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ABOUT Sytner Maidenhead

Find out more about what we and our team get up to.

Explore the Retail Centre

Meet the team

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Louise Schembri

Head of Business

Gareth Bowen

General Sales Manager

Paul Griffin

New Car Sales Manager

Kevin Badrick

Senior Business Manager

Mark Flower

Service Manager

Leroy Hutchinson

Service Manager

Sharon Bonsey

Accountant

Dee Pope

HR & Admin Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I arrived as soon as the dealer opened for my 08:00 service and was sat waiting for over 20 minutes. The insurance was acceptable A suitable courtesy car wasn't readily available It took 45 mins before I left

Service

Very satisfied. Having purchased a vehicle from Stephen James Enfield and after sales service support being absolutely rubbish, Sytner soon put my mind to ease and sorted all my issues out.

Service

Very easy

Service

Excellent customer service from your service department.

Service

Sahida Shah at Sytner Maidenhead has been extremely helpful and provided all the necessary support. She even arranged her own vehicle as a courtesy car for me as the car had to be left at dealership for more than 3 days when they investigated.

Service

The computer on my car was updated. I was not informed that all my settings would be lost and only discovered this as I drove away.

Service

I was satisfied with the service and the video inspection. It just took rather longer than I expected and I had an appointment to keep.

Service

Every single person from reception through, sales and service are of the highest quality. It's a pleasure to visit the branch.

Service

Well looked adfter and it all went ok.

Service

The service advisors were courteous but the problem with a rattle on my window remains unresolved

Service

Love the video explaining all work completed. I feel I trust the information given to me.

Service

I have built up a good relationship with Bmw Maidenhead who look after me and my car and always help out where they can

Service

Service could not be better.

Service

Everything was explained clearly and car was ready at the time I wanted it

Service

Great help

Service

It would of been 5 stars however the courtesy car wasn't clean internally.

Service

Exactly as my answer to no.1.

Service

Efficient, friendly and courteous service

Service

Staff very helpful

Service

The service from the agent was exemplary.

Service

Turned up at 8am as agreed, was greeted at the door and was told to take a seat ,a service advisor would see me. I was seen at 9.15am after getting anxious and asking if they had forgot about me. They said they thought I had gone???

Service

I am happy with the service

Service

Fast efficient service with good customer service

Service

All work completed plus my car came back to me clean plus I got a video letting me know everything about my car that was helpful

Service

everything was completed on time and satisfactorily

Service

Had to leave car all day for a simple job. They then had to order part and would have charged a hour for a job I could do in less than 10 minutes.

Service

Very unhappy with being asked to pay £12.50 to reduce £750 insurance excess down to £50. Further unhappy at finding out that this policy isnt applicable to all customers. THis was confirmed to me by another customer and then the service manager.

Service

I thought it was very poor customer service. I waited over two hours , while my car was getting serviced. No one even asked me tea, coffee or even water. I thought that was poor.

Service

The reason above, still waiting for an problem to be sorted.

Service

The quality of service is maintained throughout.

Service

The quality of the work at Sytner is not in dispute but they should have checked for this problem when doing the final warranty service. This should not have been missed

Service

Carwyn and Kevin are great. We have now worked with Carwyn on 3 deals and his organisation, time and attention is brilliant towards us as customers. We feel valued and would not go to another Sytner dealership. Great Service = Happy Customer

Service

The 3rd year service was a brake fluid change. On collection, the brake pedal was spongy with excessive travel indicating (to me) there was now air in the system. It was returned for the best part of another day for the job to be done properly.

Service

Understanding the problem I had

Service

The service and communication was good once the car had been dropped off.

Service

Polite and helpful from phoning reception through to handing back the keys

Service

Repairs took longer than anticipated, also wasn't able to obtain the black Friday savings for promotional servicing because it wasn't booked online and was done via phone.

Service

Friendly,welcoming and professional staff

Service

Found me a great car that I really liked and with a good price

Service

All I can do is reiterate my above answer, helpful, considerate and take into consideration that I drive very few miles these days and as a result the car does not always need the full service that is indicated for its age.

Service

Well although I have an outstanding issue which Sytner are following up with BMW the reception, service and attention given to me by Sytner was excellent

Service

All the staff were helpful and friendly and any wait was kept to a minimum

Service

Service started on time and I received video of the onset. I received a call exactly the time they said they would call me when service was finished and the car could be collected. No problems found.

Service

Service completed in 2 hours. But more importantly I was looked after incredibly well from the minute I arrived to the minute I left, even finding me an office where I could get on with work - made me feel like a special customer, thank you!

Service

Very good experience with the staff very helpful and good communication. Car arrived very quickly from order very pleased.

Sales

I had great service from Kevin and Carwyn at Maidenhead. Unfortunately I can't say the same for the High Wycombe team where I initially went. They were so rude I walked out and went to Maidenhead.

Sales

Excellent support from the Sytner .salesman

Sales

Laura the sale Executive was great to do business with as was Ashley on the finance side.

Sales

I have completed a Trust Pilot survey and have nothing to add. Great service from all.

Sales

Outstanding service from all at Maidenhead. I was met by a team of warm, friendly and genuinely interested staff. Laura was my sales exec and cannot thank her enough for securing my dream car nothing was too much trouble and picked up the car early

Sales

From start to finish took 5 days for my dream car

Sales

Chris Peaknell was very professional and made the purchase process an absolute breeze

Sales

Overall very good on the sales side of the business. Few issues on the aftersales. Firstly, on collection of car. Not valeted properly. Also, Issues with condensation on headlight. The wrong light was worked on! Very inconvenient!

Sales

It's was very pleasent experience with BMW Maidenhead branch as they have good sales guys like Joshua who made it very easy for us to decide. Kevin was good to provide us the monthly breakdown figures

Sales

Mel made the experience really great

Sales

Everyone was super friendly including the reception staff.