OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
362 ratings and 244 comments received in the last 90 days.
06 November 2026
Very good at giving information and understanding my requirements
04 November 2026
Great needs analysis. In-depth explanation and professional presentation of options. Very patient, empathetic and a fun experience.
03 November 2026
Great service all round. Lots of very useful information given and all the paperwork etc explained thoroughly.
03 November 2026
Dillon Maintained good contact throughout, even when he was on leave to ensure the handover went well.
03 November 2026
The salesperson Caolan Roche-Davidson at Sytner BMW in Maidenhead was fantastic. He guided and provided detailed information throughout the process. Always available to clarify any concerns and give recommendations.
31 October 2026
Bill has looked after me for almost 10 years and three car purchases. He consistently goes above and beyond, making me feel valued as an individual. As a young woman purchasing a premium car, he makes me feel welcome, respected. incredibly grateful
27 October 2026
Caolan Roche-Davidson was very approachable and very understanding. He was able to offer me what I believe to be a good deal. It felt honest and sincere.
25 October 2026
Bill was helpful, knowledgeable and enthusiastic about the whole process
24 October 2026
I'm delighted with my new BMW! Caolan made the whole experience special, from purchase to delivery. Friendly, professional and genuinely caring, Caolan made everything smooth and stress-free. Fantastic service! Thank you!
21 October 2026
The service I received from Carwyn at Sytner Maidenhead was first class. He was always welcoming and always kept me in the loop regarding my new car. On the collection day, Carwyn went out of his way to make me feel special ( which was lovely )
14 October 2026
Dillon Kept me updated throughout the process and was helpful
13 October 2026
Me and my wife were looked after well and very good attention to our requirements.
12 October 2026
Lovely experience, sales rep was patient and friendly in helping to find the right car, quick response to emails and providing the right answers.
11 October 2026
Professional service from start to finish
05 October 2026
Seamless process from start to finish. Knowledgeable sales person, polite and not pushy.
03 October 2026
Very helpful and knowledgeable
01 October 2026
Although it was a bit later than anticipated handover was efficient & comprehensive
01 October 2026
Good and efficient service from Caolan
30 September 2026
Jeremy and Chris went out of their way to answer all our questions and make sure we're making the right purchase
30 September 2026
A very welcoming and professional engagement from initial discussions on vehicle choices and benefits through ordering and delivery/collection. Jeremy & Chris guided us through many options providing guidance and experience
29 September 2026
Friendly, efficient straight forward service.
29 September 2026
Second time we have bought a BMW with Maidenhead Sytner. It's such a pleasurable experience with Carwyn. He's great at communication and makes it special picking up my car.
29 September 2026
We received as always over many years excellent service from Carwyn and recently Joss. They kept us up to date with progress of delivery and expected arrival, and smooth handover of our trade in vehicle.
27 September 2026
Carwyn was the first to respond to an enquiry I sent to three different BMW group retailers. He was able to quickly close the deal adter some negotiations.
27 September 2026
Expert service from Kenny at the showroom was amazing, he gave me a great understanding of the car was very friendly, knowledgeable and his expertise shined through:)
27 September 2026
Bill went over and above to make sure I was satisfied
25 September 2026
The car was ready for me in the showroom, under a sheet. But, when the sheet was pulled off, there was quite a big, deep scratch on the drivers door which was disappointing. The car had supposedly passed various inspections and checks.
23 September 2026
Caolan was excellent, car was exactly what ibwanted
22 September 2026
Carwyn was very helpful
21 September 2026
Excellent service from start to collecting my beautiful new car. Thank you Jeremy.
05 September 2026
Jeremy was great and he explained in great detail every aspect of the new car purchase, including the additional factory fitted options. The new car was delivered on time and the handover went smoothly.
05 September 2026
Friendly and informative communication, tidy building, even coffee good
03 September 2026
Kevin was very helpful, efficient and professional
25 August 2026
The process of buying the car was easy, and there was no hard sell which we appreciated.
08 November 2026
Ease of pickup/delivery and great comms from Olivia
08 November 2026
Good service and completed early
07 November 2026
Great service from Taylor, good communication, work billed as quoted.
06 November 2026
Imran from start to finish was great. Did his utmost best to ensure the car was taken care of and kept the price very reasonable too.
06 November 2026
Was a perfect service but I asked for a car clean which wasn't done
06 November 2026
Good service and attentive, only issue was the overall length of time.
05 November 2026
Not impressed the dash at the air bag area has got marks and dirt on it
05 November 2026
Imran handled things very well. Communicate is prompt and clear with him.
04 November 2026
work carried out quickly and perfectly
04 November 2026
I was until i noticed ding in my car, then they ignored me
04 November 2026
Excellent service, with very good communication and very polite staff
04 November 2026
Everything was on time and no extra charges were requested
03 November 2026
Good experience
03 November 2026
smooth and straight forward
02 November 2026
Imran has excellent customer service skills.
02 November 2026
Well managed across all aspects, no issues or concerns.
02 November 2026
Although the costs are very high the repairs and customer service was excellent.
02 November 2026
I took my car in for MoT and another issue I knew I wanted to get fixed. They ran the MoT first and it failed because of the very issue I wanted to get fix. They should have fixed issue first before failed MoT putting failed MoT on record.
01 November 2026
All worked out well
01 November 2026
Everything met expectations through booking with Haz to service reception with Olivia
01 November 2026
Very efficient with the online check in and Olivia who was my contact, was extremely professional and helpful.
01 November 2026
Courteous, polite and professional. Explained what would happen and approximate time. We had the opportunity to stay in the hospitality area and avail of hot and cold drinks whilst admiring the cars on display in the show room. Very satisfied.
31 October 2026
Work completed in a timely way and full explanation given of what was needed and why
31 October 2026
Job performed to time and I was treated well.
31 October 2026
Problems solved quickly and professionally.
30 October 2026
Good service
30 October 2026
Kenny was Professional, knowledgeable, friendly and really care about me and my needs.
30 October 2026
Everything was done in good time, was easy to book and I got a clean car out of it too!
29 October 2026
Taylor was fantastic and really helped
29 October 2026
Olivia was excellent, keeping me updated regulary, and very knowledgeable.
29 October 2026
No problems encountered.
29 October 2026
What I particularly appreciated was how straightforward it all was. I had been a little nervous, expecting endless emails and requests to find yet another document or change date - there was none of that. Excellent care and a real sense of trust.
29 October 2026
great service but expensive
29 October 2026
Always happy with the service
29 October 2026
Brilliant service nice friendly staff kwick and efficent well done
29 October 2026
Your service department copes with the problems of an older bmw without drama and the communications that I have with Imran are always professional, courteous and helpful.
28 October 2026
Fantastic service from Olivia at BMW Maidenhead. Everything was handled promptly and efficiently, with excellent communication throughout. The whole process was quick, straightforward and very well managed. Really pleased with the service .
27 October 2026
Great service, was kept informed at all times, by my service advisor Imran. Imran was very helpful and nothing was too much bother.
27 October 2026
Great communication and work done.
27 October 2026
Had a 90-minute waiting appointment for an MOT. Appointment took a long time, got my car back almost an hour later than I should have.
27 October 2026
Communication was on point. A call confirming the booking the day before and that a loan car was arranged. Timely updates on status and accommodating with my late return to the centre. Smooth experience checking in and getting me into the loan car.
27 October 2026
Straightforward and informative
26 October 2026
Friendly helpful efficient, nice valet
26 October 2026
The car was damaged while in the care of BMW Sytner Maidenhead. The incident was taken lightly and offered no apology at first and just want to get it resolved through insurance.
25 October 2026
I am satisfied that the work carried out was necessary excepy I cannot fully understand why the rear brake sensor did not function when the pads where only 1.5mm thick. I was aware the pads where wafter thin which is why i booked the service.
25 October 2026
Used /approved BMW bought Feb 26 with additional 3 year warranty but had a nightmare dealing with DSUnit repair at Maidenhead. Eventually completed after 6 days without a car and hours before leaving for Spain with the car! Still not reimbursed.
25 October 2026
Customer service excellent as usual. Free car clean NOT VERY GOOD car boot wasn't hoovered. You price matched the service against another BMW dealership.
24 October 2026
Superb service from BMW, Taylor looked after me from start to finish and she was just amazing!! Many thanks again, Cheers, Vijay
24 October 2026
Keep me informed and a professional job
24 October 2026
Very slick
21 October 2026
Polite receptionist easy handover of vehicle
21 October 2026
From checking in to the updates via WhatsApp and the health check video the customer service was excellent as it always is. The staff are always friendly and helpful. Imran kept me up to date and advised of any further necessary work needed.
21 October 2026
Because my BMW which I purchased from you 14 years ago has never let me down, thanks all to your technitions over the years, my last visit was no exception, thankyou very much
20 October 2026
I needed repairs which were hopefully covered by my insured BMW warranty. Sytner diagnosed the issues and obtained agreement from the insurers to the repairs. I was very pleased with the service provided.
20 October 2026
Olivia was extremely helpful and communicated very well with us
20 October 2026
Perfect service, communicated all the way through the process and work carried out very professionally.
19 October 2026
Prompt, polite, efficient
19 October 2026
Punctual and professional. Well looked after while waiting
19 October 2026
Prompt service
18 October 2026
I was very impressed with how quickly everything was handled. From the initial contact all the way through to my car being returned. I was kept up to date with the progress at all times.
18 October 2026
After initial 1 hour diagnostic, Parts ordered slight delay as arrived on different days, but Was kept informed, and looked after by Kelly, with successful outcome, Thank you ??
18 October 2026
Efficient service in line with what I was advised
17 October 2026
Always totally satisfied with the service provided, the service staff are friendly and efficient and will keep you supplied with fresh tasty coffee
17 October 2026
Excellent service in all aspects
16 October 2026
Service was excellent. Booking was straightforward via the website, but I did not get confirmation of my booking and the website suggested it was a "request" rather than a booking. I received confirmation only when I called to check.
16 October 2026
I eas told that my car was ready for collection but when i arrived 40 mins later it was not ready for collection as I had to wait for it to be cleaned
16 October 2026
I am extremely dissatisfied with the service experience. The handling of my BMW X7 issues has caused considerable frustration, and I do not feel that my concerns have been addressed appropriately. I expect a much higher standard of customer service,
16 October 2026
There was a tight timeline to the replace the wing mirror and this was achieved.
16 October 2026
Happy with the service. Thank you BMW team.
14 October 2026
Excellent service from start to finish, as always! Great communication, friendly staff, very professional team. Highly recommend this garage!
13 October 2026
Fully satisfied with service and the time I spent
13 October 2026
The car was drooped off night before but the car wasnt started until 420 meaning had to collect a couple of days later, my husband actually saw someone taking it in from the bay it had been left in the night before!
13 October 2026
convenient tine, kept informed of progress through the day.
13 October 2026
Olivia was great - only feedback would be for the car cleaning during a service that it wasn't to its usual standard this time. Bits left inside car from a rushed hoovering
13 October 2026
Disappointed that my computer satnav system is now requiring a financial transaction when it's previously been free for 8 years. Staff excellent as always, thank you.
12 October 2026
Excellent customer service as usual
12 October 2026
Kelly was amazing as usual and quick stress free
12 October 2026
Didn't reset the MOT warning on the infotainment system , so I have to go back in now.
12 October 2026
everything went well
12 October 2026
Easy booking and quick turn around
12 October 2026
from the help i had from 8/30 till 6 o'clock was amazing line manage ???? the mechanic was wonderful did great job ,car was as new as when i first picked it up 3 years ago.,.so have had 6 years great motoring with two great cars . THANKS
12 October 2026
Mechanic kept me well informed
11 October 2026
A good garage with friendly plus knowledgable staff.
11 October 2026
The staff were friendly at welcoming at reception. The garage carried out the MOT that they scheduled in at the last minute
11 October 2026
Perfect service
11 October 2026
All the staff were extremely friendly and professional
11 October 2026
MOT was completed well.
10 October 2026
Work was done quickly and efficiently. Waiting area was pleasant, WiFi worked, coffee was good.
10 October 2026
Robust process that puts the customer first
09 October 2026
Mr Imran has covered everything as usual.
09 October 2026
Great customer service
07 October 2026
Overall everything appears to be fine. Wasnt able to understand what the additional vehicle check was for so my car still has a service light on.
07 October 2026
Satisfied with out come thanks
07 October 2026
Caolen was amazing. Very satisfied with his attention to detail and customer service
07 October 2026
No drop off / pick up service and car wash wash was poor
07 October 2026
Good communication from Kelly throughout the process.
07 October 2026
Very easy to deal with. I have sadly forgotten the ladies name that was dealing with me but she kept me informed every step of the way.
05 October 2026
The service was efficient and very professional
04 October 2026
Kelly in the services department was amazing, always kept in contact arranged everything that was needed and received my car better than before it went in. Very happy customer.
04 October 2026
Because you're asking
04 October 2026
Every thing was explained step by step
03 October 2026
Very welcoming at the Centre, drink offered while I waited. I was regularly kept up to date by the service advisor who was very friendly. I liked the vehicle health check video, the tracker was useful, job completed on time, car returned clean.
03 October 2026
All work done correctly My representative Kelly was excellent in communicating and giving up
30 September 2026
Reason didn't call me when i need to pickup my car
30 September 2026
Service from all of the staff was excellent
30 September 2026
Great service, very helpful
29 September 2026
Imran was superb at keeping me informed throughout the time my car was there, excellent service.
29 September 2026
Excellent service
29 September 2026
The communication regarding service and MOT progress is excellent. As far as I can tell the work performed is by experienced technicians and of a high standard.
29 September 2026
Really nice.
28 September 2026
Very helpful and polite.
28 September 2026
I was kept informed and they made an effort to complete the service to be inline with my work finish time line .
28 September 2026
When I booked my car with Imran he's been great from start to finish, He explained clearly everything what will happen and what time your car will be ready.
28 September 2026
Professional, approachable and reliable.
27 September 2026
Everyone at Sytner Taplow/Maidenhead is really helpful and lovely.
24 September 2026
The reception, the service assistant, the technician, all did their jobs as expected.
24 September 2026
Easy to book, courtesy car provided and car ready at 4.00 when they said.
23 September 2026
Great service, quick and clear communication, courtesy car all very straight forwards.
23 September 2026
Our service was completed as scheduled, explained in full and our car was handed back beautifully clean.
22 September 2026
The service was brilliant provided by the Taylor and Jerry, i've couldn't ask for more friendly and professional. Receptionist does the good job, professional and polite.
22 September 2026
Reception welcoming and efficient
22 September 2026
Excellent and friendly service
22 September 2026
All good
21 September 2026
I felt I was listened to and issues were dealt with proactively, competently and efficiently. I felt I was treated as an individual rather than « another customer ». A very good, high standard of customer service. Thank you.
20 September 2026
Warm welcome ,efficient service
20 September 2026
Someone at the door to greet me, the usual smiles and welcome by name at reception , Imran kept me updated throughout the day (love the WhatsApp service!) and the team helped me find my lost phone!
19 September 2026
Stremless booking . Great Service throughout.
19 September 2026
I liked the communication, the free clean and the video of tyre, brakes and suspension check
18 September 2026
Great service from Jess at reception who was very attentive & provided me with office work space whilst I waited. Olivia was engaging, managing to ensure that the car was serviced before originally advised time. Best service video I have had too.
18 September 2026
Taylor was brilliant, kept me informed of progress. Polite, friendly, a credit to the company.
18 September 2026
Great job on what turned out to be a long list of repairs on my ageing F01. Taylor was courteous and attentive, and always kept me up-to-date.
17 September 2026
Very high service, done good job.
17 September 2026
Centre were very accommodating with my changes to appointment time.
17 September 2026
Good service
16 September 2026
My car came up with a warning 2 days before doing a long drive. I really appreciated Kelly from Sytner Maidenhead taking my call at 17.55 & arranging for work to be done the following day. Big thanks to Steve as well for doing work & drive to reset
15 September 2026
Service carried out as expected, I've dropped a star as I didn't receive a video of my car as was promised on the service schedule and by the service advisor.
15 September 2026
Health check was brilliant. Very honest assessment.
15 September 2026
Service was fast, the updates were clear and everything ran on time
15 September 2026
Always looked after
15 September 2026
Easy to arrange appointment. Work carrried out to my satisfaction and completed at the time that agreed
15 September 2026
Very good recommendation's from the technical advisor I dealt with, saved me doing unnecessary work.
15 September 2026
Excellent service
13 September 2026
Great customer experience. Fast and efficient
13 September 2026
The man who collected and returned the car was excellent. Very professional, obliging and personable. The.lady who managed the service, including messaging, advice and payment was also excellent. Very professional, helpful and personable.
13 September 2026
Olivia dealt with me throughout the whole time I was at the branch, during both the MOT and subsequent repair work found necessary to pass the test. She also ensured I had a courtesy car while mine was being fixed.
13 September 2026
Very friendly service
13 September 2026
Kelly provided excellent customer service throughout. She kept me well informed about the progress of my vehicle and was very welcoming when handing the keys back to me. She also took the time to explain clearly what work had been carried out on the
11 September 2026
The service feels amazing, the car drives clear n smooth. The n/s front wheel suspension isn't knocking so great - I'm happy with Maidenhead for that.
11 September 2026
I gave 5 out of 5 because I was very happy with the service I received for my BMW repair. The staff were friendly, professional and helpful, and they explained the repairs and costs clearly. The work was carried out efficiently and I was kept informe
10 September 2026
Always excellant service Knowledgeable staff always polite
10 September 2026
Didn't get the health check video until after I left. So couldn't ask any questions I had concerns on Hence 3 stars.
10 September 2026
Olivia was great.
10 September 2026
The experience I had with Bmw visiting in maidenhead was so satisfying.Customer service was excellent.
09 September 2026
The Maidenhead team is always brilliant. Very welcoming and helpful, plus it communicates well if there is a problem. You should send some of the High Wycombe team down to Maidenhead to understand how customers should be treated.
09 September 2026
Despite their being issues with getting the parts for the safety recall meaning that my car had to stay in the garage for a week, rather than one day, the staff ensured I had a suitable replacement vehicle and kept me informed at all times.
09 September 2026
Friendly and respectful and helpful staff.
09 September 2026
.
08 September 2026
Efficient and polite
08 September 2026
It was easy to arrange the service. I was listened to. The convenient day I chose was accommodated. I was allowed to leave my car overnight for the service in the morning. On the day of the service I was kept informed. Pick-up was well managed.
08 September 2026
All planned work was completed, simple to get courtesy car and great service provided.
08 September 2026
Kelly from service is very friendly and helpful, she call and updates on time for each stags during the time of my car repairing,
08 September 2026
Simple and easy to book my service on line and my vehicle was ready before the given time
08 September 2026
No Issues dealt with professionally and efficiently kept informed all the way through the service progress
07 September 2026
Sytner Maidenhead is an amazing dealership where everyone is nice, have a lot of cars (both new and used), good space and facilities!
06 September 2026
It was quick to book and job done in time. Car was washed and cleaned inside out, which is a great service.
05 September 2026
Kelly arranged a follow-up and was prompt to fix the issue
04 September 2026
Kelly was great at updating in every stage, helped deliver the car one day before the promised date.
03 September 2026
Easy communication and updated at every step. Thank you Imran for providing excellent customer service
03 September 2026
Brake fluid and MOT service Phone call advised a front tyre was cut "to the cords!" and "a certain MOT fail" did I want to replace it at £144 - answer no as the same tyre could be found for £105 if needed. MOT"ed the car passed no tyre, no advisories
03 September 2026
Friendly Good price and payment options Quality of work and good feedback back
03 September 2026
Smooth service for this work
02 September 2026
Service was good - although had to repeat the issue which hadn't been recorded in detail, so the team only found it at the end of the day meaning the car staying in longer.
02 September 2026
Imran was attentive and keeped me up to date with the progress of my cars service.
02 September 2026
Great service, reliable, welcoming and helpful.
01 September 2026
Very satisfied, thanks largely to Mark Symons - responsive, honest and proactive, and persistent on a tricky fault while keeping me updated throughout. Thanks too to Kelly Lines for her helpful extended support. Both were professional and courteous.
01 September 2026
.
31 August 2026
My car wasn't able to be returned same day as planned. Team did a great job of ensuring I wasn't inconvenienced more than needed by facilitating me getting home and collecting my car the next day
31 August 2026
On behalf of my father's approved used bmw 220 activ tourer. The service dept acted swiftly to replace the faulty part under warranty. The part was ordered for the following day & back on the road with minimum delay.
31 August 2026
The employees were really polite and offered me a complimentary coffee
31 August 2026
Maidenhead BMW are all very friendly and accommodating. Kelly is lovely and nothing is too much trouble.
30 August 2026
The young lady on rhe service desk was excellent.
30 August 2026
All done as expected. Treated nicely by the staff. Pleasant experience.
30 August 2026
Overall I was kept informed about the progress of my service at various times during the day. Mg reason for giving 4 stars is that I requested a spare bottle of engine oil during the online check in and this never happened when I collected my car.
30 August 2026
Pumctual
30 August 2026
My BMW representative was very kind. With the service time being extended due to a lack of parts, BMW provided merchandise in return for my time.
29 August 2026
Welcoming staff top service and prompt
27 August 2026
Very good service & pleasant staff
27 August 2026
The physical service itself and overall customer are was great but when I had the car washed my internal WebCam was unplugged and my wife's CD's was rifled through and two went missing . I called a couple of times but no return call from Yourselves
25 August 2026
Friendly and courteous team. Comfortable environment. Communicated updates.
24 August 2026
Imran was excellent from start to finish in helping me.
24 August 2026
It was efficient and informative
24 August 2026
I am not sure this will make difference but, overall not happy the only saving grace was the customer service rep - Taylor Hawkins, Taylor did a really good job in looking after the vehicle and myself
24 August 2026
My service advisor was Imran for the day, and he is nothing less than outstanding. He keeps me informed and up to date and makes me feel like a valued customer, always. I was very happy with the service on my car.
24 August 2026
I was dealt with promptly and respectfully.
23 August 2026
Was well looked after
21 August 2026
Kelly at BMW Maidenhead came through for me with a courtesy car wich was much appreciated.
19 August 2026
Work was undertaken as requested and Kelly made sure everything went smoothly, I was kept up to date as the day progressed and the car was returned cleaned with all work complete. Well done, Kelly was great and is definitely an asset to BMW..
18 August 2026
Very professional and polite and did their very best to complete my service asap as needed my car for a later appointment.
18 August 2026
Customer service and interaction great.
18 August 2026
Job done as required, car well washed!
18 August 2026
Good communication and car completed per estimate
18 August 2026
Other than being booked in twice and receiving twice the amount of texts and emails, the process went smoothly.
17 August 2026
Completely satisfied with the service fantastic service from Imran.
16 August 2026
Kelly was great
16 August 2026
Everything was perfection
16 August 2026
Excellent service as always
15 August 2026
Great, friendly, supportive service
14 August 2026
good value for the service that was done, good customer service
14 August 2026
I had an exceptional experience with the dealership for my recent recall and service, and I particularly want to recognise Imran, who was absolutely brilliant from start to finish. What really stood out was the level of personal ownership Imran
FIND Sytner Maidenhead BMW
Address
- Bath Road, Taplow, Taplow, SL6 0BW
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01628 680 300
Maidenhead as well as surrounding areas including Slough, Windsor, Cookham and Marlow
Address
- Bath Road, Taplow, Taplow, SL6 0BW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01628 680 300
Maidenhead as well as surrounding areas including Slough, Windsor, Cookham and Marlow
Address
- Bath Road, Taplow, Taplow, SL6 0BW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01628 680 300
Maidenhead as well as surrounding areas including Slough, Windsor, Cookham and Marlow
07 November 2026
Everyone was very helpful and knowledgeable.