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Very satisfied. The staff were all very friendly and attentive. It was especially nice to be sent the inspection video whilst waiting on site.
As explained in previous and car washed and hoovered was a nice touch And having a car to use was great
Everything went well except for the car wash wasn't done. Not the end of the world but still. I collected the car quite late so not practical to mention and then wait.
Booked me in quickly and it was resonable in cost
They have lost a car part of mine and have done nothing so far to replace it.
Exemplary customer service and great communication.
Can't fault the service but expensive.
Picked up and returned on time. Jobs done, car washed and valeted.
The recall service was completed but it was not easy to arrange.
Sytner had my car longer than expected which inconvenienced me but they dealt with the issue very effectively.
Always pleased with service provided by the team at Maidenhead.
Took car in first time and they had wrong replacement part, said would call when correct part in. After over 7 weeks no call? I called and tried to speak to service contact 2 times, receptionist sent email to them but no call back, extremely poor.
Poo service experience
Darren was excellent all through the process, offered to collect car because of roadworks. And The (Polish?) guy who picked up the car from my office was super polite and looked very smart and was a pleasure to deal with.
Friendly and professional
Always helpful never pressured
A software upgrade was also done and this reset to factory settings anything that I had changed. It would be good for my settings to have been saved and the re-applied after the upgrade had been done.
Very good, just couldn't do the car wash for some reason
Quick to get an appointment, given a loan car. The reception desk was manned and ready for me. Only Down side is the inside of the car was not cleaned, as this is a nice perk of leasing a car.
I was extremely disappointed with my last visit. on 8/8/19. Overnight on the 5thAugust my I-drive system stopped working due to a software issue. This problem was experienced by many other owners and was caused by a download issue..
All went well
Darren price is amazing- the best service advisor I've ever worked with
I usually have a car health check, with a video. Which I didn't receive on this occasion. Not the end of the world obviously, but used to having them
All work done, but left with broken trim and a rattle that wasn't there before. Will be rectified by the dealer, but shouldn't have happened.
No problem with the service or service department but no response from sales to my request for a valuation/possibility of buying what is probably the best example of this model that the dealership will come across.
My Customer contact was extremely helpful & tried to resolve the issues highlighted
Car was returned without hoover or washed. I was a bit surprised by this as it is fairly standard practice with Sytner.
Excellent, friendly and professional service from inception, booking the vehicle in, offered a coffee on arrival, brilliant service from Mike Habgood .
Car was collected & delivered back having been cleaned & issue resolved.
Kept informed throughout the process and notified when I could expect to pick the car up. The personalised video that is sent on text is brilliant. 1 thing to improve would be a complimentary valet after work completed, not just a general wash/vac
I felt that the service gave me greater confidence that the air conditioning was working at it's optimum level
Very unsatisfied when it came to booking the car in and awaiting updates as to the availability of a courtesy car prior to the work taking place. Very satisfied once the work started.
Darren is an absolute star, considerate and helpful.
Longer wait time than promised
Still waiting for a quote for a scratch in the front bumper.
The very high price for the first service prevented me from giving 5 stars.
Left VM to have someone call back and no one returned my call
This is the second time I have had a vehicle recalled for the EGR valve issue, last time it took 9 weeks to resolve, this time 3hours
Service staff were very helpful & kept me informed of progress with resolving my car's problem
Easy to deal with and I was kept informed of what was happening and when
Over priced, no courtesy car/driver but nice staff
Prompt knowledgeable recommendations
I went in for 3 new tyres. The price was competitive, the service polite, but the job was extremely slow. It took 1 ¾ hours to be done - terrible. I was told they were "busy" - a weak excuse, as the car was booked in at a specific time. Poor.
Was very satisfied with the service but not completely. Whilst waiting to collect my car I was advised my car hadn't been cleaned (my car had been stated as being ready by midday, this was at 4.30). Waited a further 15mins whilst this was completed
MoT carried out exactly as promised
Friendly and accommodating
I was made to wait longer than I was informed. I was told 90 minutes but waited 3hours. Even then the work was completed and I had to notify them
Quick works undertaken while I waited. Hot drinks and a pleasant area so I could work while I waited.
No communication with costumer about updates regarding service .Over booked very, difficult parking
Couldn't be better.
Work completed on the day, kept fully informed great service.
After arriving in Henley I discovered that the service indicator hadnt been reset, so had to go back to maidenhead for it to be reset - after paying £309 for an oil service I would have preferred not to wasted fuel and more of my time to resolve.
You used to provide a collect and return service , i live in Windsor and that means a long wait or two expensive taxi journeys.
Not satisfied as I'm loosing the trust because of these experiences.
Fast and good comms.
It was very slow to drop off and collect my car. 40 mins bothe ends of the day
Someone collected my car from my home and the work was carried out. The car was returned with the work completed at the agreed time
Not only did they do what I asked, they also identified a outstanding recall notice and did it there and then without a new appointment
Good reception and looked after whilst waiting for service to be completed. Unfortunately had to return the following day as brake fluid service reminder had not been reset - basic!
My long term business association with Synter Maidenhead provides me with confidence in the operation of mechanical care of my vehicle and business management for myself.
Great team. Attentive to detail and helpful.
See previous comments.
Helpful team and can fit in at short notice.
Could be improved.
The dealership has outgrown their current premises and I gained the impreßsion they were spending more time shuffling the cars than fixing them!
Everything explained fully
Excellent service - very helpful staff. Fitted my car repair in the next day and kept me informed. Would definitely recommend.
Car originally booked in for break test, then added tyres ( with help from your tyre specialist who advised and ordered them so they were ready for fitting) then phone call advising recall for EGR cooler needed replacing! All done on time!
Service is given a high priority which BMW provides with an utmost care.
Great level of service
I was unable to get booked in Sytner Maidenhead so I was booked into Slough Sytner Mini instead. I was promised a free valet but this never happened so that was a shame. Although I have to admit the service at Mini was excellent.
I have always thought there was an issue with the steering/tracking but have been assured the car drove as it should. More recently the car started to wobble slightly at low speed. Joints replaced. Wobble 95% better. Steering significantly better.
I was told how long I would wait for the work to be done this was completed as stated and I was kept informed
Nothing more to say really although I am still having trouble with the comfort access feature on the boot and the reliability of Apple Car Play. Another visit to Sytner will be necessary in due course but it is not an urgent matter
Got a call and one of my tyres were not safe to be driving around with and was told this can be changed onsite at BMW so was happy did not need to start worrying about were to get a tyre. BMW took care of it got my car back clean and ready to go ??
Have to wait far too long to get a hire car, parking on site is abysmal. Too much faith in what the computer says when visual report clearly contradicts it.
I hgave low expectations after my experiences with Cooper Reading.
Failed to notice a warped front brake disc which an independent workshop spotted. Car not completely clean- glass like peering through fog. Piece of plastic trim probably from seat come away left in passenger footwell.
Communication and service done was excellent.
Prompt and efficient service.
VERY GOOD SERVICE
Initially ignored by receptionist.despite being told the car was ready - had to wait 20 mins for my car keys ? Opened car to discover trip computer not reset,documentation provided completely inaccurate- there is absolutely no service ethic in place
Great service. Great staff. Clear explanation on work carried out
The staff are always friendly, polite, extremely helpful & provide excellent customer service!
As always I am impressed by BMW dealerships and the extremely high level of customer service they give. Sytner Maidenhead was no different providing excellent customer service.
Opted for wait-in service with a quick appointment date. Great service, kept informed regularly.
Every you people make me happy
Service experience at Sytner Maidenhead was much improved. Staff were efficient and friendly, costs were as expected. Also service was turned around quickly, which was really appreciated.
Attentive and competent staff
Quick and efficient
Excellent experience, I got the exact car I wanted, the service from Louise, Kevin and Carwyn was 1st Class would highly recommend to anyone
Staff under pressure so sometimes a slower response in comms
Again excellent customer service was delivered by all members of the team. I was kept up to date throughout all stages of ordering. My vehicle handover was exemplary, all aspects of the car were explained to me and any questions I had were explained
Good service provided, and help in selecting the right car, straight forward approach to letting us know what cars would be available in the timescale we needed a car.
Always get excellent service no matter who I am dealing with, this time it was Carwyn brilliant from start to finish
All the advice given was very helpful
Good all round service
Purchasing a car should be something that is part of the whole new car experience and not start just when it arrives. From start to finish a very good experience.
Questions emailed to the sales manager remain unanswered.
Bill Birch at Sytner Maidenhead went above and beyond the call of duty to ensure we received our new car on time. Thank you Bill.
Mobility scheme but service off to KIA was fantastic
Staff are very knowledgeable, friendly and very helpful. Hospitality is really good.
Declan looked after me from start to finish, keeping me informed throughout the process. Thanks again