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Answered all my questions and were helpful with suggestions
Very good clear reporting
The whole visit went well and the team made sure I was entirely satisfied
The team at Sytner are amazing so friendly and helpful. Will support you when you need it the most, salmain was amazing thank you. They care
Great service from start to finish
The job was completed and I was kept informed during the process despite some delays.
All work completed
Great Great Service Awesome People Amazing Environment
Waited while carr was being serviced , offered coffee / tea whilst waiting . Staff and atmosphere was welcoming and relaxing . This was a total reversal of my visit last year for the same services , thank you Darren Price , my faith has been restored
Sulman is extremely helpful and a great communicator
Everything went better than expected! I was looked after well
Excellent, comms and attention to detail. The service exec kept me informed all the way.
Organised, clear about process, what is happening, good customer service. Useful video of car inspection
tell you where the part of your car went wrong and you can view your car being serve through website, that is excellent.
Car working perfectly.
Service was very good
The service was completed on time and communication was clear and professional
Even with the current pandemic restrictions, the customer care at Sytner's was outstanding - great communication and attention to detail.
Very friendly staff. Service and MOT completed in a thorough and timely manner.
The service experience was professionally and efficiently handled by the team at Sytner Maidenhead.
Returning customer and happy with the service from Sytner
Everything was just GREAT
All the people working here are friendly, they use your name which makes the service feel personal and that I am a valued customer.
The service staff were extremely polite, courteous and welcoming. It was a very satisfactory experience for my first visit to this dealership.
Recall completed .Service offered & accepted
The branch manager went out of his way to ensure that I was happy with the service and most of all gave me the time of the day which you don't see very often. It showed that they clearly value each customer, which I feel is most important for me.
My trust with this garage from my previous experience.
Easy booking, very efficient, competitive pricing
Nice friendly people. Very helpful and efficient. And a jolly good valeting of the car before I collected it.
I was able to wait while my MOT was done, was updated as the MOT was progressed with an estimated time of finish which was completed on time. Excellent customer service as always. Wouldn't go anywhere else
Again good services and customer care
Darren the customer service agent was very helpful. He was courteous and respectful.
Service done with expected time and cost
On this occasion I got the facts & decent explanation of the problems, potential solutions & costs without any hidden extras.
Tremendous service. Dedicated highly professional staff and just best in class all round support
Very happy with the overall experience
Very happy with my experience, Darren was very helpful and provided excellent customer service.
Was given a health check video to show the condition of my vehicle and also attended to promptly and in a great manner
Nothing to fault. Keep you well informed if cars progress. Like the video of findings from technician.
Darren my Service Advisor provided prompt and accurate answers to a few post service questions around the work completed. Great Service.
Kenny gave exceptional customer service.
Darr en Price, the Service Advisor explained to me the work carried out. I also received a video of the health check carried out free of charge.
They fixed the problem and gave excellent advice.
Job done to ultimate standard
In general the service, MOT and pre warranty check went well.
Couldn't of been any more helpful
Darren and the team were superb. On an additional note we then decided to buy a i3s on the spot, we were that happy.
Kept up to date with what was happening by Wellesley the service advisor, and provided with coffee. Also provided with a Health Check, and asked if I wanted to follow up on a couple of things that they had found that needed attention. Car was washed.
The Maidenhead Service team is fantastic, very attentive, precise and actually listen to what you need. Excellent customer service from Imran & the whole team headed by Mark
Dropped car off at arranged time dealt with immediately at reception and Wes my service manager came out to let me know my car was nearly ready and to complete my paperwork.
Initially communication was port, but as soon as I spoke to Darren, he couldn't be more helpful, detailed and thorough
Again always excellent friendly service, keeping me informed and up to date
Kept informed,ready when expected,washed and interior cleaned.
Had been dealt with reasonably by Imran, kept informed from start to finish of my repair.
Good customer service polite staff very happy
Prompt and attentive
Great communication from Daniel, kept me in the loop the whole time.
Everything was done quickly and apparently efficiently
100% due to the customer care I received from Imran
I have had good service from all your staff in every section of the buying and owning process.
Service advisor was excellent
I have 3 other dealerships closer, but will only use sytner Maidenhead.
As my BMW was in for a recall repair the collection and delivery was made from my home which was very welcome as I was unable to do this my self being just coming out of hospital.
Everything was completed in good time. Drop off and collection well managed by Gill on reception. Sulman kept me well informed throughout the process.
Car ready when requested including car being cleaned.
Very helpful friendly staff
Would have been 5 star if the car had been cleaned and valeted. However, since then I have been offered a free valeting by customer services so all good.
The service details are well explained and they do the necessary work in a meticulous manner. Nothing to bother at all
On time and very helpful staff,
procedure carried out.
I had a small issue and was resolved instantly
Very welcoming team with a customer centric attitude
The service was handled very professionally
Have always been happy with the service and customer care given. There not always perfect but do make every effort to correct when they do fail to meet expectations.
So far the guys I delt with have been great. Especially Daniel.
they manage my car and keep it running for me
Excellent and efficient service
Very prompt & good service
Efficient, informative and courteous
I always receive 5* customer service and Sytner maidenhead is brilliant with the detail and feedback they provide. I have built a trusting rapport with Sulman, who always goes above and beyond.
A very good team. From front desk to delivered and well serviced car.
The service was very good and feedback given was easy to understand
Lovely and friendly staff. Professional and high quality service, above and beyond.
Done on time
I felt I could trust the work would be correct and to a high standard which it certainly was.
From the moment I dropped the keys of to when I picked the car up I was very well informed trough out the day about my service.
Very polite and very understanding listening customer understanding individual needs
I cannot fault the service
The staff within the showroom were so friendly and helpful. Even made me a coffee while I waited!! The service was fantastic and unlike another branch of BMW, there was no further damage to my car. I was completely satisfied with it all!
Really good customer service while I waited for my vehicle. I was able to use the showroom space to plug in laptop and work and was even given a coffee. Covid precautions also very thorough.
Great communication, and everything completed as required.
kept informed of progress of vehicle build. it arrived on time and no problems
I was in no way pressurised and endless touble was taken explain the technology
Couldn't really find fault throughout all and the salesperson Jeremy Wilson was excellent in my view and a real credit (and therefore an asset) to BMW Maidenhead. Jeremy was informative, very efficient in negotiations and met my every request fully.
I know everything about the product I have gone for, I was able to compare against the competition and BMW's advancement in technology has really impressed me. Good to see a sales person who knows his game thoroughly
Very easy process and pleasant to be in the show room and Kenny was great'
Bill was a great help and made the delivery very easy.
Asher Brink was integral to the process and always came back with answers to my questions. A great guy
Asher Brink went out if his way to look after me during the whole process from when I first met him to test drive a model till the handover!
Great, timely as expected
well thought out covid compliance and flexible regarding test drive and appointments, staff were helpful and understood my requirements. i felt comfortable throughout
The salesman - Kenny was very professional and new his product well.
In the current climate, as we come out of the pandemic, the dealership handled the situation well and minimised the impact of restrictions.
Sytner Maidenhead, specifically Bill Birch and the team were absolutely delightful. Friendly yet professional, caring by making sure my concerns were alleviated rapidly (video sharing etc). Lockdown was a testing time to purchase but they were FAB!
Excellent personal service that was courteous and efficient.