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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
481 ratings and 226 comments received in the last 90 days.
25 March 2025
Everything went smoothly.
25 March 2025
Overall great approach to customers in terms of understanding, answering all the queries with both technical details and with empathy.
24 March 2025
The service we received from Jeremy Wilson at Sytner Maidenhead is great. He always makes every effort to keep us informed of progress on delivery of the new car and the whole purchase and delivery experience is a pleasure. The
21 March 2025
Carwyn was amazing, so funny and engaging - a real joy to be around!
17 March 2025
No problems at all
13 March 2025
Great overall but on collection the battery replacement warning light was lit on the dashboard. After a few hundred miles driving it has remained lit and the car has been booked in for checking. This should really have been spotted before collection
28 February 2025
Bill Birch and team are first class!
25 February 2025
Bill Birch was extremely helpful and professional.
12 February 2025
All went smoothly
10 February 2025
Very swiftly organised excellent communication from Jeremy and Helen
04 February 2025
Completely comfortable with service given by Sytner Maidenhead without being pressurised in any way.
30 January 2025
We have had a fantastic experience during the purchase of our vehicle. We have enjoyed a superb level of customer service from Helen Wilson and Kenny Saini who made our purchase and delivery an extremely pleasant experience. A big thank you to them!
09 April 2025
This visit was simply a recall situation - as far as I can tell - all is well.
08 April 2025
Good customer service from start to finish.
07 April 2025
Small point I know - but you used to get offered a coffee when you checked in. Not this time.
07 April 2025
Got regular updates by phone and email. Additionally, work was completed as per the ETA.
06 April 2025
The car was cleaned before the work was carried out and there are hand marks all along the bonnet edge
06 April 2025
not enough service was done brilliantly but washing my car in and out that was this cherry on the too
06 April 2025
Kelly was very responsive from start to finish and her quick replies to my emails meant I was able to get information easily as due to work I'm unable to make regular phones calls so I appreciated the email responses.
05 April 2025
MOT carried out at specified time as expected.
05 April 2025
Excellent
04 April 2025
I had to wait a long time for the diagnostic procedure.
04 April 2025
Great
04 April 2025
Because of my satisfaction
04 April 2025
POOR. 0 STARS
04 April 2025
They did was was required on my car (EGR recall) and were able to provide a courtesy car at short notice (special thanks to Thomas and Damien)
03 April 2025
Easy to set up and book the service
03 April 2025
Service done as required. You don't get any extras for free. Main dealer prices are more expensive than local garages and you don't get anything extra. Most garages cover warranty repairs aswell and use genuine BMW parts.
03 April 2025
Give vehicles to service to experuence better performance. But I am stressed looking at the damage to alloy wheel
02 April 2025
Very satisfied, all complete in a timely manner
02 April 2025
The price with the quality to service is value for price.
01 April 2025
Well done
01 April 2025
Very helpful
31 March 2025
All completed satisfactory in agreed timeframe
31 March 2025
Amazing service, I had been let down my BMW Reading multiple times, cancelling bookings last minute citing part supply issues but Maidenhead have been amazing from start to finish
30 March 2025
The only downside to the service experience was booking the car in. I personally went into the dealership to book the car in, waited over 30 mins and then was told that they were too busy with customers. I went away and booked by phone.
28 March 2025
They didn't appear to be too interested in helping the customer. No updates and nothing as a good will
28 March 2025
My car was in for the egr cooler recall. A full health check was carried out and some maintenance was recommended. Everything happened on time as they said it would. Great customer service.
28 March 2025
Service staff were great, but was told day before service that a loan car that I'd booked would not be available which made things difficult. Taxi was offered from/to BMW which helped somewhat but still needed loan car for school collections.
27 March 2025
Superb service from Imran Qureshi from start to finish
27 March 2025
Excellent all round customer service especially from Kelly who really looked after me and provided regular updates and always smiling, friendly and professional. Kelly is outstanding
27 March 2025
Work carried out explained clearly.
27 March 2025
Recent service was fine - liaison Kelly is awesome! The car had EGR recall - I was told via call centre, service would be done same day / they had part in-stock - this wasn't the case, car was stuck in garage for 10 days waiting for the part
26 March 2025
Items done quickly and always done professionally.
26 March 2025
Faultless service and friendly staff
25 March 2025
Syeda was professional, courteous and kept me updated on the work carried out, comprehensively answering any questions I had. Daniel clearly informed me of my car's condition during the vehicle health check. Whoever washed my car needs a raise.
24 March 2025
My car was dealt with quickly . I was kept up to date with all work and timelines
24 March 2025
All interactions were polite, professional and friendly with any concerns / questions I had addressed. My expectations for the turnaround of the service of the car were fully explained and were exceeded when the car was available earlier.
24 March 2025
Great service from start to end
24 March 2025
Service centre have always kept me up to date The video is always very informative. Nothing is to much trouble
24 March 2025
Yes. They understood my requirement and provided my vehicle sooner than expected.
24 March 2025
Always pleasant and efficient. Car came back perfectly clean inside and out.
24 March 2025
On time, good service and good car wash
23 March 2025
easy to book, advance pricing info given. Video of progress provided
23 March 2025
Mostly satisfied except for the above issue which is annoying each time I get in the car and will be an inconvenience to get resolved.
23 March 2025
Very professional and informative
23 March 2025
Could have had better updates
23 March 2025
BMW Maidenhead, in particular Kelly kept us up to date with frequent communication calls.
22 March 2025
Everything was done fast and with good explanation.
22 March 2025
Everything went very smoothly. The welcome is courteous and respectful.
22 March 2025
Outstanding service for Motability customer combining service and mot same day to avoid inconvenience and pick up and collect. Immaculate clean car on return to. Video updates were great to keep progress updated without having to call to.
22 March 2025
Very good personal service
21 March 2025
Good service by all especially Imran
21 March 2025
Process other than missing part good
20 March 2025
Imran always provides personable and efficient customer service. I wouldn't go to anyone else and I live next door to High Wycombe Sytner.
20 March 2025
Quick and efficient
20 March 2025
Very satisfying & most of all reassuring.
20 March 2025
Sorted out hire car and kept me informed.
20 March 2025
Delivered my vehicle back to me way before the estimated timeline.Was very impressed.
19 March 2025
Overall I am pleased - and a returning customer for that. A soft note that the complimentary car wash is not as good as it has been in the past, and not at expected BMW Sytner service quality.
19 March 2025
Agent Gavin kept me updated during work being carried out
18 March 2025
Excellent communication and attention
18 March 2025
Had brake fluid service. Very satisfied with work completed and given back a nice washed and clean car. surprised by member of staff IQ to set up with an app -my Bmw / sync to my car computer and enabled me enjoy my car to max.
17 March 2025
Excellent and efficient service
17 March 2025
Efficient
16 March 2025
completely satisfied
16 March 2025
As above
16 March 2025
Exceptional service and very informative
16 March 2025
Friendly welcoming and helpful I could work and kept up to date with the service done in the time frame to a good standard
15 March 2025
Easy to book. Kept informed of what was needed and costs.
15 March 2025
Contacting the workshop proved challenging
13 March 2025
Issue was resolved swiftly
13 March 2025
No issues. Good communication.
13 March 2025
As above
13 March 2025
Excellent service
13 March 2025
The level of service is good, but it costs a lot of money to the customer to get that level of service!
11 March 2025
The rep Syder Shah was amazing with her customer service skills
11 March 2025
All items completed including a recall. Good advice on future work required and when. Good service from Kelly and her manager who honoured a price I was given, even though it was incorrect
11 March 2025
Completely satisfied with Taplow
10 March 2025
Great comms and quality level of work.
10 March 2025
Great greetings. Nice environment. Happy and professional staff.
10 March 2025
nice and clean inside, appt seen by freindly staff, courtesy car was very nice. not keeping to their word not very good esp as safety recall
09 March 2025
As above
09 March 2025
They understood the urgency of needing my brake pads replaced, and took on board my disability, in giving me a loan car and getting the pads replaced and my car back to me, quicker than I ever thought possible. And they washed it!
09 March 2025
See above
09 March 2025
Work was done fairly quickly
09 March 2025
Absolutely fantastic service from start to finish.
09 March 2025
Went the extra mile to be flexible. Honoured the quote. Job done well.
09 March 2025
Adequately dealt with the issue.
09 March 2025
Work done with friendly service
09 March 2025
Syeda has always given great customer service and has been super helpful on each visit!
08 March 2025
Smooth process and kept well informed throughout the experience.
08 March 2025
Very professional & attentive
08 March 2025
As requested helped with a quote for some needed bodywork but didn't manage to look at the one of the other items.
07 March 2025
Didn't take my concerns about an issue seriously leaving me at risk of not being able to use my car
06 March 2025
The smooth checkin process and collection of my vehicle was great. I was able to check the status of my vehicle from my phone. I was sent a health check of my vehicle and the service was completed in a timely manner.
05 March 2025
Too expensive
05 March 2025
Staff are excellent and keep you informed throughout
05 March 2025
Upfront with costs in advance of work. The designated member of staff tracing my repairs was very helpful and a good communicator.
04 March 2025
Excellent service personnel. Car ready fairly quickly. The host at maidenhead was phenomenal. Exceptionally efficient and helpful.
04 March 2025
Excellent customer service Everybody looked after me from meet and greet to settling the invoice . Would particularly like to mention Imran who couldn't do enough . Really liked the progress updates during the course of the day Thank you
04 March 2025
They were very attentive and friendly. Great video showing me my cars health
04 March 2025
Very efficient
04 March 2025
Good service.
04 March 2025
Concerned that the coolant levels were not checked despite a health check and service being carried out.
04 March 2025
See above
04 March 2025
all done quickly
02 March 2025
I am extremely pleased with my visit to Sytner Maidenhead. It was a MOT booking. I was greeted by my Service Advisor Kelly and who provided a fantastic service. Imran explained the technical details in great simplicity and got car ready on time again
02 March 2025
Excellent customer service and dealt with four different individuals at various stages of the sale. All equally approachable and professional. Would recommend.
28 February 2025
you have stepped up your game on aftersales service where local independent (and specialists) were always beating you on price for service items on cars 5+ years old. Your current offers will bring more people like me back through your door.
28 February 2025
Excellent service but extremely high labour cost
26 February 2025
The environment was welcoming and relaxing whilst I was waiting for the advisor. My car was repaired to satisfaction within the agreed time. Complimentary screen solution from Tom is welcome.
25 February 2025
Fully informative, always keeping me up to date and providing information when I asked.
25 February 2025
Communicative, care about customers, listen to any concerns
25 February 2025
It sorted the problem out no fuss
24 February 2025
Completely satisfied with service
23 February 2025
From when I dropped and picked excellent customer service and friendly staff
22 February 2025
The car was quite dirty inside and they did a good job with it
22 February 2025
Professional service for the car and complementary drinks for me
22 February 2025
Courteous & efficient, a pleasant experience if a little expensive for a simple change of brake fluid
22 February 2025
They treat you with respect
22 February 2025
Imran was very open in terms of communication, and every pseemed very effiecient
19 February 2025
Good service and reasonable prices
19 February 2025
The reported fault should have repaired during the second visit to Maidenhead in July 2024. I should not have had to deliver/collect the vehicle three times [it disrupted my business and each time incurred a 40 mile round trip].
19 February 2025
Good information during the service and very flexible when needed
18 February 2025
Efficiently carried out
18 February 2025
The team went over and beyond to make our experience pleasant. Having a replacement car was extremely important for us and process of lending us one was painless. We had to wait for the car part and the car on loan was a must. Maidenhead team rocks.
18 February 2025
Memuna Khan was extremely helpful
18 February 2025
Kept in touch before and during as had to stay on site
18 February 2025
As above
17 February 2025
No pre booking just turned up and the team carried out the required checks and tyre pressure re set. Great.
17 February 2025
Clear pricing and information from the adviser. Polite. Competitive offering.
15 February 2025
Pumped and informative service
14 February 2025
Great communication and service
14 February 2025
Thank you Just a bit expensive
14 February 2025
See answer above. Service was quick, informative and Imran kept me well updated throughout.
14 February 2025
good customer service
14 February 2025
Same as above
14 February 2025
See above
14 February 2025
Had to wait quite a while once work to car had been completed which was frustrating as was waiting in branch. However work was completed promptly
13 February 2025
Misleading me throughout
12 February 2025
it's a grewat experience start to finish
12 February 2025
Because you charge me £150 to,tell me what I already knew. No help on how to go about fixing my issue.
12 February 2025
My car was done well.
12 February 2025
like I said dropped the car and waited, so easy
11 February 2025
Should have knocked off 2 stars re price
11 February 2025
Had to fill up with oil 3 days after service.
10 February 2025
Friendly and knowledgeable staff.
10 February 2025
Great turnaround and personalised service
10 February 2025
As above
10 February 2025
As above
10 February 2025
5 Completly
09 February 2025
The service is always fantastic when I have been at the dealership in Maidenhead
09 February 2025
Found a way to slip our car in around scheduled appointments due to an error message appearing. Dealt with within 2 days. Far, far better than Reading BMW
09 February 2025
Very efficient very satisfied
09 February 2025
Friendly efficient service in every way.
08 February 2025
See above. Even my local village garage is able to reliably call me back and can book my car in for work. So why can't a bmw dealership? There was one silver lining in the whole experience, Imran - he clearly cares about his customers - he is GOLD.
07 February 2025
No comments.
07 February 2025
Car was due for a small recall yet the booking was more then a month away. I dread to think if it had been a matter of safety.
07 February 2025
Josh who was looking after the sale was amazing and managed to get everything done smoothly. Very happy with the new car.
06 February 2025
Booking easy, service done, car cleaned. All good.
06 February 2025
Couldn't have expected more
06 February 2025
He did his best to fit us in earlier than they plannef
06 February 2025
Service went to schedule without any surprises
05 February 2025
Imran the service advisor is prompt and has explained clearly what the service is, what is being done and how long it takes. He goes the extra mile on advising the right recommendations to the customer
04 February 2025
I recently done a full service on my car. When I was at Sytner, member of staff asked me if a want to do clean de engine inside. That is something new for me a never heard
04 February 2025
As a newcomer to the EV world the service from Bill was exemplary and he clearly explained eveything i needed to know to understand the switch from ICE to EV cars.
04 February 2025
Yes everything was explained afterward and found no real issues
03 February 2025
Service Advisor was helpful and very knowledgeable
02 February 2025
The service manager kept us informed at every step
02 February 2025
Please pass on my thanks to the young lady receptionist, the way she looked after everyone was a treat to watch
02 February 2025
Danny the service advisor was helpful, kept me updated and addressed all my requirements.
02 February 2025
Requested phone call to discuss issues hasn't happened
01 February 2025
I am very happy with the service and I like the fact that the staff arranged for me to be dropped and collected from the office.
31 January 2025
Some tension around car return date, but eventually concluded on time. Your advisor was energetic and showed initiative, but at one point became a little bit aggressive.
31 January 2025
It took 2 attempts to diagnose the problem.
31 January 2025
Completely satisfied
30 January 2025
Once sorted the experience was good, the only issue really was the constant cancelled appointments.
30 January 2025
Very nice and clean work properly and professionally
30 January 2025
Everything went as required. The post MOT clean was a little disappointing as there was mess still there not cleaned at the back of the car
30 January 2025
All went very smoothly and on time
29 January 2025
Did what they say they would.
29 January 2025
The basic customer service is letting your customer know when their car is going to be ready especially when you need to keep the car overnight. Why you needed it overnight for a 6.5 hour job I don't know. Cost was at the top of the range given too.
29 January 2025
Imran Qureshi professionally attentive.
29 January 2025
Staff very friendly and efficient
28 January 2025
Both Carwyn and Helen were amazing, helping me choose a car that was exactly what I wanted whilst also being inside my price range. This is my 3rd new X3 from Maidenhead and it's always a pleasure to work with them
27 January 2025
Great people and personalised service
27 January 2025
The service was good. However, I was requested to 'check-in' on-line ahead of the visit, which seems a needless exercise, as no one read my additional request.
27 January 2025
Service department were open and proactive in minimising my bill; particularly when I could have easily incurred unnecessary and far higher costs without being aware.
26 January 2025
Excellent service by the team
26 January 2025
Was told it would be two hours but took nearly three, but i was well looked after
25 January 2025
Excellent service from Imran
25 January 2025
Good
25 January 2025
I always looked after me very well. I do feel safe and I know my car will be done properly.
25 January 2025
Always professional and willing to help
24 January 2025
Very pleased with the service l received from the Sytnar staff at Maidenhead, in particular from Imran who was most helpful and a young engineer who was able to talk me through and advise me to a very high standard on operating my vehicle.
24 January 2025
Nothing to critique
23 January 2025
Nice service people very polite, only criticism is I have been asking for last 3 visits to update my details around my private number plate.
23 January 2025
I had no reason to give any other answer, Carwyn assisted in providing a courtesy car which was appreciated.
23 January 2025
Smart and helpful staff
23 January 2025
Information was clear and informative.
22 January 2025
Satisfied with the service but more communication would have been appreciated for updates as BMW had my car for a week. My only complaint is that I did not receive paperwork of what had been done , despite it being completed under the warranty.
22 January 2025
All staff are professional and polite .
22 January 2025
Everyone at the centre was helpful and friendly. I got the car back within the timeframe specified and the job was done to my satisfaction.
22 January 2025
Friendly and helpful
20 January 2025
Welcoming staff, somewhere to work, free drinks & snacks.
20 January 2025
Special thanks to the gentleman who served me that day, Imran Qureshi, excellent service !
20 January 2025
Good feed back from technician
20 January 2025
Mechanics very helpful indeed
20 January 2025
Very friendly service
19 January 2025
Cost is high
19 January 2025
See above. In the w/c 6 Jan left three requests for a call back from the service manager - total radio silence. We all know things don't always go to plan: it's how you deal with problems. Sytner as a whole 0/10
19 January 2025
Excellent experience at the service department. I used the waiting service and although it took slightly longer than expected I was well looked after while waiting with free coffee plus snacks. Imran was very good at keeping me updated.
19 January 2025
Efficiency
18 January 2025
Adblue required. Emac plan never seems to cover anything.
03 April 2025
The whole service was fantastic and stress free from start to finish