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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Meet the team

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Louise Schembri

Head of Business

Gareth Bowen

General Sales Manager

Paul Griffin

New Car Sales Manager

Kevin Badrick

Senior Business Manager

Mark Flower

Service Manager

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Admin Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service. Great staff. Clear explanation on work carried out

Service

Initially ignored by receptionist.despite being told the car was ready - had to wait 20 mins for my car keys ? Opened car to discover trip computer not reset,documentation provided completely inaccurate- there is absolutely no service ethic in place

Service

As always I am impressed by BMW dealerships and the extremely high level of customer service they give. Sytner Maidenhead was no different providing excellent customer service.

Service

The staff are always friendly, polite, extremely helpful & provide excellent customer service!

Service

Attentive and competent staff

Service

Opted for wait-in service with a quick appointment date. Great service, kept informed regularly.

Service

Service experience at Sytner Maidenhead was much improved. Staff were efficient and friendly, costs were as expected. Also service was turned around quickly, which was really appreciated.

Service

Every you people make me happy

Service

Quick and efficient

Service

Helpful dept and staff

Service

Very flexible and efficient people. Great welcome from the service reception staff.

Service

I've had a problem with break squealing since I purchased it from you. I asked when brought in for service to look into it again, and I was advised that there was no issue and it was probably due to local driving. I Drive 80 miles a day. poor work!

Service

Synter Maidenhead to date is the best BMW dealership I have used so far

Service

Despite challenges Darren sorted out the issue with my vehicle.

Service

They always give their best attention to all details of the service and keep me informed if there are any problems to b dealt with

Service

I made a mistake for the schedule service day but when I was there they managed to accommodate my car for service on the day

Service

Helpful and friendly staff at Sytner Maidenhead. Facilities at the showroom are good and comfortable whilst waiting for car service to be completed.

Service

Since I've been a BMW customer, I've always received fantastic service. Even when I have had issues, they've been rectified; I'm glad I chose BMW and can see myself remaining a loyal BMW customer.

Service

Excellent customer care - clear explanations and good timekeeping.

Service

We had new tyres put in our car. The professionalism carried out was excelentb

Service

No messing around. Sytner offer good customer service. Would normally use Sunmingdale but they were not able to do it in my time window so they offered me Maidenhead. Same quality service

Service

My over all experience was awful. I have submitted a complaint.

Service

Great customer service.

Service

Whilst the customer experience was excellent. I was disappointed with the service, as after less that 24 hrs. I had to top up my coolant tank which had gone done to a quarter tank. Wasn't like that prior to service and reinflate my tyres.

Service

I was very impressed with the two staff members I met (the receptionist and the service advisor) - they were extremely polite and very efficient. A credit to the dealership.

Service

After radio was repaired, phone was not reconfigured and I had to spend 2 long phone calls getting it sorted out, which was annoying

Service

Both visits to have the MOT for my car done and the fitting of 2 new tyres ran very smoothly. I was also surprised that the price of the tyres was very competitive.

Service

Very efficient

Service

It was all fine

Service

I was kept informed, was lucky to have the car arranged for pick and drop off (this was above and beyond as they don't offer this service) and the car is serviced very well. I also know what I can expect in my next major service.

Service

See Above

Service

Only negative point was that the dealership was too crowded and a bit rushed.

Service

Total fiasco over my service pack - car had gone over it's scheduled mileage given the garage couldn't accommodate a booking for 5 weeks Still waiting for the service paperwork to arrive!

Service

Treated quickly - no waiting around

Service

I took my X5 in for its birthday check up , I got the call offering this to me . I explained that my car was not performing well and asked them to check it . After sitting for over 2 hours they returned my key and said everything was fine ! I

Service

Carwyn, Paul and David were outstanding. They made me feel very comfortable with what was a very big purchase for me. I didn't feel pressured and they helped make the numbers work for me.

Service

Ordered no door seal, only to told that wrong requested and i'd Need to visit dealership again to collect

Service

Fast service and efficient

Service

The offered a home drop to avoid waiting

Service

quoted for work which was not required and gave inflated cost for work that was.

Service

Good service from Aaron Johan, however the car park was too full, and difficulty parking / finding a space to drop off my car for service.

Service

Everything was perfect. I didn't even know my car had been serviced; actually, it wasn't. I think it was my wife's car. I have no idea what she thought about it. She's upstairs right now.

Service

Efficient, friendly with no surprises.

Service

Very good service

Service

Ignored when I asked about paint damage and told not part of a BMW one year check, speak to the sales team who were not available, no call back. It was very busy with many vehicles blocking each other. It damaged my alloys. Photo evidence ignored.

Service

The customer service was very good

Service

Provided excellent information

Service

As above

Service

Darren Price was an excellent service advisor and I trust he looked well after my car, keeping me informed throughout.

Service

The people at BMW Sytner Maidenhead were helpful and competent, however, I'm still waiting for someone (Slough?) to contact me to give me a body shop repairs estimate.

Service

All good, friendly and efficient. I was given a very nice courtesy car although this was arranged by the sales perso

Service

i thought the whole experience was second rate. Talked to like an idiot by someone who had no idea.

Service

My car is fine

Service

Same as above, the team kept me informed of the progress and always adapt to my needs

Service

Whole process was smooth and communication was good

Service

Not sorted it

Service

I want quick in and out. A car service for me should be functional and not an experience

Service

Polite prompt service Kept me informed and car back to me sooner than expected Very good customer service

Service

as above

Service

Everytime I speak to someone in your service department about my service pack I get a different answer.

Service

Looked after well by re service rep.

Service

It would have been nice to have been offered a drink whilst waiting for my car to be serviced

Service

See above

Service

always good

Service

The service rep said it would be 90 minutes and it was. He talked me through the service and any issues they found. Also, great coffee!

Service

Good staff. Let one appraised

Service

Service done promptly and within anticipated 2 hours

Service

Professional well trained service reception adviser - Aaron

Service

Once BMW Assistance were involved, Sytner were excellent. Really good customer service and kept me informed. It would have been nice had the car come back washed but otherwise couldn't fault the service.

Service

I've had a very positive experience each time I took my car in for a service. For the times when issues arised from the service it's been quickly rectified as well

Service

Unable to find a appropriate courtesy car and unable to locate and repair problems as my X5 will be going in the 3rd time for the same issue. My 740LD has been or sytner Maidenhead so many times that I have lost count with same or very similar issues

Service

would have been better if the new tyre fitted had the same pressure as the other one at the front. Why not balance the pressures rather than just fit one and leave it at that?

Service

Because of the reasons above, also, it took nearly 2.5 hrs to change over 4 wheels. This should be a 90 min process, maximum

Service

Mobility scheme but service off to KIA was fantastic

Sales

Staff are very knowledgeable, friendly and very helpful. Hospitality is really good.

Sales

Declan looked after me from start to finish, keeping me informed throughout the process. Thanks again

Sales

very good experience with purchasing process, excellent customer service. My kids loved visiting the centre

Sales

The communication was excellent throughout the whole process.

Sales

The experience was quick and painless. We were extended every courtesy.

Sales

Bill and Kenny were a pleasure to deal with they are real ambassadors for BMW. We were given invaluable information and guidance on choosing the right equipment for our vehicle. The hand over was a truly enjoyable experience and very thorough.

Sales

Bill was brilliant!!

Sales

I enjoyed the balance of professionalism mixed with human interest. The staff showed a genuine interest in my interest. I felt welcomed:) and valued.

Sales

Amazing staff. Receptionists, sales men, all those personnel I met throughout my visits. Salesmen I dealt with in Maidenhead, Bill and Carwyn were enthusiastic polite and helpful. Bill in particular has been amazing even post sale.

Sales

No issues to pick up on. Car was available on time, functions explained and paperwork completed efficiently.

Sales

earlier than expected

Sales

Sytner Maidenhead have always been polite, knowledgeable and courteous when servicing my vehicles and with this first time purchase from them they were equally helpful.

Sales

This is my third car bought through this dealer and they have all been completely painless and very enjoyable.

Sales

Rob Ward and Bill Birch have been excellent throughout the entire process! Rob gave me a deal that convinced me to replace my existing car and Bill has been a great help ever since I put down the deposit. Really appreciate both their help!

Sales

i wanted to give 5 out of 5, but there is always room for improvement. :)