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Great service. Great staff. Clear explanation on work carried out
Initially ignored by receptionist.despite being told the car was ready - had to wait 20 mins for my car keys ? Opened car to discover trip computer not reset,documentation provided completely inaccurate- there is absolutely no service ethic in place
As always I am impressed by BMW dealerships and the extremely high level of customer service they give. Sytner Maidenhead was no different providing excellent customer service.
The staff are always friendly, polite, extremely helpful & provide excellent customer service!
Attentive and competent staff
Opted for wait-in service with a quick appointment date. Great service, kept informed regularly.
Service experience at Sytner Maidenhead was much improved. Staff were efficient and friendly, costs were as expected. Also service was turned around quickly, which was really appreciated.
Every you people make me happy
Quick and efficient
Helpful dept and staff
Very flexible and efficient people. Great welcome from the service reception staff.
I've had a problem with break squealing since I purchased it from you. I asked when brought in for service to look into it again, and I was advised that there was no issue and it was probably due to local driving. I Drive 80 miles a day. poor work!
Synter Maidenhead to date is the best BMW dealership I have used so far
Despite challenges Darren sorted out the issue with my vehicle.
They always give their best attention to all details of the service and keep me informed if there are any problems to b dealt with
I made a mistake for the schedule service day but when I was there they managed to accommodate my car for service on the day
Helpful and friendly staff at Sytner Maidenhead. Facilities at the showroom are good and comfortable whilst waiting for car service to be completed.
Since I've been a BMW customer, I've always received fantastic service. Even when I have had issues, they've been rectified; I'm glad I chose BMW and can see myself remaining a loyal BMW customer.
Excellent customer care - clear explanations and good timekeeping.
We had new tyres put in our car. The professionalism carried out was excelentb
No messing around. Sytner offer good customer service. Would normally use Sunmingdale but they were not able to do it in my time window so they offered me Maidenhead. Same quality service
My over all experience was awful. I have submitted a complaint.
Great customer service.
Whilst the customer experience was excellent. I was disappointed with the service, as after less that 24 hrs. I had to top up my coolant tank which had gone done to a quarter tank. Wasn't like that prior to service and reinflate my tyres.
I was very impressed with the two staff members I met (the receptionist and the service advisor) - they were extremely polite and very efficient. A credit to the dealership.
After radio was repaired, phone was not reconfigured and I had to spend 2 long phone calls getting it sorted out, which was annoying
Both visits to have the MOT for my car done and the fitting of 2 new tyres ran very smoothly. I was also surprised that the price of the tyres was very competitive.
It was all fine
I was kept informed, was lucky to have the car arranged for pick and drop off (this was above and beyond as they don't offer this service) and the car is serviced very well. I also know what I can expect in my next major service.
Only negative point was that the dealership was too crowded and a bit rushed.
Total fiasco over my service pack - car had gone over it's scheduled mileage given the garage couldn't accommodate a booking for 5 weeks Still waiting for the service paperwork to arrive!
Treated quickly - no waiting around
I took my X5 in for its birthday check up , I got the call offering this to me . I explained that my car was not performing well and asked them to check it . After sitting for over 2 hours they returned my key and said everything was fine ! I
Carwyn, Paul and David were outstanding. They made me feel very comfortable with what was a very big purchase for me. I didn't feel pressured and they helped make the numbers work for me.
Ordered no door seal, only to told that wrong requested and i'd Need to visit dealership again to collect
Fast service and efficient
The offered a home drop to avoid waiting
quoted for work which was not required and gave inflated cost for work that was.
Good service from Aaron Johan, however the car park was too full, and difficulty parking / finding a space to drop off my car for service.
Everything was perfect. I didn't even know my car had been serviced; actually, it wasn't. I think it was my wife's car. I have no idea what she thought about it. She's upstairs right now.
Efficient, friendly with no surprises.
Very good service
Ignored when I asked about paint damage and told not part of a BMW one year check, speak to the sales team who were not available, no call back. It was very busy with many vehicles blocking each other. It damaged my alloys. Photo evidence ignored.
The customer service was very good
Provided excellent information
Darren Price was an excellent service advisor and I trust he looked well after my car, keeping me informed throughout.
The people at BMW Sytner Maidenhead were helpful and competent, however, I'm still waiting for someone (Slough?) to contact me to give me a body shop repairs estimate.
All good, friendly and efficient. I was given a very nice courtesy car although this was arranged by the sales perso
i thought the whole experience was second rate. Talked to like an idiot by someone who had no idea.
My car is fine
Same as above, the team kept me informed of the progress and always adapt to my needs
Whole process was smooth and communication was good
Not sorted it
I want quick in and out. A car service for me should be functional and not an experience
Polite prompt service Kept me informed and car back to me sooner than expected Very good customer service
Everytime I speak to someone in your service department about my service pack I get a different answer.
Looked after well by re service rep.
It would have been nice to have been offered a drink whilst waiting for my car to be serviced
The service rep said it would be 90 minutes and it was. He talked me through the service and any issues they found. Also, great coffee!
Good staff. Let one appraised
Service done promptly and within anticipated 2 hours
Professional well trained service reception adviser - Aaron
Once BMW Assistance were involved, Sytner were excellent. Really good customer service and kept me informed. It would have been nice had the car come back washed but otherwise couldn't fault the service.
I've had a very positive experience each time I took my car in for a service. For the times when issues arised from the service it's been quickly rectified as well
Unable to find a appropriate courtesy car and unable to locate and repair problems as my X5 will be going in the 3rd time for the same issue. My 740LD has been or sytner Maidenhead so many times that I have lost count with same or very similar issues
would have been better if the new tyre fitted had the same pressure as the other one at the front. Why not balance the pressures rather than just fit one and leave it at that?
Because of the reasons above, also, it took nearly 2.5 hrs to change over 4 wheels. This should be a 90 min process, maximum
Mobility scheme but service off to KIA was fantastic
Staff are very knowledgeable, friendly and very helpful. Hospitality is really good.
Declan looked after me from start to finish, keeping me informed throughout the process. Thanks again
very good experience with purchasing process, excellent customer service. My kids loved visiting the centre
The communication was excellent throughout the whole process.
The experience was quick and painless. We were extended every courtesy.
Bill and Kenny were a pleasure to deal with they are real ambassadors for BMW. We were given invaluable information and guidance on choosing the right equipment for our vehicle. The hand over was a truly enjoyable experience and very thorough.
Bill was brilliant!!
I enjoyed the balance of professionalism mixed with human interest. The staff showed a genuine interest in my interest. I felt welcomed:) and valued.
Amazing staff. Receptionists, sales men, all those personnel I met throughout my visits. Salesmen I dealt with in Maidenhead, Bill and Carwyn were enthusiastic polite and helpful. Bill in particular has been amazing even post sale.
No issues to pick up on. Car was available on time, functions explained and paperwork completed efficiently.
earlier than expected
Sytner Maidenhead have always been polite, knowledgeable and courteous when servicing my vehicles and with this first time purchase from them they were equally helpful.
This is my third car bought through this dealer and they have all been completely painless and very enjoyable.
Rob Ward and Bill Birch have been excellent throughout the entire process! Rob gave me a deal that convinced me to replace my existing car and Bill has been a great help ever since I put down the deposit. Really appreciate both their help!
i wanted to give 5 out of 5, but there is always room for improvement. :)