OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
153 ratings and 93 comments received in the last 90 days.
31 July 2025
I introduced myself to the used car team and their appreciation of my situation and desire to help through challenging circumstances was first class. I ended up with a new and not used car after receiving numerous options but there was true teamwork
26 July 2025
Felt relaxed, staff very friendly
19 July 2025
Friendly and helpful from start to finish.
14 July 2025
Completely satisfied with Sytner BMW at Maidenhead.
10 July 2025
Great communication
05 July 2025
Carwyn provided a warm welcome. He dedicated ample time to assist me in completing the necessary documentation and offered comprehensive guidance on the vehicle's technology. He also helped me set the car to my safety settings. Helping with BMW app.
04 July 2025
Excellent customer service.
01 July 2025
From maidened Manager Joshua and Sales advisor Caloan services was professional. They both helped me with everything that I needed to purchase my new car. I was stressed free during the whole process, quick response and everything else was good. Hapo
25 June 2025
Every time the service has improved and it was no exception this time
27 August 2025
Needed an indicator bulb changing, was told it would cost £68.50 which is ridiculous. As a loyal customer for last 7 years I would have expected more. I did it myself in 5 mins and 2 bulbs cost £5. In all other areas customer service is great.
27 August 2025
Quick, efficient and informed. Kelly was great with her overview of the work completed and any additional issues with the vehicle.
26 August 2025
It was a while you wait appointment which was carried out in the stated timeframe. The video of the MOT is a useful aid
26 August 2025
As above. What the online booking tool showed as quote it says £250 approx. The bill at dealership was £390. This is unfortunate.
26 August 2025
The whole process was polite and professional
25 August 2025
Everything happened exactly as they said it would and there was no nasty surprises.
24 August 2025
As above in previous response
24 August 2025
Replaced tyre after roadside rescue and delivered vehicle back to me.
21 August 2025
did what was needed albeit took a long time.
21 August 2025
Lack of communication Not getting a video showing what work was done.
22 August 2025
Thorough introduction to new car and answers given to all questions.