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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

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Louise Schembri

Head of Business

Gareth Bowen

General Sales Manager

Paul Griffin

New Car Sales Manager

Kevin Badrick

Senior Business Manager

Mark Flower

Service Manager

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Admin Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied. The staff were all very friendly and attentive. It was especially nice to be sent the inspection video whilst waiting on site.

Service

As explained in previous and car washed and hoovered was a nice touch And having a car to use was great

Service

Everything went well except for the car wash wasn't done. Not the end of the world but still. I collected the car quite late so not practical to mention and then wait.

Service

Booked me in quickly and it was resonable in cost

Service

They have lost a car part of mine and have done nothing so far to replace it.

Service

Exemplary customer service and great communication.

Service

Can't fault the service but expensive.

Service

Picked up and returned on time. Jobs done, car washed and valeted.

Service

The recall service was completed but it was not easy to arrange.

Service

Sytner had my car longer than expected which inconvenienced me but they dealt with the issue very effectively.

Service

Always pleased with service provided by the team at Maidenhead.

Service

Took car in first time and they had wrong replacement part, said would call when correct part in. After over 7 weeks no call? I called and tried to speak to service contact 2 times, receptionist sent email to them but no call back, extremely poor.

Service

Poo service experience

Service

Darren was excellent all through the process, offered to collect car because of roadworks. And The (Polish?) guy who picked up the car from my office was super polite and looked very smart and was a pleasure to deal with.

Service

Friendly and professional

Service

Always helpful never pressured

Service

A software upgrade was also done and this reset to factory settings anything that I had changed. It would be good for my settings to have been saved and the re-applied after the upgrade had been done.

Service

very good

Service

Very good, just couldn't do the car wash for some reason

Service

Quick to get an appointment, given a loan car. The reception desk was manned and ready for me. Only Down side is the inside of the car was not cleaned, as this is a nice perk of leasing a car.

Service

Excellent service.

Service

I was extremely disappointed with my last visit. on 8/8/19. Overnight on the 5thAugust my I-drive system stopped working due to a software issue. This problem was experienced by many other owners and was caused by a download issue..

Service

All went well

Service

Darren price is amazing- the best service advisor I've ever worked with

Service

I usually have a car health check, with a video. Which I didn't receive on this occasion. Not the end of the world obviously, but used to having them

Service

All work done, but left with broken trim and a rattle that wasn't there before. Will be rectified by the dealer, but shouldn't have happened.

Service

No problem with the service or service department but no response from sales to my request for a valuation/possibility of buying what is probably the best example of this model that the dealership will come across.

Service

My Customer contact was extremely helpful & tried to resolve the issues highlighted

Service

Car was returned without hoover or washed. I was a bit surprised by this as it is fairly standard practice with Sytner.

Service

Excellent, friendly and professional service from inception, booking the vehicle in, offered a coffee on arrival, brilliant service from Mike Habgood .

Service

Car was collected & delivered back having been cleaned & issue resolved.

Service

Kept informed throughout the process and notified when I could expect to pick the car up. The personalised video that is sent on text is brilliant. 1 thing to improve would be a complimentary valet after work completed, not just a general wash/vac

Service

I felt that the service gave me greater confidence that the air conditioning was working at it's optimum level

Service

Very unsatisfied when it came to booking the car in and awaiting updates as to the availability of a courtesy car prior to the work taking place. Very satisfied once the work started.

Service

Darren is an absolute star, considerate and helpful.

Service

Longer wait time than promised

Service

Still waiting for a quote for a scratch in the front bumper.

Service

The very high price for the first service prevented me from giving 5 stars.

Service

Left VM to have someone call back and no one returned my call

Service

This is the second time I have had a vehicle recalled for the EGR valve issue, last time it took 9 weeks to resolve, this time 3hours

Service

Service staff were very helpful & kept me informed of progress with resolving my car's problem

Service

Easy to deal with and I was kept informed of what was happening and when

Service

Over priced, no courtesy car/driver but nice staff

Service

Prompt knowledgeable recommendations

Service

I went in for 3 new tyres. The price was competitive, the service polite, but the job was extremely slow. It took 1 ¾ hours to be done - terrible. I was told they were "busy" - a weak excuse, as the car was booked in at a specific time. Poor.

Service

Was very satisfied with the service but not completely. Whilst waiting to collect my car I was advised my car hadn't been cleaned (my car had been stated as being ready by midday, this was at 4.30). Waited a further 15mins whilst this was completed

Service

MoT carried out exactly as promised

Service

Friendly and accommodating

Service

I was made to wait longer than I was informed. I was told 90 minutes but waited 3hours. Even then the work was completed and I had to notify them

Service

Quick works undertaken while I waited. Hot drinks and a pleasant area so I could work while I waited.

Service

No communication with costumer about updates regarding service .Over booked very, difficult parking

Service

Couldn't be better.

Service

Work completed on the day, kept fully informed great service.

Service

After arriving in Henley I discovered that the service indicator hadnt been reset, so had to go back to maidenhead for it to be reset - after paying £309 for an oil service I would have preferred not to wasted fuel and more of my time to resolve.

Service

You used to provide a collect and return service , i live in Windsor and that means a long wait or two expensive taxi journeys.

Service

Not satisfied as I'm loosing the trust because of these experiences.

Service

Fast and good comms.

Service

It was very slow to drop off and collect my car. 40 mins bothe ends of the day

Service

Someone collected my car from my home and the work was carried out. The car was returned with the work completed at the agreed time

Service

Not only did they do what I asked, they also identified a outstanding recall notice and did it there and then without a new appointment

Service

Good reception and looked after whilst waiting for service to be completed. Unfortunately had to return the following day as brake fluid service reminder had not been reset - basic!

Service

My long term business association with Synter Maidenhead provides me with confidence in the operation of mechanical care of my vehicle and business management for myself.

Service

Great team. Attentive to detail and helpful.

Service

See previous comments.

Service

Helpful team and can fit in at short notice.

Service

Could be improved.

Service

The dealership has outgrown their current premises and I gained the impreßsion they were spending more time shuffling the cars than fixing them!

Service

Everything explained fully

Service

Excellent service - very helpful staff. Fitted my car repair in the next day and kept me informed. Would definitely recommend.

Service

Car originally booked in for break test, then added tyres ( with help from your tyre specialist who advised and ordered them so they were ready for fitting) then phone call advising recall for EGR cooler needed replacing! All done on time!

Service

Service is given a high priority which BMW provides with an utmost care.

Service

Great level of service

Service

I was unable to get booked in Sytner Maidenhead so I was booked into Slough Sytner Mini instead. I was promised a free valet but this never happened so that was a shame. Although I have to admit the service at Mini was excellent.

Service

I have always thought there was an issue with the steering/tracking but have been assured the car drove as it should. More recently the car started to wobble slightly at low speed. Joints replaced. Wobble 95% better. Steering significantly better.

Service

I was told how long I would wait for the work to be done this was completed as stated and I was kept informed

Service

Nothing more to say really although I am still having trouble with the comfort access feature on the boot and the reliability of Apple Car Play. Another visit to Sytner will be necessary in due course but it is not an urgent matter

Service

Got a call and one of my tyres were not safe to be driving around with and was told this can be changed onsite at BMW so was happy did not need to start worrying about were to get a tyre. BMW took care of it got my car back clean and ready to go ??

Service

Have to wait far too long to get a hire car, parking on site is abysmal. Too much faith in what the computer says when visual report clearly contradicts it.

Service

I hgave low expectations after my experiences with Cooper Reading.

Service

Failed to notice a warped front brake disc which an independent workshop spotted. Car not completely clean- glass like peering through fog. Piece of plastic trim probably from seat come away left in passenger footwell.

Service

Communication and service done was excellent.

Service

Prompt and efficient service.

Service

VERY GOOD SERVICE

Service

Undersranding staff

Service

Initially ignored by receptionist.despite being told the car was ready - had to wait 20 mins for my car keys ? Opened car to discover trip computer not reset,documentation provided completely inaccurate- there is absolutely no service ethic in place

Service

Great service. Great staff. Clear explanation on work carried out

Service

The staff are always friendly, polite, extremely helpful & provide excellent customer service!

Service

As always I am impressed by BMW dealerships and the extremely high level of customer service they give. Sytner Maidenhead was no different providing excellent customer service.

Service

Opted for wait-in service with a quick appointment date. Great service, kept informed regularly.

Service

Every you people make me happy

Service

Service experience at Sytner Maidenhead was much improved. Staff were efficient and friendly, costs were as expected. Also service was turned around quickly, which was really appreciated.

Service

Attentive and competent staff

Service

Quick and efficient

Service

Excellent experience, I got the exact car I wanted, the service from Louise, Kevin and Carwyn was 1st Class would highly recommend to anyone

Sales

Staff under pressure so sometimes a slower response in comms

Sales

Again excellent customer service was delivered by all members of the team. I was kept up to date throughout all stages of ordering. My vehicle handover was exemplary, all aspects of the car were explained to me and any questions I had were explained

Sales

Good service provided, and help in selecting the right car, straight forward approach to letting us know what cars would be available in the timescale we needed a car.

Sales

Always get excellent service no matter who I am dealing with, this time it was Carwyn brilliant from start to finish

Sales

All the advice given was very helpful

Sales

Good all round service

Sales

Purchasing a car should be something that is part of the whole new car experience and not start just when it arrives. From start to finish a very good experience.

Sales

Questions emailed to the sales manager remain unanswered.

Sales

Bill Birch at Sytner Maidenhead went above and beyond the call of duty to ensure we received our new car on time. Thank you Bill.

Sales

Mobility scheme but service off to KIA was fantastic

Sales

Staff are very knowledgeable, friendly and very helpful. Hospitality is really good.

Sales

Declan looked after me from start to finish, keeping me informed throughout the process. Thanks again