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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
466 ratings and 185 comments received in the last 90 days.
15 August 2024
The representatives worked hard to find me the right car, and kept me well informed through the process
12 August 2024
Excellent experience and very comprehensive handover upon collection with Carwyn
11 August 2024
Excellent personal attention, genuinely responsive to my needs and wishes.
06 August 2024
We always get looked after really well by Carwyn Lloyd - he takes the time to explain, look at options etc.
06 August 2024
As above. This includes our first encounter. We had no appointment but were not turned away. That's good business.
05 August 2024
Very friendly, professional and helpful experience
24 July 2024
Bill made the moment feel incredibly special.
24 July 2024
On the day I collected the new car, Carwyn gave me a fantastic welcome and made the collection experience very special and comfortable. I highly recommend Mr. Carwyn Lloyd and Sytner BMW in Maidenhead.
24 July 2024
Unfortunately BMW don't offer the 330i which would have been a cost- free replacement by the insurance company. Switching to the 320i, meant that it wasn't a like-for-like replacement and thus incurred current, higher, prices.
19 July 2024
Carwyn was excellent alway kept me updated and made sure everything went smoothly on collection. Really liked the time spent going through all the features of the car.
16 July 2024
Excellent customer service from sales adviser and team - 2nd to none
11 July 2024
Great service
06 July 2024
Again an absolute pleasure to deal with and especially our sales exec Bill Birch who was so knowledgeable and also made you feel so relaxed during the whole process, he even added a personal touch for me on collection which made it very special!
05 July 2024
Always want something instantly but the wait wasn't as bad as I expected and wasn't given any false hope!
04 July 2024
Did not feel rushed at all, was given a thorough handover of the car and everything was explained in detail. Drove away feeling well knowledges on how to use the car and it drives perfectly!
03 July 2024
We felt we were listened to and the service provided met what we were looking for.
03 July 2024
Carwyn is always very helpful and once the car arrived the process was smooth.
02 July 2024
I was really happy with the service provided by Joshua and Caolan who both provided a high level of service.
29 June 2024
Robyn was first class throughout the process
27 June 2024
Nice ambiance. Great biscuits and hot chocolate
26 June 2024
Again courteous and professional approach to us
21 June 2024
Bill made the experience effortless and spent ample time with me to ensure I'm buying a car thats right for me. Overall experience was brilliant
09 September 2024
Polite
09 September 2024
Good customer service. Polite. Informative. Impressed. Felt valued.
09 September 2024
Mileage was recorded incorrectly on MOT certification this was then corrected after pointing it out. Got home to then find out service light had not been reset on car. Two simple checks that should have been done.
09 September 2024
Felt like buying a bmw was the best choice, and walking into maidenhead sytner made me feel like the man and that I should be respected for choosing a bmwthat's how I felt. I was treated very well.
09 September 2024
A quality service
09 September 2024
Wes my service advisor kept me up to speed with progress
06 September 2024
Every thing done what I asked for
05 September 2024
Excellent service from all the members of the department.
04 September 2024
Excellent service and communication
04 September 2024
Very efficient, I booked a while you wait service appointment. My car was taken in to the workshop at the booked time. I had an update message sent to my phone within a few minutes and a video overview of tyres, suspension etc. during the service.
03 September 2024
Good to have video of car and a clean car returned.
03 September 2024
Good service and quality
03 September 2024
Very efficient service
02 September 2024
Excellent professional and friendly service - special mention to Josie, Steve, Matt and Mark
02 September 2024
Sytner BMW Maidenhead have always provided a great service. Hannah has always dealt with any issues swiftly and efficiently.
02 September 2024
No issues so satisfied with overall experience.
01 September 2024
Well cared for, took a little longer than suggested which created some time pressure for other commitments
01 September 2024
When I contact them they deal nice.
01 September 2024
Fantastic Service as always from Matt Clark start to finish.
31 August 2024
Service experience at Maidenhead was good. Courtesy call received on the Friday before service on Monday to confirm appointment, check-in was straightforward, was able to sit at a desk to work and received a Health Check video of the car on the ramp.
30 August 2024
Good quality
30 August 2024
Great customer service, very efficient and great communication
29 August 2024
I am sure the work on my car is done to the highest standards the only let down is the complimentary wash/clean of the car. I'd rather it wasn't offered if it doesn't meet the same standards as the work on the car.
29 August 2024
Overall experience was good. I waited for the service and was able to connect to WiFi and work.
29 August 2024
Excellent service from the team Wellesley Ashley and Thomas
27 August 2024
Understood the problem and kept me well informed when things didn't go as initially planned.
25 August 2024
Great service from Imran
25 August 2024
Happy with clean car and helpful staff
25 August 2024
Excellent service, overpriced.
25 August 2024
Great care and after care avice.
24 August 2024
Great customer journey
23 August 2024
Faultless service delivered.
22 August 2024
All was good
22 August 2024
Helpful team
20 August 2024
As above - they sorted the problem quickly and efficiently and were totally open with what we needed. Honest dealership. Thank you.
20 August 2024
I was very satisfied since the service was completed quick.
20 August 2024
Friendly competent staff and kept informed of progress of the work
20 August 2024
Attentive staff in a welcoming environment
20 August 2024
The car was booked in for the EGR recall. I was informed of all aspects of the recall, including the possibility of the work needing a second day.
19 August 2024
No problems,hospitable welcoming reception .
19 August 2024
All the work was completed as described and the cost was as expected
19 August 2024
Before I reached the door I was greeted by my name! Then the service person went to the car and discussed the issues I had. Just to confirm everything... nice!
19 August 2024
Aaron Johal and team at this service centre is superb. They go above and beyond to support you. Well done guys, keep up the good work. Regards. Kamran.
18 August 2024
No complaints. Clear and well described information on the technicians video. These often can be difficult to hear as it is clear the technician does not enjoy doing them. Not the case here.
18 August 2024
Polite. Welcoming. Courteous. Offered to clean car but inside wasn't cleaned. Only reason for 4 stars.
17 August 2024
Very happy with the service adviser. Imran kept us informed the whole time.
16 August 2024
Brilliant customer service, kept me informed throughout my vehicles service. Memuna Khan was my advisor and provided exceptional service. Thank You
16 August 2024
Great service, from booking, to drop off and collection. Atmosphere inside the showroom was lovely
16 August 2024
Everything was smooth and handled professionally.
16 August 2024
Always do a great job and on time
15 August 2024
Very efficient and friendly
15 August 2024
Professionalism
15 August 2024
Nothing to faint. Great communication throughout.
14 August 2024
The engineer and service advisor explained the problem in detail. Thanks to both of them.
14 August 2024
Efficient throughout.
14 August 2024
Very satisfied, saffrons CITNOW was very well explained. Credit to saffron
14 August 2024
Great got video answering any questions
14 August 2024
Excellent attitude.
12 August 2024
As above
12 August 2024
As above and a very clean car to drive home in!
12 August 2024
as the work carried out professionally. The service video was informative and cust representative explained few features in the end and helped setting up my app. point short is due to the fact not being aware of fast service ¬ being asked any issu
11 August 2024
Great customer service, felt looked after.
11 August 2024
They was quick, and lady from the front desk/ reception was very polite.
10 August 2024
Happy with the results of the service.
10 August 2024
Welcoming and friendly at reception. Service performed as expected.
09 August 2024
The staff are brilliant the help out with everything they go out of there way to help
08 August 2024
"They always thoroughly check the car and give us very good advice and feedback. They do a great job."
08 August 2024
We were running late to drop of our car for the MOT Staff were really understanding and friendly to us
08 August 2024
Great updates as always!
06 August 2024
Very good end to end experience . However you did spell my name wrong on this survey invitation! Rodgers not Rogers!
06 August 2024
Very satisfied
06 August 2024
Every element from the lady at the front desk, the app notifications of status, walk round film of the car by the service specialist and the representative who gave me the car back at the end of the process was notably excellent.
06 August 2024
Matt was great! Very informative about the whole process and provided great advice. Thank you!
05 August 2024
Everything was totally customer focused, even when presenting unwanted news about our car. Nothing was a problem and everything was resolved without any hassle.
05 August 2024
The service experience was fine
04 August 2024
Friendly staff, great communication throughout my visit.
04 August 2024
Imran was very kind. The Ukrainian technician also very good
04 August 2024
Service received from Wes was excellent, he kept us updated at every moment about our car.
04 August 2024
Great Service... and understanding of what is needed.
04 August 2024
Overall good and support
03 August 2024
Always feel safe driving my car after you have done work on it
03 August 2024
All ok. However steering wheel was scratched upon collection. Customer service advisor was good
03 August 2024
The team were friendly especially the women at reception. She really engaged in a conversation which made me feel appreciated
01 August 2024
Quite hard to get booked in on the website. Service representative I ran very helpful. Had a bit of a wait to pick car up.
01 August 2024
Service advisor seem to have the same one everytime so I build a great understanding relationship. Mamona I think the advisor name is, She is simply just great always positive and transparent
31 July 2024
Very good
31 July 2024
Service, MOT and recall completed as per schedule. Two new tyres were required and these were dealt with during the same visit.
30 July 2024
All went very smoothly. I love my new BMW cap!
30 July 2024
Kept informed, details well explained, wasn't charged when AC refilled only worked to 70%.
30 July 2024
the lady at the reception who greets and offers coffee is an absolute charm, beautiful woman inside and out
29 July 2024
Great costumer service, good communication
29 July 2024
I have marked as 4 as the final invoice price was incorrect. The MOT cost was higher than quoted. It was amended after I questioned it.
29 July 2024
Normally very good, but had to call 4 times before i could get through to the right person
28 July 2024
Friendly and kept me informed
28 July 2024
Smooth experience
28 July 2024
Great communication, understanding and service
27 July 2024
I had a service booked while I waited. It was done expertly with the video of the scope and results sent to me on my phone. It done efficiently and was on time on budget. Matt Clark proactively kept me informed and was a pleasure speaking with him.
26 July 2024
They did their job excellently.
26 July 2024
Service itself was very good but once again the cleaning of the car was sub standard
25 July 2024
I was made to feel very welcome, the service process was explained to me, appreciated the video and ongoing updates and my car was nice and clean on collection
23 July 2024
Service was excellent, I waited at the garage for several hours for the service and MOT to be completed, the waiting area met my needs very well and all staff were helpful and friendly
23 July 2024
From booking to collection, the process is easy
23 July 2024
Syseda has the sytner bmw Maidenhead group very proud she has alway found the time in her day to keep me updated offered me a tra coffee water very approachable she is an asset to the the team at sytner bmw Maidenhead group will recommend her .
23 July 2024
Everything was done that needed doing, I was kept informed, efficiency
22 July 2024
.
22 July 2024
Easy to book and the staff was very kind and understanding
22 July 2024
Easy to book, good communication and service.
22 July 2024
Fantastic service and fair pricing. Really impressed with the welcome at drop off and the regular updates including the videos. The sytner rep that looked after me, Memuna Khan, was very friendly and professional.
21 July 2024
I received exceptional levels of service and I even got my car back looking show room clean which was a very pleasant surprise.
20 July 2024
A while you wait - kept me informed and discussed what was needed - timely job well done.
19 July 2024
Happy with the work not 5 stars as could do with improvements in communication and politeness.
17 July 2024
Imran has always been very polite and helpful always a excellent service
17 July 2024
Staff could not have been more helpful
15 July 2024
The team were professional and courteous, as always. I like the video updates of the inspection, and ultimately the price was reasonable.
15 July 2024
Well executed excellent customer service and satisfaction
15 July 2024
There's too much reliance on your own systems rather than offering flexibility for the customer. As a result the customer ends up having to make multiple journeys to get things fixed even when they don't need diagnostic input.
15 July 2024
Due to the quality of the service offered by everyone, waiting time is relaxing and goes by very quickly.
13 July 2024
Perfect customer service
13 July 2024
Very good
12 July 2024
Car was worked on promptly in the time promised and returned beautifully cleaned (special shout out to the cleaning team)! There was a price difference between the telephone quote and invoice but this was handled very fairly by the service team.
12 July 2024
I usually use Sytner Ascot but I went for Maidenhead this time and I was blown away by how organised and professional you guys are
11 July 2024
I'd give 10 stars if I could, I live a hell of a while away and I will most definitely be transporting my car to yourselves for any future work/parts and also will recommend all my family & friends.
11 July 2024
I'm completely satisfied as imran helped through out the MOT things
10 July 2024
everything went smoothly. Happy with the experience.
09 July 2024
The experience was very good due to the excellent customer service and time taking on the job
08 July 2024
First main service . Kept informed of estimated time to complete .pleasant experience
08 July 2024
Quick and efficient service.
08 July 2024
Always extremely helpful
08 July 2024
Imran was good in communicating everything about the car in time. Much better experience than last year.
08 July 2024
Repair done promptly and very easy to talk to members of staff
07 July 2024
Fully
06 July 2024
Detail oriented, clear advice throughout,, easy access to advisor (Imran), high availability, no pressure on choosing options on recommendations.
06 July 2024
an excellent service
04 July 2024
Great Service and always kept informed.
03 July 2024
I had to visit twice for the oil change as the oil was not available on the date of appointment.
03 July 2024
Perfect as usual, we have been using Sytner Maidenhead for long time and been fantastic
02 July 2024
good
02 July 2024
very much so
02 July 2024
I chose to wait for my car. The service was efficient and the quality was to a high standard. All the staff couldn't be more helpful.
01 July 2024
The servicing of my car was 1st class. All the issues that had been identified for the service were completed efficiently and effectively.
01 July 2024
Helpful, caring and professional
01 July 2024
As above and was suggested I get a new tyre with nail in it and when removed it had not penetrated the tyre at all
01 July 2024
Happy with the service provided
30 June 2024
The receptionist is very welcoming and efficient. Memuna Khan who dealt with my problem was very polite and helpful, fully explaining the works carried out.
29 June 2024
Syeda Shah look after my car and give very good customer service, very friendly and her guidance for few things my car needed and base on her guidance we booked my car for the repairs, big thanks to her.
29 June 2024
Imran kept me informed by telephone.
29 June 2024
ditto
28 June 2024
Imran and the team made sure I was happy from start to finish thank you Wayne Shepherd
28 June 2024
Gave me a video which briefly went through things that you guys were checking, thought that was amazing
27 June 2024
Memuna couldn't do enough to help.
26 June 2024
Josie on reception always friendly and welcoming Imran was knowledgeable, professional and took time to explain things Excellent video from Mark
26 June 2024
I was completely satisfied with my service experience at Sytner Maidenhead. The customer service was excellent, and I had a professional and seamless experience, particularly with Imran, who provided outstanding assistance and support throughout.
26 June 2024
I was genuinely pleased with service I received at Sytner Maidenhead. My point of contact was Imran Qureshi who booked my vehicle in and kept in touch up until booking date. I was briefed clearly pre and post service and felt my car was in safe hands
24 June 2024
Clean, friendly staff. Only one slight thing, I only wanted the inside of the car cleaned but it's wasn't a great inside clean.
24 June 2024
Did what was needed in time agreed. Note - please add some healthy snacks!
22 June 2024
Imran was amazing. Always willing to spend the time needed to go through what is recommended and available to talk through, in detail, what is going to happen. Much appreciated
22 June 2024
All good!
21 June 2024
Very well looked after
21 June 2024
Very satisfied
18 June 2024
Very helpful people and quick service
18 June 2024
Leroy at Mini Sytner provided an excellent experience.
18 June 2024
would have been five stars but a wait of a numbers of days before they could take the car.
23 August 2024
Was treated well