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The dealership was extremely busy due to a recall. However, I had to continually telephone for updates on my car, calls were often not returned and I had to phone again, over a week I had no real idea on what was happening.
See above in particular the question of honesty.
Quite expensive for what is is
The team have been consistently excellent. From Kevin who I brought the car from, to the service team Solomon who looked after my service recently. Mustafa who gave me a lift home whilst my car was getting serviced. Customer service at its best.
I spoke with the team before my appointment to let them know my expectations and these were fulfilled.
The service advisor was informed knowledgeable and communicated brilliantly Also I was given a discount unexpectedly
MOT and inspection took nearly 2.5, a lot longer than the 90mins quoted, while I waited. It also appeared to be a rushed job so not confident of what was actually checked and why so long.
An appology was given, you have a nice relaxing environment while I wait. I left sytner after waiting for an hour with no rebooking, no explanation or effort to remedy the situation. The winter alloys do not take long to install.
Everything is taken care of - I particularly liked the video health check that I was able to access.
It was very pleasant experience last time I went to Sytner Maidenhead. Service Advisor was brilliant
My new car had to return to my dealership for an emergency repair (recall) and it was only when I called for a progress report, that I found out that it was actually ready for collection.
Professional service. Nice environment at dealership.
Waiting area, the drinks & the fact the car wash washed & vac. While I waited
It was a routine end of warranty check + MOT, and completed on time. Only minor problem was I queried the parking sensor which is intermittently making a continuous noise. I This was checked but no fault found, which is oddd as it is very obvious.
The fault could not be immediately identified and it took two days to get a response from BMW. After changing the part, it was faulty again. I had to take the car back in for a new diagnosis.
when I collected the car whilst I had coffee WiFi etc it took a good ten minutes for my service rep to see me aswas busy with someone else there were other reps that could have seen me. I just wanted to pay and collect the car and go.
I was disappointed to be told that they would not be able to collect the car for me as they have done in the past
Great service. Couldn't fault it
My car was not washed or vacuumed, as offered. My steering wheel is not straight or centred but i was informed that there was no fault found. My ransmission is whining/noisy on overrun but no fault found.
Identified the problem quickly and resolved the problem the same day
Over the phone it was agreed that a 350L roof storage & cross bars will be ordered so could have them fitted during the service. In the end a 320L was delivered and the bars were not even ordered. I havent received a quote for fixing it when discuss
I appreciate it was a busy time.However, I'd have liked to have been given options for alternative transportation. When an issue is due to a known (design) problem, customers should get priority treatment over routine service/maintenance calls.
helpful and trustworthy
I only asked questions re my Tyre & had tyre change very promptly
I giving you 5 star but I am not happy because I was requested to send me a video during the my car service but they not send to me. So I am not sure you done it proper service or you just resets my lights. I am disappointed with this.
I wad kept informed of what was done, sent an inspection video and got a phone call to explain as well
Always courteous and technically competent
After checking three times, including a visit to the dealer, to make sure my winter wheels were there ready to be fitted to my car, when I went in to have them put on it turns out they werent there.
The car had filled with smoke when the manifold failed. Now when you start the car and are driving there is a strong smell of burning/smoke.
Everything handled well
I have always been contacted when the service is due. And when I had a small problem with my car. Sytner delt with it straight away
Efficient and helpful staff
All great except it took quite a bit longer than the stated time to conduct the MOT
Very welcome & hospititable staff. Made very welcome while l waited.
From start to end it was very organised, they kept me informed and they treated me with respect
All done on time - comfortable waiting area - friendly receptionists - helpful service manager
Very well informed during the service, and well looked after during my wait.
Excellent, quick and efficient service with friendly staff.
Courtesy car provided when part not available
Easy to book in and serviced while I waited
Didn't clear the service message on the car until I told them, wrote the wrong date in the service book. The pricing is all over the place - I booked on line with the prices shown on the website, and when I turn up prices are different.
The service team as a whole are always easy to deal and very welcoming which as a customer builds confidence.
Efficient booking system, followed up with reminder of date, efficient check in , comfortable waiting area and courteous attention.
Communication issue regarding car pick-up resulting in car delivered the following morning and no explanation of log on for device fitted entailing further visit next week.
Car was collected from home & delivered back, all went without a hitch
was given wrong advise, nearly spent £230 on a replacement Tyre that was not required, told car was ready, arrived at dealership to collect was not wash, even though ticked on form, was lied to by person handling my car to say I was told this etc.
I thought the service was fine... I think your competitors are more attentive to the customer
Again very friendly efficient service everything was covered and on time
I already had a full service from outside just in last December and requested for oil only service on phone while booking first it was agreed but later on the day of service I was refused oil only service saying I need to get full service done
Good service and the video recording of the chess ensures transparency and builds trust!
First journey after MOT on motorway my tyre pressure light came on. I reduced speed( 50 mph embarrassing when you are in a Z4!) and pulled into Kwik Fix and they said tyres all very low. I would have thought they should have been checked at MOT.
Everything was very well organised the only remark it's that the valleting wasn't very good but appreciate !!
I was dealt with very professional
Keep me informed of all work to be done and friendly helpful staff. Had a winter service and it was great value.
Always feel totally confident with service and as a woman this gives me complete peace of mind.
service was above & beyond expectation
Car was due in at 10.30 to be finished by 12.00 but servicing didnt finish till 1.00pm. We even arrived early.
I have always found Sytner Maidenhead personnel excellent to deal with.
All aspects of the service were provided with a high level of professionalism giving well founded confidence in the completed engineering work.Sytner Maidenhead succeed in giving added value at every stage of the service e.g.cleaning vehicles free.
We received excellent service from Aaron and the service technicians at Sytner.Better loan car availability would have resulted in a score of 5.
Originally we were told that the service was due at the wrong time and date so we had a wasted journey but no explanation was given.
I would have given completely satisfied if I hadn't been left sitting for 10-15mins waiting, after the 'drop off' time for my car. Apart from that, I was very satisfied with my experience.
honest approach at a level suitable to my needs and understanding
kept me updated and pleased with slick service
The lower marking here for the following reasons:1. That I needed to keep the fuel less than 3/4th of the tank for the fuel gauge opener to be repaired - could have been indicated when I called to book the service for that issue
Good customer service all staff were pleasant
As I said in my first answer, a pleasure every minute..
I dealt with three different staff, how worked as a team for me and made sure I had everything I needed.
Carwyn was excellent to deal with.
Caring and curious sales team. Ensured I was fully confident of driving the car before I left. Never felt rushed nor pushed in my decision process
Jeremy was informative all throu the process
Carwyn Lloyd and Helen the finance manager worked very hard to get the car and deal we wanted. This is our third BMW from this dealership which is partly down to the service from Carwyn and Helen and the cars.
Nice car - good deal
We were left alone to wander around the showroom, not being pressured into anything. When we were ready to talk to someone (Ellie Townend was our sales person) it was very relaxed and again we didn't feel like there was a hard sell. She was very know
Ellie was amazing and couldn't do enough for me kept me very well informed as to where the car was during build/ shipping etc it was so nice to be contacted with updates and not have to chase anyone for information. On pick up day it was a real occas
The whole end to end service was great and we love the car.
The staff we're welcoming and courteous. They listened and were easy to deal with. Chris Peakall in inparticular is a credit to the Maidenhead branch.
The sales people are very professional and treat us well, they are very patient when answering all us questions and concerns. The only star that missed from a 5 star was due to slow system updating-which caused the car been reserved twice!
See above , Eliie very helpful and kept in touch with me throughout .
They made me feel comfortable and looked after me from start to finish and explained everything for me very clearly , and the speed of it all was phenomenal
great service from the team at Sytners
The sales consultant Bill Birch was very helpful.
Simple purchase - i knew what i wanted, Carwyn the Salesman I dealt with at Sytner Maidenhead was professional, knowledgeable and found a car that matched my requirements and the purchase took less than an hour. The car was available within a week.
Every query we had was dealt with immediately and thoroughly. The car was immaculate when I picked it up.
The sales person Carwyn Lloyd was very knowledgeable and knew his trade well. All my enquires were answered to my satisfaction and there a feeling of a positive attitude to resolve my concerns.
Excellent salesman, extremely knowledgable about product,very helpful.Impressed that he came in on his day off to do the handover.
Every visit to the BMW Centre has always proved excellent.The people in the Centre have always given me excellent service and I have always been well looked after. Excellent team
excellent and thorough customer service
There was a delay in delivery of more than 2 months.
I had no issues at all
Everyone at bmw was very helpful and friendly, bill birch was lovely he helped me find me perfect car and made the whole experience fun and stress free. He kept me up to date throughout the process and kept me informed throughout.