vehicles to service to experuence better performance. But I am stressed looking at the damage to alloy wheel
02 April 2025
The price with the quality to service is value for price.
02 April 2025
Very satisfied, all complete in a timely manner
01 April 2025
Very helpful
01 April 2025
Well done
31 March 2025
All completed satisfactory in agreed timeframe
31 March 2025
Amazing service, I had been let down my BMW Reading multiple times, cancelling bookings last minute citing part supply issues but Maidenhead have been amazing from start to finish
30 March 2025
The only downside to the service experience was booking the car in. I personally went into the dealership to book the car in, waited over 30 mins and then was told that they were too busy with customers. I went away and booked by phone.
28 March 2025
Service staff were great, but was told day before service that a loan car that I'd booked would not be available which made things difficult. Taxi was offered from/to BMW which helped somewhat but still needed loan car for school collections.
28 March 2025
My car was in for the egr cooler recall. A full health check was carried out and some maintenance was recommended. Everything happened on time as they said it would. Great customer service.
28 March 2025
They didn't appear to be too interested in helping the customer. No updates and nothing as a good will
27 March 2025
Work carried out explained clearly.
27 March 2025
Superb service from Imran Qureshi from start to finish
27 March 2025
Recent service was fine - liaison Kelly is awesome! The car had EGR recall - I was told via call centre, service would be done same day / they had part in-stock - this wasn't the case, car was stuck in garage for 10 days waiting for the part
27 March 2025
Excellent all round customer service especially from Kelly who really looked after me and provided regular updates and always smiling, friendly and professional. Kelly is outstanding
26 March 2025
Faultless service and friendly staff
26 March 2025
Items done quickly and always done professionally.
12 June 2025
Bill Birch was excellent in addressing all our queries and concerns.