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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
265 ratings and 152 comments received in the last 90 days.
05 July 2025
Carwyn provided a warm welcome. He dedicated ample time to assist me in completing the necessary documentation and offered comprehensive guidance on the vehicle's technology. He also helped me set the car to my safety settings. Helping with BMW app.
04 July 2025
Excellent customer service.
01 July 2025
From maidened Manager Joshua and Sales advisor Caloan services was professional. They both helped me with everything that I needed to purchase my new car. I was stressed free during the whole process, quick response and everything else was good. Hapo
25 June 2025
Every time the service has improved and it was no exception this time
24 June 2025
On the whole the experience was excellent, only let down by some frustration with staff not always getting back to me promptly.
12 June 2025
Bill Birch was excellent in addressing all our queries and concerns.
05 June 2025
Carwyn kept us updated throughout the process.
04 June 2025
This is now my third car at bmw dealing with bill and it's the perfect experience hence why we keep going back
02 June 2025
Easy to deal with
02 June 2025
I was extremely satisfied and again repeat that all staff were very respectful, friendly, knowledgeable and patient with me
01 June 2025
The car delivery date was 2 months later than the date given when I ordered the car. The actual delivery and hand over was great.
28 May 2025
Very good. Carwyn have my car the full reveal, and walk over, showing me all the functions of the car.
28 May 2025
We were kept up to date on the status of the car throughout the order process. There was a clear handover during the pick up.
03 May 2025
Excellent car, high quality service.
11 July 2025
Ever so happy with the level of service and experience has extremely exceptional. Brilliant service from the beginning to the end. Ten out of ten.
10 July 2025
Qualyservice
10 July 2025
The service from Imran Qureshi was really good as it always is - a nice gentleman to deal with.
04 July 2025
Great hospitality, professional and very welcomed
04 July 2025
See above
01 July 2025
Ten out of ten for the service overall, completely satisfied with the whole experience.
30 June 2025
I was endeavoured to add additional service to my car , upon my visit for service. The additional service included full flushing out the oil compartment, which was not included in the original service. It was not necessary, so I declined.
30 June 2025
Great team, as always very helpful. Special shout out to Imran Qureshi (loved the attention and responsiveness via WhatsApp, great way to communicate!)
30 June 2025
For the experience myself reception was very helpful in booking and discussing a lift back to my home once car dropped off and carried out the recall on the car with no extra issues and contacted if there was
27 June 2025
Always friendly and professional
26 June 2025
I had three phone calls regarding my car whilst it was in for it's MOT. It would have been more efficient if someone came to see me when I first left my car and then I could have made all the relevant decisions at once.
26 June 2025
Service manager was excellent
25 June 2025
Looked after from start to finish every time I come in, even with an older car or any extras
25 June 2025
Very efficient and all steps explained
25 June 2025
Was convenient to continue to work there while waiting for my service
25 June 2025
Friendly team, efficient.
25 June 2025
Prompt service and good collection and delivery
25 June 2025
Imran Qureshi at Sytner Maidenhead has always been very customer focused, courteous and helpful to deal with and kept me updated on progress and answering any queries or concerns. You don't get many people that still have those 'good old' values.
25 June 2025
No hassle and kept informed
25 June 2025
Big thank you to Memuna who was able to ensure my car was available at the time I specified, excellent customer service.
25 June 2025
See above
25 June 2025
Easy interaction and worry free maintenance
21 June 2025
Maidenhead have very good customer service skills
20 June 2025
Very professional, well organised. Nice location for me to wait (and work) while the work was completed.
20 June 2025
All good
19 June 2025
Good professional service
18 June 2025
Everything that needed to be done was completed and Imran was very helpful
18 June 2025
Well treated and kept informed
18 June 2025
Service works started and completed within given timescale
18 June 2025
I was kept up to date by Kelly who was so helpful, daily informing me of pricing and work to be done.
17 June 2025
Initially things were shocking, the customer service department was terrible but Alison, Ella and Jamie took ownership of the whole problem. Without doubt it would have been a nightmare if they weren't involved. Cannot thank them enough, Jamie was
17 June 2025
My children can't stand the smell of aircon after uit was refreshened and I wish I hadn't bothered with that as we now have to drive with the windows open.
16 June 2025
It was expensive but done quickly and efficiently
16 June 2025
Well organised operation
15 June 2025
Recall was done on the same day without delays.
15 June 2025
Easy to book, very competently advised, good communication with the service department
14 June 2025
Great communication by Imran. Fully satisfied.
12 June 2025
Good value for money and did not try to fleece me like other dealers
11 June 2025
Friendly and helpful staff and great communication before and throughout. Great team at Maidenhead.
11 June 2025
Great service provider with great helpful staff.
11 June 2025
Key fob wrong mileage problems
10 June 2025
As above
10 June 2025
Every visit always superb experience. Warm greeting, comfortable lounge and superlative service. An absolute treat for Car and Self both. Come away with Car sparkling and me extremely delighted.
10 June 2025
As above!
10 June 2025
Good availability, service done in 90 minutes, good work space, coffee, friendly staff
10 June 2025
Friendly staff willing to take time to explain things.
09 June 2025
As Kelly recognised I had waited too long so organised a replacement car
09 June 2025
Fabulous service extremely happy with the team and service given
09 June 2025
Imran was great
06 June 2025
Good comms from both check-in and service team.
06 June 2025
Imran is very good at his job with exceptional customer service
05 June 2025
Again Imran was fantastic with his service and communication
04 June 2025
Extremely satisfied
04 June 2025
very, Imran kept me informed and was very accommodating.
04 June 2025
Professional and end clear communications
04 June 2025
Kelly kept me informed as the service was progressing and was extremely pleasant to deal with. Her professional but approachable attitude and fantastic smile made me feel assured that my car and I were being taken care of.
04 June 2025
Very courteous
04 June 2025
Very clear video on what needed to be done to fix the problem.
04 June 2025
As above Good service, video feedback and customer interaction. Coffee was nice as well.
03 June 2025
The service was fast, efficient and friendly!
03 June 2025
Ditto
01 June 2025
Mentioned above. Questioning the reliability of the service and vehicle now
01 June 2025
Resolved fault on my car quickly and provided additional support
30 May 2025
Satisfactory customer service
29 May 2025
Just so very easy, courteous and efficient. Well done.
28 May 2025
Professional & courteous service
26 May 2025
The video, feedback and efficiency
26 May 2025
The staff were very friendly & extremely supportive, always checking in & asking if they could help in any way
26 May 2025
Im happy I bought my car from Maidenhead. Kelly Lines was superb with sorting out the services my car needed.
26 May 2025
Very friendly team especially Imran and the receptionist (unfortunately did not get her name ) at the time of my service! They were supportive and accommodated my late arrival
25 May 2025
Everything in place and well organised
24 May 2025
Very good, kept informed, no issues
24 May 2025
Booked in as an emergency...waa dealt with very quickly despite being fully booked up for weeks ahead.
23 May 2025
Same as question 1 but especially because of Imran and the reception staff. I wont go any where else. I go past 2 other bmw garages and go out of my way and do 150 mile round trip because in the main Imran. He really needs to be recognised
21 May 2025
See above
20 May 2025
Punctual, polite, efficient
18 May 2025
Quick and efficient
17 May 2025
Completely Satisfied because the service experience at Sytner Maidenhead was exceptional. The staff were professional and attentive, ensuring that all my needs were met promptly.
17 May 2025
Kelly Lines was excellent, replying to emails promptly, a rare thing these days.
17 May 2025
Mamuna kept me informed at every stage.
17 May 2025
Poor service and unhelpful staff. Below my expectations for BMW Main dealership.
15 May 2025
You did everything you said you would and more
15 May 2025
Everything sorted
15 May 2025
Very friendly and helpful.
15 May 2025
Kelly went above and beyond
15 May 2025
Great facilities waiting for my car to be serviced. Friendly team. Service done on time.
14 May 2025
Good communication from Kelly throughout, including clear communication of the price for what would be covered in the service.
13 May 2025
Excellent as always
13 May 2025
Software changes affecting my mirrors keeps changing and BMW seem oblivious
13 May 2025
There's always room for improvement
12 May 2025
Seamless process
12 May 2025
Responsive and helpful plus saw me very quickly
11 May 2025
Brilliant service from start to finish by Memuna
08 May 2025
Imran made life easy with great communication.
06 May 2025
Initial confusion over checking in resolved quickly and car ready on predicted time including valeting
05 May 2025
Friendly receiption, speedy and efficient service.
05 May 2025
Completely satisfied for the reasons above
04 May 2025
Good communication and quality of service
04 May 2025
Imran kept me informed and up to date. Also helped me understand some of the challenges and options available to me to remedy some work needed on my car.
04 May 2025
A couple of unresolved issues that need attention
04 May 2025
As above.
02 May 2025
Friendly, helpful and professional service
01 May 2025
Service Advisor was very professional
30 April 2025
Service was efficiently booked with reminders 24 hours prior to service
30 April 2025
Completely satisfied.
30 April 2025
Only disappointed bit was when dropping car off there was no one in reception and had to hang around for 5 off minutes before anyone came to attend
29 April 2025
Excessive tyre cost
29 April 2025
Every person I have spoken to or met have been very helpful and efficient.
29 April 2025
See above comments, the car was first checked at Group one Ruislip, detected the issues, A LOT of phone calls and emails and chasing up to get vehicle taken to Maidenhead for further diagnosis.
29 April 2025
When additional work was needed Andy and Kelly did everything they could to get the car in and finished before midday so I could travel back to South Wales - they even got it finished by 11:00 am
29 April 2025
Quick service and returned when I needed it back
28 April 2025
Very good service
28 April 2025
Very helpful
28 April 2025
Extremely good service team with Imran and Mark continually providing updates and progress reports on the work being carried out. Their knowledge is excellent and are ambassadors for the brand
28 April 2025
It was a pleasant professional service
27 April 2025
Kept me informed every step of the way and resolved the issue quickly
27 April 2025
Warm and welcoming. Quick turn around and complimentary clean us always a winner
26 April 2025
Memuna, Kelly, Michael and the two people on reception (sorry, didn't catch their name) were great. Paolo also sent me the best, most thorough and informative health check video I've ever received. Thank you to them all, they're a credit to Sytner.
25 April 2025
Very friendly service and warmed welcome on arrival
25 April 2025
Fast and friendly
24 April 2025
I was satisfied but the price for the service was too expensive
23 April 2025
Everything completed within the predicted timescale and great communication throughout!
23 April 2025
Efficient and excellent service. Helpf stff. Work complected in a timely manner
23 April 2025
Everyone is always welcoming, I get updates on my car progress and it's a nice place to sit and work if I need to wait.
23 April 2025
For the same reason as above
23 April 2025
The Sytner experience is wonderful, from booking the appointment, handing the car in and being kept updated throughout the day with the health check video and calls.
23 April 2025
Identified cysts to the insides of the tyres and promptly sourced them and fitted the same day
23 April 2025
Quick and professional also like the fact I received a valet
23 April 2025
Excellent service
22 April 2025
Sytner maidenhead gave a courteous prompt and efficient service and I felt that my beloved beemer was in capable hands, unlike group 1 reading cancelling my appointment by text and not rearranging a new one!
22 April 2025
Once again the customer service was amazing, there was a spacious waiting room and the service carried out was fantastic.
21 April 2025
Great service and couldn't ask for more.
21 April 2025
Appreciate the complimentary car wash, friendly staff, reliable service
21 April 2025
It wasn't easy to plan things due to uncertainty around when the car will be available.
19 April 2025
I am extremely satisfied with Mamuna Khan, the advisor who was brilliant. I want to work with her again.
19 April 2025
The car was returned to me with a dipped beam failure present on the dashboard. I have photos of the car when it was given to synter and these issues weren't here. Failed to accept any responsibility
18 April 2025
Syeda was amazing as usual
10 July 2025
Great communication