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Everything fine. Car wash and valet could have been a bit more thorough
Reasonable price with every stage explained and informed before the decision
When I had my car back my front seat was dirty and marked with some dark dirty coloured stuff. It has a light interior and I normally quite fussy about keeping it clean. Is was obviously done in the workshop. It got cleaned after I complained.
No call/message to say car ready, but it was ready on time and was told I had been called?! Also minor communication error where I was asked if we topped up our oil as there was a problem with it being over the max. It was actually just under the min
I don't believe Sytner is the cheapest but on recurring basis the team always go the extra mile for me - which makes it worth the premium. Often things like collecting car/drop off from home make a massive difference in my decision to use Sytner.
World class service and care.
Service was good but unhappy with the charging as mentioned
I have been going there for 6 years and there attitude to customer service is amazing. I go past other bmw dealers specially to attend Maidenhead . I will not go elsewhere. Darren is amazing, I have just bought ex demonstrator x3
everything was done as requested
I can't fault the service. Polite staff and good explanations when required. Dropped a star for length of wait but this was acknowledged and compensated for by a price reduction, I can't complain.
The score would have been a 5, had the height, backrest and tilt of the driver's seat not been completely changed. This was not necessary and a real nuisance to return back to its original position.
Very efficient & timely.
I feel misled by the service plan that I purchased.
Repair done quickly and efficiently at a reasonable price.
The staff are pleasant and knowledgeable and the environment is clean and comfortable.
great service & quality
There is always something I need to come back on your question or complain about.
Very satisfied, extreme care and due diligence taken and if any addition work is required an effort is always made and explained
I was telephoned to be asked if I wished to have the complimentary wash and vac - they felt that they couldnt inprove on the cleanliness of the vehicle - I asked for a vac only
Excellant experience with all staff concerned and a very fast service
Happy with the advice, recommendations and overall experience while getting my car serviced.
Very well satisfied with the service as expected
efficient and helpful
I was greeted well. Shown to a chair. Offered coffee etc. The service rep cane to me. The work took exactly the 90 mins stated. I could work whilst waiting in good surroundings and with good facilities.
Provided good advice and also helped with another niggle
It took a long time for "service while you wait" . It should have been 90 minutes but took over 3 hours despite nothing being wrong/no problems. Nice to have the car wash. Pleasant surroundings and staff.
Completely satisfied due to mike habgood. Will definitely be returning for any future work.
White glove treatment throughout.
Brake pad replaced and then the warning g light came on two days later. It was a pain to have to return to get the system reset, however, your Main Reception staff are always and Sulman, my service rep was superb as always.
Because I was completely satisfied!
All works carried out satisfactorily and within the time frame quoted.
Very clear and detailed video report on the work required
I have to give my special thanks to Wesley Watson for looking after me and providing excellent customer service.
Darren was very helpful and provided information in a timely manner
simple and efficient
The Emac plan seemed to confuse everyone. I had to remind twice on the day that I had emac. Due to get a call back if brakes included, but that hasn't happened. Satnav update wasn't done. I was told it was ordered and I'd get a call - still no call
Apart from the above everything was fine
All went well on the day.
My door still rattles a bit and the sun roof is still temperamental. I have yet to book a new appointment.
My service provider was very Proffessional
Nicole was lovely, didn't waste my time. Only if all the staff there were like her! Look forward to dealing with Nicole again in the future.
Got it done in time
Darren called after I dropped my car off to give me an estimated time of pick up. He was spot on!
No problems good service
Nicoll was kept me up to date with progress and nothing was every too much trouble.
From the time I walked into the Reception area until I left I was bowled over by the hospitality of the staff. Nothing was too much of a bother to them.
This is the 4th bmw in our house, all from Sytner. I actually like the garage and simply expect the cars to be great...
As I said in last question, everyone was friendly and service was completed more or less on time. Car was cleaned well.
Everything was fixed and the issues were discussed with me before and after to ensure I was happy with the end result.
The team made special arrangements to collect and return my car which was highly appreciated. Very professional service throughout. Car returned on time and well valeted.
Everything completed and on time, service adviser was so friendly, she couldn't of been nicer.
Kept me fully informed and carried out what they promised on time
Although I had a service pack I was advised that I needed to pay £99 for a vehicle inspection. This was not mentioned at the the if the booking.
My only suggestion for improvement is having a slightly larger fleet of courtesy cars as they are on quite a long lead in, but this could be normal in the industry, in which case, fair enough.
Excellent service valeting could have been better for full marks.
They guys in the garage even sorted out my AdBlue for me during the service giving me complete piece of mind as I drove away!
They didn't write down our new address that we gave them and therefore dropped the car off in the Maidenhead branch. They then made a big fuss about it that we have to pick up the car ourselves since it's 30 min further than expected.
I had MOT and Annual Service in a day and was glad to finish time I asked. Car Valet was also good, too. It was my first time to see how to check my car at the shopfloor in video which was impressed me.
During the initial meetings I and the service adviser did have some arguments on the issue and its investigation. However, Saida was professional & kept me informed. Eventually my problem was resolved. Had to bring car 3 times, hence only 4 star.
there was an issue and it was dealt with very professionally by Darren
Never kept waiting. Everything done on time. My only complaint would be the valeting of the car left a lot to be desired. Hopefully that can be improved.
I was going to postpone the service because something came up at work and could no longer make time to drop the car at the BMW service garage. When I called to cancel they offered to pick the car up and drop it off without extra charge.
Would have been completely satisfied, but valet wasn't great.
After the service I realised the car is been driving smoothly
Prompt efficient service but was told my car was ready to collect and when I turned up it was still being cleaned so had to wait around for 15-20 minutes. Very happy with service but the wait was frustrating
Very good service
Not kept waiting - v important. The staff look after the vehicle. All v stress-free.
Very satisfied. The staff were all very friendly and attentive. It was especially nice to be sent the inspection video whilst waiting on site.
Everything went well except for the car wash wasn't done. Not the end of the world but still. I collected the car quite late so not practical to mention and then wait.
As explained in previous and car washed and hoovered was a nice touch And having a car to use was great
Booked me in quickly and it was resonable in cost
They have lost a car part of mine and have done nothing so far to replace it.
Picked up and returned on time. Jobs done, car washed and valeted.
Can't fault the service but expensive.
Exemplary customer service and great communication.
The recall service was completed but it was not easy to arrange.
Sytner had my car longer than expected which inconvenienced me but they dealt with the issue very effectively.
Poo service experience
Always pleased with service provided by the team at Maidenhead.
Took car in first time and they had wrong replacement part, said would call when correct part in. After over 7 weeks no call? I called and tried to speak to service contact 2 times, receptionist sent email to them but no call back, extremely poor.
Darren was excellent all through the process, offered to collect car because of roadworks. And The (Polish?) guy who picked up the car from my office was super polite and looked very smart and was a pleasure to deal with.
Friendly and professional
Always helpful never pressured
A software upgrade was also done and this reset to factory settings anything that I had changed. It would be good for my settings to have been saved and the re-applied after the upgrade had been done.
The service assistant was polite, informative and responsive. Also the centre was comfortable clean and inviting.
Very good, just couldn't do the car wash for some reason
Quick to get an appointment, given a loan car. The reception desk was manned and ready for me. Only Down side is the inside of the car was not cleaned, as this is a nice perk of leasing a car.
All went well
I was extremely disappointed with my last visit. on 8/8/19. Overnight on the 5thAugust my I-drive system stopped working due to a software issue. This problem was experienced by many other owners and was caused by a download issue..
Darren price is amazing- the best service advisor I've ever worked with
All work done, but left with broken trim and a rattle that wasn't there before. Will be rectified by the dealer, but shouldn't have happened.
I usually have a car health check, with a video. Which I didn't receive on this occasion. Not the end of the world obviously, but used to having them
No problem with the service or service department but no response from sales to my request for a valuation/possibility of buying what is probably the best example of this model that the dealership will come across.
My Customer contact was extremely helpful & tried to resolve the issues highlighted
Car was returned without hoover or washed. I was a bit surprised by this as it is fairly standard practice with Sytner.
Brilliant support, charming and knowledgeable staff
Because I was satisfied with bmw
Helen and Carwyn kept us fully up to date on the delivery progress on the car. They love our dog and were disappointed when we didn't take her when we collected the car, They had bought her treats and toys out of their own pocket and filled the boot!
Both Jeremy and Ashley seemed experienced and extremely helpful. They understood that we wanted a car ASAP and ensure we got that. They made the whole process from start to finish really simple. They also made us feel comfortable unlike other dealers
Great team, Bill our sales manager is knowledgeable and courteous. He listens to what we want and helps us to get it.
Even though my new car was parked outside and wet, when I arrived I saw Bill wiping down my car and cleaning it getting it ready for my first look. Went that extra step which was noted and appreciated.
I had been originally recommended by a friend to see Bill Birch at BMW Synter Maidenhead due to a positive experience. After visiting the BMW branch I was very impressed with the service and attention to detail provided by Bill and Ashley Grimble.
Simple and efficient process
Love my new car and my experience through getting my car was very nice
Great service. Jeremy was a true gentleman. Great sense of humour. Very caring.
Very smart and clean premises and extremely helpful staff.
Carwyn Lloyd the sales manager Very professional, prompt and timely communication
Car was delivered at my convenience and without any issues at all. Handover process was smooth and informative, without being tedious.
From start to finish, unbelievable service and honesty!
All my expectations were met
Even though our delivery had a hick up (system in our new car not working when we had come to pick it up), the way the team/Carwyn dealt with it showed immense professionalism, empathy and genuine personal involvement/concern. Great job!
Bill was very helpful and I got nice car
Sytner Maidenhead have been great. My issue is with your corporate support.
I could not fault the way everything was done.
Friendly professional service in a relaxed atmosphere
During the purchase was excellent. Quite disappointed to find my M5 Competition was sitting outside, uncovered in collection day. I had specifically requested it was inside under a cover.
Excellent experience, I got the exact car I wanted, the service from Louise, Kevin and Carwyn was 1st Class would highly recommend to anyone
Staff under pressure so sometimes a slower response in comms